My GetResponse will be deactivated...what do i do???!?!!

Broadcast to your lists and send them to an AWeber form to migrate (offer them freebies for the trouble)... it will clip the wasters anyhow so it's not a big deal, seriously.. those that don't migrate probably are using up space anyhow...

But you need to think about why your complaint rate is so terribly high, you will have the same issue with AWeber for months down the road if your complaints keep coming in.

Peace

Jay

Sorry to hear that- did you just have one list there? How long did you have it, and how many messages did you send?

I'm just curious how long the complaint rate has to be high before something like that happens.

I agree with Jay- while you still can, send them a broadcast to try to get them to sign up to a list somewhere else, and try to figure out why people complained. Did your signup form make it clear they were going to get the type of emails you send- check things like that.

That's a crazy high complaint ratio.

Either your subject lines were misleading, over-hyped or irrelevant to the market.

The highest complaint ratio I've ever had on a broadcast was 0.15%, which was due to a dumb mistake with my email subject line.

-Chris

really...maybe i was sending them too much promotions...that was probably the problem....uhhh1!!!!

this is crazy...

can i sign up for another getresponse or should i sign up with aweber?

and is there a FASTER WAY to save my campaign messages? on getrespone?


i appreciate your fast responses by the way...i am going to spend the next 3 days just doing this...oh my gosh...this is scary

....Plus when I save my subscribers...should I save ALL or ACTIVE???

First, make sure that the email is from GetResponse and
not a malicious fake.

Secondly, have you emailed or telephoned GetResponse
to establish the why they are blacklisting you?

The second question above is important, because if you
are doing something wrong in the opinion of one autoresponder
provider, then you can bet your sweet life that you will get
similar problems with any other(s) that you decide to utilise.

Just my initial thoughts and I hope to goodness that you get
everything sorted out. Your list is too valuable a commodity
to lose.

Regards,
Jeff.

At a minimum, export your list(s) and letters ASAP.

Spend some time analyzing why your complaint ratio was so high.

Make the necessary adjustments.

Seek out and switch to another autoresponder service provider.

Sail on.

man... I am sorry for that. Get off this forum and start exporting stuff. I would say figure out why this happened only after you are done with all the necessary stuff

good luck.
Seba

Some of the people on your list are already mad at you, so tread on good ground with them. Give them tons of bonus of value. Make sure you say how sorry you are and learn from your mistakes.

Another reason why it pays to use your own email system... I mean you do pay for hosting anyways so why not use your server to its full ability.. Why pay a monthly fee for an auto-responder service when you could build one yourself, run it on your own server.

* You save monthly fees
* You dont build someone elses brand
* You have no downtime issues
* You get no fake complaints

Plus many other benefits of running your own.. Now I say this for those that have subs under 50,000 When you start getting into a very high list rate that is when it pays to use someone elses server resources..

James

Thanks for all your comments...I will implement them.

Yes, I did contact getresponse by phone and it was for real.

I purchased aweber.com for 1 year service and hired my VA
to save all the messages.
I also saved all my lists on CSV file.

My next goal is to ONLY put good content email w/ less
promotion emails (such as broadcast - I think i was doing that too much).

Any other tips/strategy to have a good list that won't complain?
I never sent email to anyone except my list but I want to not
tick them off...any comments on how I should do better on my future list?

I don't want to ask my list because I don't want them to know about this...

Thank you,
BJ

Shay...

Thanks for the great tip! I will use something like that
to my list.

I appreciate ALL of your help here. It has been very
helpful and means a lot to me.

Thanks
BJ

Great advice guys...

One-time I was tricked into subscribing to a new autoresponder when the subject line reads "A gift for you..." or something like that. It came from a guy I know I am subscribing to. So I don't mind. And in the email, it reads something like "Click the link below to claim your gift..."

It turns out, that link is an email confirmation link ...

Anyway BJ, though sad to hear you going through all these, it's a good learning a for all of us. Honestly, my first reaction was, "What the heck did you do??" Well, I am just that kind of guy...

But anyway, I hope you get through this well. One rule that I go by with all of my list, after the confirmation email and the gift download, I send them an email introducing myself. I do that to 1 - bond with them 2 - remind them why they subscribed to me in the first place.

I believe the "Who am I" email is a crucial email to avoid complaints, build relationship and keep them longer in the mailing list. And every once in a while, I write about working on my vacation, still working while my daughter has chicken pox, my home renovation project went wrong, my birthday special promo, my anniversary plans , my wife's birthday, etc...

But mostly I send them good content, advice, tips ... and also mix and match them with promos

Works well for me...