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This Just Irritates Me......

by H.Miller
28 replies
So A lady ordered one of my products today. About 15 minutes later she decided she no longer wanted the product. Which is no problem. If you don't like it I gladly refund you your money. But what irritated me is that instead of just emailing and asking for a refund she opened a dispute about it. I mean geez, a dispute. I could see if she had tried to contact me and I never responded. But it wasn't that way. It just really got under my skin for some reason.
#irritates
  • Profile picture of the author Aussie_Al
    Sounds to me she did it more out of ignorance in getting a refund rather than maliciousness

    Still annoying though!
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  • Profile picture of the author Joseph Michael
    yeah ive had that once before, consider making the instructions for 'support' more accessible if they aren't already. sometimes people just panic if they cant find any email to request refunds from, and go and cry to paypal.

    sometimes you do just get these people tho.
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  • Profile picture of the author x3xsolxdierx3x
    Originally Posted by H.Miller View Post

    So A lady ordered one of my products today. About 15 minutes later she decided she no longer wanted the product. Which is no problem. If you don't like it I gladly refund you your money. But what irritated me is that instead of just emailing and asking for a refund she opened a dispute about it. I mean geez, a dispute. I could see if she had tried to contact me and I never responded. But it wasn't that way. It just really got under my skin for some reason.
    I think I may know this lady....lol....

    One lady did this to me, of several hundred happy customers. I don't know if the same is true about your product, but, for some products, you can't even adequetely REVIEW a product, or skim an eBook, in 15 minutes.
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    • Profile picture of the author H.Miller
      Originally Posted by x3xsolxdierx3x View Post

      I think I may know this lady....lol....

      One lady did this to me, of several hundred happy customers. I don't know if the same is true about your product, but, for some products, you can't even adequetely REVIEW a product, or skim an eBook, in 15 minutes.
      LOL thats what I was thinking. How on earth could she have read it in 15 minutes? Not possible.
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      • Profile picture of the author x3xsolxdierx3x
        Originally Posted by H.Miller View Post

        LOL thats what I was thinking. How on earth could she have read it in 15 minutes? Not possible.
        Things like this happen so infrequently to me (and, this goes back to why it's so imperative to do everything you can to provide quality, newness, and impecible support), but it's not even worth my time to fight it. I just give the refund. I value my time very much....

        Which...well, actually leads me to a bit of a question (for everyone)...

        If someone purchases your product, and you have factored your time and support into the price (perhaps because your product may be highly technical), do you still continue to provide support if they decide to refund? If they ask for a refund....but, go on to seek support from you down the road, do you just ignore their emails or do you provide support?
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        • Profile picture of the author Tina Golden
          If someone purchases your product, and you have factored your time and support into the price (perhaps because your product may be highly technical), do you still continue to provide support if they decide to refund? If they ask for a refund....but, go on to seek support from you down the road, do you just ignore their emails or do you provide support?
          If they got a refund but continue to use your product, they are a THIEF. Why on earth would you give support to a thief?

          Tina
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          • Profile picture of the author x3xsolxdierx3x
            Originally Posted by TMG Enterprises View Post

            If they got a refund but continue to use your product, they are a THIEF. Why on earth would you give support to a thief?

            Tina
            Good point.
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          • Profile picture of the author David Jackson
            Originally Posted by TMG Enterprises View Post

            If they got a refund but continue to use your product, they are a THIEF. Why on earth would you give support to a thief?
            I couldn't agree more.

            David Jackson
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          • Profile picture of the author 1byte
            Originally Posted by TMG Enterprises View Post

            If they got a refund but continue to use your product, they are a THIEF. Why on earth would you give support to a thief?

            Tina
            Agreed, that person is a thief, and you owe him or her nothing in the way of support. That's the problem with digital products, even after you give a refund they still have the product and can use it if they want to - and many of them do. However, you have no obligation to give further support until they pay for the product again.
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          • Profile picture of the author DreamShaper
            Originally Posted by TMG Enterprises View Post

            If they got a refund but continue to use your product, they are a THIEF. Why on earth would you give support to a thief?

