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WSO refund question

by Iamnotherenow
16 replies
I've had my WSO up for nearly 2 weeks or more now. I have a ton of sales and today I got a refund request from someone who has not tried my system. Are they worthy of a refund? I never stated a refund policy.

This guy received a my main product as well as a bunch of bonus stuff. I just don't think this is fair. What should I do?

Also, I state that my method is a blackhat method and that if you do not know what a blackhat method is then I advise you not to buy it.
#question #refund #wso
  • Profile picture of the author Steven Wagenheim
    Originally Posted by Iamnotherenow View Post

    I've had my WSO up for nearly 2 weeks or more now. I have a ton of sales and today I got a refund request from someone who has not tried my system. Are they worthy of a refund? I never stated a refund policy.

    This guy received a my main product as well as a bunch of bonus stuff. I just don't think this is fair. What should I do?
    Well, if you didn't state a refund policy, then I guess you don't have to
    give one.

    My personal opinion?

    It's bad business to begin with not having one. It really cuts down on sales.

    It's even worse business not to honor one when asked for one. I won't
    go into all the reasons why. Trust me on this. Send the guy his money
    back, say you're sorry that he wasn't happy with the purchase and then
    move on.
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  • Profile picture of the author Alan Petersen
    Refund. Had you written on you WSO "no refunds" then fine but since you didn't address your refund policy most folks expect to have a refund period. I would suggest you issue the refund. If you don't want to give refunds then put that in your WSO. I would also advise against that policy though. A strong refund policy of at least 30 days is good business.
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  • Profile picture of the author CarolStep
    I know it doesn't seem fair but unfortunately there are many things that fall in that category.

    My opinion, for what it is worth, is to give back his money. The loss of that sale might be far less than the bad publicity the buyer might heave your way.

    Look at it this way, he is the one that is on the short end of the stick. He didn't even try your system which he might could have made into a success.

    Carol
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  • Profile picture of the author Iamnotherenow
    okay guys, i will offer a refund. thanks. i dont want any negativity.
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  • Profile picture of the author Iamnotherenow
    well the guy im referring to totally ignored my system and went on his own understanding. I don't understand how someone could complain if they are going to totally ignore what is laid out for them. If something works then why stray away.

    Furthermore, he didn't even do 1/10 of what he was supposed to do. This is what frustrates me.
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    • Profile picture of the author Kyle Tully
      It's just business.

      You'll always get people who don't do what you tell them, don't listen to your advice, then complain and refund when it "doesn't work" for them.

      It's frustrating, but the best thing you can do is refund and be done with it. Don't waste any emotional effort because you'll just drain yourself on people who don't deserve it.
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    • Profile picture of the author matthewd
      Originally Posted by Iamnotherenow View Post

      well the guy im referring to totally ignored my system and went on his own understanding. I don't understand how someone could complain if they are going to totally ignore what is laid out for them. If something works then why stray away.

      Furthermore, he didn't even do 1/10 of what he was supposed to do. This is what frustrates me.
      That's the way it works man. I had a refund recently because the person couldn't get their email to work. When they were trying to contact people, all of the emails would come back undeliverable... somehow this was my fault that he didn't know how to write an email and I got a huge email bitching me out about it.
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  • Profile picture of the author shreder
    I think that whatever his reason might be you should give him the refund.
    If you get a ton of sales that 1 refund shouldn't worry you, your product is probably good enough

    It takes just 1 negative WSO post from a childish member to destroy a lot of potential sales.

    Just give him the refund, He might even write a good testimonial for you if you do give him the refund.

    Those are my 2 cents
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  • Profile picture of the author Steven Carl Kelly
    I refund regardless of reason or no reason at all. IMO, it is the best policy.
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  • Profile picture of the author gailg
    Just refund it's not worth the hassle, why waste time and energy on the guy.
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    Gail

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  • Profile picture of the author ggross
    Refund.

    Even if I DO state No Refund in an offer, & a customer requests it, I will STILL give them one.

    I look at it this way - I would rather have a happy person spreading a good word about me, than someone saying my products suck just to get revenge.

    The money can be gotten back by making another sale. A lost customer is lost forever.

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  • Profile picture of the author George Wright
    Hi,

    On the bright side, If I recall, your WSO had a limited number. You can just sell the one you had to refund.

    George Wright
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  • Profile picture of the author Rob Whisonant
    My policy is to refund, but I do make note of them. If they come back and purchase a second product from me and again make a refund request, I add their identifying information to my automated download program.

    It then prevents them from instantly downloading any new purchased products from me ever again. They instantly get an email that their purchase could not be completed and a refund will be processed as soon as possible. I then just refund them before they get any additional products from me for nothing.

    Re's
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  • Profile picture of the author adsenser
    I remember a guy asked me for a refund coz he couldn't follow my tricks. I issue refund to him but the same guy turned up for my other book and was happy following that. Don't take it on your business, its just that he himself is not comfortable with your WSO. Refunds somewhat make Good reputation or your business.
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    • Profile picture of the author Sandor Verebi
      Give a refund and move on. Is not worth the tiredness and the time to deal with him. Anyway, refund is a part of a business.

      The peoples are different, even customers, even salesmen. Do not think that you can satisfy everybody. There will be peoples always who do like nothing.

      The best is a well constructed and declared refund policy. It strengthens your credibility. Make one and act accordingly.
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      • Profile picture of the author Dixiebelle
        There's an old saying I always try to remember in a situation like this:

        If you have made a customer happy, he will tell someone about you.
        If you have made him unhappy, he will tell everyone.

        Give him the money.

        Dixie
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