Step by Step: How to Get Sued by the FTC for "Free Trial" Offers

11 replies
Step 1: Sell a product with a free trial.
Step 2: Next month, autoship the product and charge full price.
Step 3:
Make it impossible to refund or cancel the rebill
Step 4: Get 3000 complaints and your own, public press release courtesy of the FTC.

FTC to Announce Action Against Internet Marketers of **** Berry Weight-Loss Pills and "Colon Cleansers"

Millions of consumers who are anxious to lose weight or prevent cancer have seen the ads: “…USE WITH CAUTION! Major weight loss in short periods of time may occur,” or “detoxify your organs,” and break down and remove “toxic waste matter which may have been stuck in the folds and wrinkles of your digestive system for years and years.” Come and learn from the victims themselves what the “free” trials of these products have cost, and how the Federal Trade Commission and the business community are taking action.

The Federal Trade Commission will hold a press conference on Monday, August 16, 2010, at 10 a.m., to announce a lawsuit against a company that marketed **** berry weight-loss supplements and “colon cleansing” supplements by promising consumers “free” trials of the products.
Details Here

Here's the company getting sued along with a list of websites under their control.
#free trial #free trial offers #ftc #lawsuit #rebills #step #sued
  • Profile picture of the author Mohammad Afaq
    So does that means all CPA offers that promote free trials of **** berry will be affected??

    Today it's just one company, tomorrow it might be others.
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  • Profile picture of the author Jesus Perez
    They're suing one company for now according to the press release. It's probably their way of saying "beware" to other free trial CPA offers out there.
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  • Profile picture of the author JGK
    speaking as a consumer not a marketer...I have a lot of sympathy with the complaint...if its not free don't say it is....don't we all hate to be bamboozled? Free but with $25 S&H and a $50 a month continuity program ...and that's if you avoid the upsells...
    Is that just me?
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    • Profile picture of the author jasonthewebmaster
      Banned
      Ya I would be highly upset if I got bamboozled... but of course that would never happen to me because I would always read the fine print.

      I guarantee this case will hinge upon the question "did the seller plainly and openly display the terms of the purchase agreement?"

      If so, the consumer hasn't a leg to stand on. If not, the company is at fault for misleading sales practices or whatever...

      This is a great lesson to learn for those wanting to promote a free offer contingent upon continuity programs or other type of auto-ship or auto-bill systems.

      However you decide to structure your offer, make sure it's obvious to the customer and everything is open and up-front.

      If the product is good, you won't need to scam anyone!
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  • Profile picture of the author HayrMoney
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    • Profile picture of the author Patrick Pretty
      Originally Posted by HayrMoney View Post

      I hope its high time some people will get wise with thier sales pitch gimmicks
      This case filed yesterday in North Dakota illustrates the perils of "negative option" marketing:

      http://www.ag.state.nd.us/documents/...erXMBrands.pdf

      The companies are alleged to have marketed **** berry and teeth-whitening products. If you read the legal document closely, you'll note that the order to "cease and desist" also applies to “officers, directors, owners, agents, servants, employees and representatives” of the business.

      There is an accompanying warning not to destroy evidence, along with an allegation the state has concerns about the safety and efficacy of the products.

      Now, imagine yourself as an affiliate of a company that operates largely in the same way. The person who provides the sales material, the sales copy, the website and causes you to get paid has been named a respondent in a case that alleges deceptive trade practices -- and you, as an affiliate, have been warned not to destroy evidence.

      What could that evidence consist of?

      1.) Blog posts in which you used information and material provided by the company to woo your audience and/or added your own spin to make the offers even more appealing.
      2.) Emails you sent to your list.
      3.) Forum posts in which you sang the praises of the company.
      4.) Correspondence in which you sought to woo prospects who contacted you.
      5.) Documents and records of all sorts, including checks, check stubs, receipts, electronic records, your own Blog or website, videos.

      Recently I have covered cases in which judges have ordered YouTube videos, for example, not to be destroyed. I covered a case earlier this week in which a federal judge in an FTC case appointed a receiver and the receiver acted virtually instantly to seize the website.

      One of the allegations in the case is that scammers used images of the President of the United States to push a fraudulent "medical discount" plan masquerading as health insurance.

      Imagine you were an affiliate for a similar company accused of doing a similar thing. You've now potentially been drawn into a federal case.

      Some of you will remember the AdSurfDaily (ASD) autosurf Ponzi case. One of the allegations in that case was that affiliates falsely claimed the operator received an award for business acumen from the President of the United States and that the operator knew it was a lie but nevertheless permitted it to go viral on the Internet.

