Google says, No Soup for You!

22 replies
Just like the Soup Nazi Google disables Adwords accounts in their bid you weed out those they don't like. As they have become the big cheese everywhere they have forgotten their roots and drop the little guys, some of which have been with them since day one.

Sometimes it makes no sense at all. I've seen those that have written about being banned from Adwords and Adsense without the slightest clue why. Some that have not used their Adsense account in a while return only to discover it is disabled.

I'm sure some of those banned were banned for cause, but I've had both an Adsense account and an Adwords account disabled and I have no idea why. I try my best to stay within the guidelines.

I can see banning Adsense accounts more than I can see banning Adwords accounts. With Adsense Google is paying you. Like a bad employee if Google sees you doing something they don't like they can refuse to keep paying you. Fair enough, if it makes sense. The only problem I have with this is their refusal to let the Adsense holder know what they did wrong and make them guess.

With Adwords however you are paying Google. If they don't like an advertisement you are running they can simply shut it off. They have the power. To ban an entire account for such reason is silly. Can't decide on a soup fast enough? NO SOUP FOR YOU!!

To be fair if a person continually refuses to stay within the Adwords guidelines and is a real pain in the butt, sure... ban the account. We all have customers we would like to fire.

My sense of it tells me that a lot of newbie folks trying like hell to make a few dollars get banned and they don't even know what happened. It's like learning to drive a car and getting banned from ever driving again because you screwed up and made an illegal turn.

A lot of people are discouraged from advertising on Google because of the costs and the volatility of doing business with Google. They are turning to SEO to get ranked and are spending money instead on backlinks and all manner of SEO stuff. Google would have been better off to let them advertise. They would have gotten the revenues and their SERPS ( search engine results ) would have been more natural instead of being filled with the aftermath of many folks doing SEO.
#google #soup
  • Profile picture of the author sbucciarel
    Banned
    I gave up on Adwords a long time ago. It does seem to me that a lot of people get banned without knowing why they got banned. The more customers they cull out, the bigger share of advertising bucks will go to their arch rival, Facebook.
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  • Profile picture of the author DogScout
    1.3% of Adwords clients account for 99% of Adwords income. (According to Google). Most of the costs associated with Adwords are generated by the 98.7%. If they banned that 98.7% they would save billions in expenses and it would only cost them 1% of income in that department. It is like marketers not willing to burn CDs for the few clients on dial-up. To them, it doesn't make good business sense. I suspect the banning will continue and increase. (I know of one Adwords client spending 1 million a month who was banned. That much is not in the top 2% of users). It is actually a bad business decision to NOT ban most users when the stats are that weighted. (usually the expected is 80/20 or 95/5)
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by DogScout View Post

      1.3% of Adwords clients account for 99% of Adwords income. (According to Google). Most of the costs associated with Adwords are generated by the 98.7%. If they banned that 98.7% they would save billions in expenses and it would only cost them 1% of income in that department. It is like marketers not willing to burn CDs for the few clients on dial-up. To them, it doesn't make good business sense. I suspect the banning will continue and increase. (I know of one Adwords client spending 1 million a month who was banned. That much is not in the top 2% of users). It is actually a bad business decision to NOT ban most users when the stats are that weighted. (usually the expected is 80/20 or 95/5)
      Geeesh ... to ban a $1M dollar a month customer ... can't imagine it.
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      • Profile picture of the author Scott Ames
        Originally Posted by sbucciarel View Post

        Geeesh ... to ban a $1M dollar a month customer ... can't imagine it.
        Doing a bit of poking around I find this is common to Google. They really don't care about a million a month account when they have $23 billion in adwords revenue. I also find that most of the bans are automated. Reminds me of the automatic flush in public toilets. Complete or not, you are getting flushed.
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    • Profile picture of the author tpw
      Originally Posted by DogScout View Post

      1.3% of Adwords clients account for 99% of Adwords income. (According to Google). Most of the costs associated with Adwords are generated by the 98.7%. If they banned that 98.7% they would save billions in expenses and it would only cost them 1% of income in that department. It is like marketers not willing to burn CDs for the few clients on dial-up. To them, it doesn't make good business sense. I suspect the banning will continue and increase. (I know of one Adwords client spending 1 million a month who was banned. That much is not in the top 2% of users). It is actually a bad business decision to NOT ban most users when the stats are that weighted. (usually the expected is 80/20 or 95/5)
      This is so true... But to the original poster...

      As I remember things, Google did not build on the interests of we little people... Google started by selling its search services to other major search engines, notably Yahoo...

      They built their business selling search services to corporations... They did not start taking money from us little people until a few years into the game...