            Tina

            Have you considered or tested using some kind of license control system for higher end products. Or even lower end if it would be worth it.
            So that if they get the refund you disable their license?

            The downside is the hassle for legitimate users which could reduce sales.

            Have you any measure of 'sales lost' through refunders using your stuff?
            This will give an idea of the cost to you and whether worthwhile to take action or insignificant so ignore.
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          • Profile picture of the author Teravel
            Originally Posted by TMG Enterprises View Post

            If they got a refund but continue to use your product, they are a THIEF. Why on earth would you give support to a thief?

            Tina


            Well spoken. This is one of those cases where you need to write down the person information and watch for another purchase by them. Another purchase with a quick return means you have a repeat offender, which means you should block them from 'stealing' further products from you.
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        • Profile picture of the author H.Miller
          Originally Posted by x3xsolxdierx3x View Post

          Things like this happen so infrequently to me (and, this goes back to why it's so imperative to do everything you can to provide quality, newness, and impecible support), but it's not even worth my time to fight it. I just give the refund. I value my time very much....

          Which...well, actually leads me to a bit of a question (for everyone)...

          If someone purchases your product, and you have factored your time and support into the price (perhaps because your product may be highly technical), do you still continue to provide support if they decide to refund? If they ask for a refund....but, go on to seek support from you down the road, do you just ignore their emails or do you provide support?
          I agree its not worth it to fight it which is why I just immediately gave a refund.

          And I agree with Tina as well. If they received a refund you are no longer required to give them support. They basically stole the product.
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        • Profile picture of the author Dan C. Rinnert
          Originally Posted by x3xsolxdierx3x View Post

          If someone purchases your product, and you have factored your time and support into the price (perhaps because your product may be highly technical), do you still continue to provide support if they decide to refund? If they ask for a refund....but, go on to seek support from you down the road, do you just ignore their emails or do you provide support?
          As Tina and others said, once they request a refund, they shouldn't be using your product anymore.

          If they want support from you down the road, you can remind them that they requested--and were given--a full refund and that, if they want support, they will need to pay for it.
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          • Profile picture of the author John Hocking
            Some people think that just buying the product will make them rich. When they get it and see that they have to work, they just ask for a refund.

            Heck, I bet if you handed them a Genie in a bottle, they would give it back because you have to rub it three times.
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            • Profile picture of the author H.Miller
              Originally Posted by John Hocking View Post

              Some people think that just buying the product will make them rich. When they get it and see that they have to work, they just ask for a refund.

              Heck, I bet if you handed them a Genie in a bottle, they would give it back because you have to rub it three times.
              LOL... I totally agree.
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            • Profile picture of the author Dan C. Rinnert
              Originally Posted by John Hocking View Post

              Heck, I bet if you handed them a Genie in a bottle, they would give it back because you have to rub it three times.
              That genie should be grateful I'm even holding the bottle! I could have set it out to sea or something, and then his/her home would be flooded and the genie could even drown!

              So, why should I have to rub it three times?

              Those lazy, unappreciative genies. Geesh.

              On the other hand, if there are real genies, I'm only kidding. I'll rub and polish your little bottle and make it bright and shiny. Just don't trick me on my three wishes, okay? Thanks.
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              • Profile picture of the author H.Miller
                Originally Posted by Dan C. Rinnert View Post

                That genie should be grateful I'm even holding the bottle! I could have set it out to sea or something, and then his/her home would be flooded and the genie could even drown!

                So, why should I have to rub it three times?

                Those lazy, unappreciative genies. Geesh.

                On the other hand, if there are real genies, I'm only kidding. I'll rub and polish your little bottle and make it bright and shiny. Just don't trick me on my three wishes, okay? Thanks.
                Hey Dan I just read your post about making a million in 30 days. It actually inspired me to do a little challenge and see what I can do. I have an idea and a product in mind already. I think I'm going to start tomorrow and see where I end up at the end of September.
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        • Profile picture of the author mauricio.quito
          Originally Posted by x3xsolxdierx3x View Post

          Things like this happen so infrequently to me (and, this goes back to why it's so imperative to do everything you can to provide quality, newness, and impecible support), but it's not even worth my time to fight it. I just give the refund. I value my time very much....