      The short way to look as this is "GIGO" -- Garbage In, Garbage Out." The operator plants the lie, and the affiliates spread it virally. The Feds seized tens of millions of dollars in the ASD case.

      Prior to the ASD seizure, longtime Warriors warned that it was a scam -- an obvious Ponzi scheme. Some of them were heckled and ridiculed for suggesting that Internet Marketers had a duty to peel back layers of the onion and not promote "opportunities" simply because they are "popular" or because the companies and affiliates swear they are legitimate.

      GIGO.

      The Feds went on to allege that ASD had "followers," members of a "flock." Some of the affiliates later were identified as members of the so-called "sovereign" movement. Some of them argued that all commerce is legal and that the government is Constitutionally prohibited from interfering with commerce. It is an argument that would have made narcotics trafficking legal -- even slavery.

      Indeed, if all commerce is legal, then it would be legal to sell people to the highest bidder in the Public Square of your town. You could "lawfully" sell cocaine on the Internet to whomever you pleased under this bizarre theory.

      A couple of days ago, while doing research on **** berry companies, I came across websites that "trapped" me by effectively disabling the "back" button on my browser and beaming confusing pop-up messages.

      Why some IMers consider this a sound practice I'll never know. What's the message? That the marketer wanted my money so desperately that he or she was willing to hold me hostage on a website and perform a sort of electronic shakedown in which I'd fork over money to set myself free?

      I was left to wonder whether the marketer had given even a moment of thought to the PR consequences of such an approach. I also was left to wonder if the marketer actually had considered the consequences and decided to disregard them because the shakedown method had been proven to "work" -- and that something that "works" is the only thing that matters.

      Such pages create instant critics. Some of them later emerge as litigants.

      I also came across a site that used a script to make it appear as though I'd be buying the product from someone in my city. The site grabbed the IP and swapped in the city. An extremely handsome spokesmodel tried to persuade me that, yes, she was from my town and, yes, she once was overweight -- but had been cured of her weight problem by the **** berry.

      The website appears to have been registered in Greece; I am from the United States. The page also had a comments board. It appeared to be populated by shills. It is likely that the marketer was posting under multiple identities on "her" own board, serving up softball questions and answering them "herself."

      Be careful out there, Warriors. Lean economic times bring out the worst, the people who prey on all sorts of vulnerabilities, including health woes. There also have been several spectacular cases of affinity fraud recently in which various populations have been targeted: senior citizens, people of faith, people who share ethnic and cultural bonds, people who share political bonds and belief systems.

      Why do they do it?

      Because it "works."

      Patrick
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  • Profile picture of the author davemiz
    damn this is really old news guys.... we're talking from the beginning of the year.... where have you guys been hiding? LOL

    its not the free trial thats the issue.... or that model.... its that you have those people flat out SCAMMING people out of their money which is wrong.

    free trials are cool, but when your customers call to cancel, you gotta do it.

    and those guys were stacking on 2...3....4... even 5 different charges, stemming from just ONE transaction.

    so of course you're gonna get some heat.

    yeah a lot of those guys were making BANK.... i mean ridiculous money... waaay more than you see on these 'guru' launches....

    but at what cost?
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  • Profile picture of the author Dayne Dylan
    Banned
    So there is nothing wrong with doing something like a $7 trial offer, as long as you clearly tell them that in 30 days, if they do not return the item, they will be charged in full?
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    • Profile picture of the author BobJutsu
      Originally Posted by Dayne Dylan View Post

      So there is nothing wrong with doing something like a $7 trial offer, as long as you clearly tell them that in 30 days, if they do not return the item, they will be charged in full?
      No, there is no problem promoting free offers, or trial offers, or even rebills, so long as everyone is on the up and up and informed, and also that people have a clear way to cancel.

      The problems are from people not being informed about the rebills, and all the extra charges, and most importantly, not being given a way to cancel.
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  • Profile picture of the author Steven Carl Kelly
    I feel like my colon could use a good cleansing right about now...
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  • Profile picture of the author John Durham
    Originally Posted by BlueSquares View Post

    Step 1: Sell a product with a free trial.
    Step 2: Next month, autoship the product and charge full price.
    Step 3:
    Make it impossible to refund or cancel the rebill
    Step 4: Get 3000 complaints and your own, public press release courtesy of the FTC.

    Details Here

    Here's the company getting sued along with a list of websites under their control.
    I would think 3000 complaints is probably the normal complaint percentage for a company with millions of customers, maybe even a low one.
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  • Profile picture of the author wpiercy
    Great break down Patrick.

    I lol'd @ op. This is a funny perspective.

    Lesson to be learned, don't use famous people to endorse products, only Germain news reporters.
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