      Yes, Google is starting to lose some of its shine... LOL... I have been reading about more and more people ditching them for the smaller engines, because their results are not as good as they used to be...

      Bing will be the big winner, since they are also selling their results to Yahoo soon...

      Honestly, I have always said that it is foolish if you decided to put all of your eggs in Google's basket... So many people have always believed that Google is looking out for the little guy... Not true... Google is always looking out for Google's best interests only... Always has been that way; always will be that way...

      Anyone who still thinks that Google is looking out for "our interests" should work hard to remove their head...
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  • Profile picture of the author tryinhere
    Originally Posted by Scott Ames View Post

    My sense of it tells me that a lot of newbie folks trying like hell to make a few dollars get banned and they don't even know what happened. It's like learning to drive a car and getting banned from ever driving again because you screwed up and made an illegal turn.

    A lot of people are discouraged from advertising on Google because of the costs and the volatility of doing business with Google. They are turning to SEO to get ranked and are spending money instead on backlinks and all manner of SEO stuff. Google would have been better off to let them advertise. They would have gotten the revenues and their SERPS ( search engine results ) would have been more natural instead of being filled with the aftermath of many folks doing SEO.
    I am working with a person now who seems to be slammed out in the cold holding his / her soup cup in the chilly outcast winds of current times.

    It is a hard call, but i have never understood who made this call at G, it would have been much better to set a q score = 0 and just not show ads that do not meet guidelines than go around slamming fingers in doors.

    Mostly i have seen only the good intended but those perhaps not sure of the rules get hurt, the bigger people seem to just open new accounts anyway.

    what they are doing is fine stopping all of the crap ads, that is good business that will make them more moving forward than running crap, for this reason that when people search they want to find and G seems very good at that, and yes removing shady crap is good as well.

    It's just this ban part that seems like a funny idea, it seems to make more problems than fix problems, most people do want to abide by the rules, stopping any ads from running until fixed would see people learn fast or go with out / no sales.
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  • Profile picture of the author briankoz
    What I've noticed is that more and more of their support seems to be handled by guys that have no clue (the last few guys I talked to I'm pretty sure were overseas workers) and aren't trained all that well.

    When you ask for clarification, they'll give cut and paste replies that aren't even related to the question.

    A couple years ago, this wasn't the case, as guys who spent a decent amount on Adwords could easily get ahold of someone there that was way more helpful.

    But having said that, the larger advertisers are spending millions upon millions a month with them each month each individually, so from a business standpoint, they'd have an incentive to get rid of the smaller advertisers.

    I also think that they're trying to clean up big time on squeeze pages, sales pages, etc. type sites, especially on the smaller guys, but even outside of that, I've seen non-squeeze page and non-sales page sites get taken down for unknown reasons.

    There's still money in Adwords, but you have to be a bit more careful and not take it for granted these days.

    Brian
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  • Profile picture of the author DogScout
    They have gotten too big. I posted this on another thread, but applies here I think. We are watching Googles demise, with front row seats. The testing bears me out:

    Notice the results Google has returned lately? Sites gaming the system are on top. Sites I am looking for and have any readable content seem to always be on page 5,6 or 7.

    Lately I just skip right to page 5 if I am using Google. Bing, Yahoo, Dogpile and every other SE seems to produce quality content results 1st. Google claims content is what will get you ranked, but why then do I see 4-5 sites that violate several of Google's webmaster no-nos on page one of every search? Because they have 10,000 manipulated back-links and 10,000 fake social bookmarks? Many now even have zero readable content (Just crappily spun gibberish)! Must be some secret.

    I Give Google a year, two at the most. Between do as I say - not as I do, the worst customer service on the net, obvious incongruities and sidewiki, a whole lot of folk just do not use them anymore for anything. Internet marketers more and more get their traffic from other sources. The most successful marketers I know get less than 10% of their traffic from Google search, AdWords or the Content Network. Writing is on the wall. They had a good run, but a couple years more at best.

    Bing is a more targeted consumer group now. In this economy, 55+ yrs old is the greatest group of affluent people that can and will buy. Many of them think AOL or MSN IS the internet! Especially in any niche health related, Bing will convert much higher than will Google. As Google allows more gibberish to game their algorithm, Bing and other SEs will rush to fill the customer service void Google leaves behind. This has happened in business a million times and will happen a million more.

    You will notice, even Perry Marshall who made his name on Adwords has almost backed off them completely and his content is more general marketing, more info on other sources like Facebook, and motivational in nature than anything to do with Google. He sees the writing on the wall as well and knows he needs to be more than just the author of 'The Definitive Guide to Adwords.' & 'Adwords for dummies'.