          Which...well, actually leads me to a bit of a question (for everyone)...

          If someone purchases your product, and you have factored your time and support into the price (perhaps because your product may be highly technical), do you still continue to provide support if they decide to refund? If they ask for a refund....but, go on to seek support from you down the road, do you just ignore their emails or do you provide support?
          I've seen cases like that real close. In fact that is sometimes a good way to get customers back and make a few dollars in the act.

          Many people are not happy with products because they don't understand it, so they go for the refund. Sometime later, they find out how it really works, they keep on using it, when they go to you for support, you tell them: I'm sorry but due to the refund requested, support is not available to you, However because you at some point chose us and purchased our product we will put you back in in the support program for the reduced price of $(lets say 50 or 40% of the price once paid) (depending on how much the product was).

          They are happy because you provided them a reasonable solution and you are happy because you got paid for getting that customer back.

          I hope it helps,

          Mauricio
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      • Profile picture of the author Dan C. Rinnert
        Originally Posted by H.Miller View Post

        LOL thats what I was thinking. How on earth could she have read it in 15 minutes? Not possible.
        How many pages is it?
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      • Profile picture of the author George Wright
        Originally Posted by H.Miller View Post

        LOL thats what I was thinking. How on earth could she have read it in 15 minutes? Not possible.
        She doesn't have to read it in 15 minutes, she can read it at her leisure after she gets her refund. Sad, but true.

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  • Profile picture of the author John Durham
    If people are so scarcity minded, then they have whats coming to them for being so poor that they feel they have to steal.
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  • Profile picture of the author x3xsolxdierx3x
    Originally Posted by Chris Kent View Post

    Reminds me of someone who emailed me for a refund and threatened to chargeback me if I didn't do it pronto! I hate people who make threats.

    I wanted to write back with all my vitriole but I know that can be damaging for business so I bit my lip.
    Customers like that aren't even worth the effort, Chris.
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  • Profile picture of the author Dan C. Rinnert
    Originally Posted by H.Miller View Post

    Hey Dan I just read your post about making a million in 30 days. It actually inspired me to do a little challenge and see what I can do. I have an idea and a product in mind already. I think I'm going to start tomorrow and see where I end up at the end of September.
    Thanks for the reminder that tomorrow is the 1st! I have something in mind too...

    Originally Posted by Chris Kent View Post

    Reminds me of someone who emailed me for a refund and threatened to chargeback me if I didn't do it pronto! I hate people who make threats.

    I wanted to write back with all my vitriole but I know that can be damaging for business so I bit my lip.
    Sometimes, you can convert people like that to loyal customers.
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  • Profile picture of the author turnej
    ha such is our chosen career, I agree though its incredibly frustrating sometimes
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  • Profile picture of the author averagejenny
    That is very stupid to me, why purchase something and you didn't even try it out for a few days. Why the dispute? Like you said, she didn't even try to contact you. I had a refund come back from a product I sold but the customer tried it out for at least 4 days and then asked for a refund. I will say selling will have their ups and downs.
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    • Profile picture of the author SDenham
      I was this lady one time.

      I bought an affiliate marketing product, that was a duplicate of another product that I had just ordered, and I was miffed at myself for ordering the same thing from two different people thinking I was getting two different things. so I asked for a refund the next day.

      My apologies, but we all have our weirdnesses, LOL
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    • Profile picture of the author Steven Fullman
      Originally Posted by averagejenny View Post

      That is very stupid to me, why purchase something and you didn't even try it out for a few days. Why the dispute? Like you said, she didn't even try to contact you. I had a refund come back from a product I sold but the customer tried it out for at least 4 days and then asked for a refund. I will say selling will have their ups and downs.
      Why the "Average" Jenny..."Li'l" Jen..?

      How about Jenny, or Jen?

      Or, what about "Super Jenny", or "Awesome Jen"?

      C'mon!

      Cheers,
      Steve
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