    (PS-Perry had a client who spent 16 million a year that Google banned for no reason that either he or the customer could figure out! -other than his CPC was too low?)
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  • Profile picture of the author J Bold
    Google can do what they want, they are that huge. Will it come back to bite them in the arse? I have no idea, but I think a ton of IMers using Adwords think they are far, far more important than they actually are.

    As for banning accounts, I have always wondered, do they ban your Adsense account and then not pay you the money you're due? Do they take your Adwords balance and then not refund you your money?
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    • Profile picture of the author DogScout
      Originally Posted by redicelander View Post

      Google can do what they want, they are that huge. Will it come back to bite them in the arse? I have no idea, but I think a ton of IMers using Adwords think they are far, far more important than they actually are.

      As for banning accounts, I have always wondered, do they ban your Adsense account and then not pay you the money you're due? Do they take your Adwords balance and then not refund you your money?
      If you have a balance in a banned Adsense account, they return the money to the vendors that paid for the clicks. You get zip.
      (Their support forum is full of bannees that asked that question, one I saw said he had 20K balance.)
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    • Profile picture of the author Zeus66
      Originally Posted by redicelander View Post

      do they ban your Adsense account and then not pay you the money you're due?
      Yep. You're not "due" that money if you did something to get banned. It's stealing from an advertiser, and Google's not about to pay someone after a banning. Imagine the lawsuits from Adwords advertisers if they paid Google thousands for an ad that was clicked fraudulently. Or maybe that's already happened. :rolleyes:

      John
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    • Profile picture of the author Scott Ames
      Originally Posted by redicelander View Post


      As for banning accounts, I have always wondered, do they ban your Adsense account and then not pay you the money you're due? Do they take your Adwords balance and then not refund you your money?

      No idea. I didn't have a balance in the Adwords Account. Anyone know? I can't imagine they would take money you put in your account for advertising.
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      • Profile picture of the author Heuristic
        I lost my Adsense account because one of my sites went against their Google Webmaster Guidelines (catch-all phrase they like to throw around - they'll never tell you specifically what you did wrong), but they gave me my last check. If you do something to defraud the advertisers, they'll keep your money. And least that's the way I understand it.

        Steve
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  • Profile picture of the author MarkAse
    Not sure if someone pointed it out....but the Soup Nazi is reopening some time this month in NYC. You know it's a bad economy when businesses made famous on a tv show are going under (I'm just saying).
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    • Profile picture of the author davidjames42973
      I rarely use Adwords, but about 2 months ago I set up a campaign and began advertising. It was the first time I used Adwords in over a year. I made sure the website had good original content, disclaimers, contact information, etc.
      I got that nasty email from Google Adwords giving me a warning that my account is violating TOS. The only thing I was able to guess after reading the TOS was I had a place on my website to get free bonuses by signing up for my email list. (???) It's a fact that Google hates affiliates.

      Whatever. I'll stick to organic traffic from now on...
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  • Profile picture of the author DubDubDubDot
    It all comes down to quality. And the fact is, if your sites are so poor quality that you are no longer an asset to AdSense/AdWords then you should probably work on your skills rather than bash Google. Your content has to suck pretty bad to get banned. And this all comes down to the inability of the vast majority to be highly critical of their own work.
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    • Profile picture of the author Scott Ames
      Originally Posted by DubDubDubDot View Post

      It all comes down to quality. And the fact is, if your sites are so poor quality that you are no longer an asset to AdSense/AdWords then you should probably work on your skills rather than bash Google. Your content has to suck pretty bad to get banned. And this all comes down to the inability of the vast majority to be highly critical of their own work.
      Is that so? I'm glad you enlightened us with your vast knowledge.
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    • Profile picture of the author Black Hat Cat
      Banned
      Originally Posted by DubDubDubDot View Post

      It all comes down to quality. And the fact is, if your sites are so poor quality that you are no longer an asset to AdSense/AdWords then you should probably work on your skills rather than bash Google. Your content has to suck pretty bad to get banned. And this all comes down to the inability of the vast majority to be highly critical of their own work.
      If you're spending a million dollars a month in adsense, it doesn't matter how crappy your site is. And if you're spending that much money on ppc advertising each month, I think it's safe to say your customers don't think you have a crappy site, because anyone spending that kind of money is most likely making a profit from it.

      And to the poster who said it makes sense for Google to do this....sorry, no it doesn't.
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  • Profile picture of the author Alfred Shelver
    As a Newbie who has just got her Final written warning after carefully making my website follow all th rules I thought adwords is a Joke.

    How can they expect that newbies to keep up.
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