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Anyone else seeing their emails hit Gmails Junk folder all of a sudden?

by samstephens
10 replies
Has anyone else noticed that emails sent from their domain are suddenly landing in Gmail's Junk folder?

I'm not talking about mailing list emails, but emails coming directly from your server, such as forum notifications, helpdesk notifications, etc.

I've had a few people with this problem now, and apart from getting people to click the "This is not spam" button, I'm not sure how else to solve it.

I've had a look at Gmail's instructions for this, but it's more to do with Bulk mail, not simply notification emails.

cheers
Sam
#emails #folder #gmails #hit #junk #sudden
  • Profile picture of the author John Taylor
    Hi Sam,

    I sent out a couple of emails to small customer lists
    from my own servers today and received reports
    that the emails were hitting the spam folder.

    Could be a change in the Gmail filters

    John
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  • Profile picture of the author chris_surfrider
    Yeah me too.

    For some reason though, mine have started hitting my inbox again.

    I've been hitting "not spam" over the past month probably like about 1200 times, easily, from my support tickets and notifications, etc.

    -Chris
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  • Profile picture of the author agoodsaid
    Only Spam in mine that I can tell -- in fact I still get a lot of stuff that I mark as spam in my inbox (of course I request removal first -- there's just a couple I can't seem to shake) :-/
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  • Profile picture of the author Jessica Lynn
    Haven't noticed this problem yet... Hopefully gmail's filters can straighten themselves out.
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    • Profile picture of the author Free Business Training
      I have noticed the reverse recently,
      spam showing up in the inbox.
      I always liked Gmail for the fact
      that it filtered so well.
      Recently it seems kind of confused.
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  • Profile picture of the author samstephens
    Well it's good to hear I'm not alone

    Hopefully they are just doing some tweaking, and things will settle shortly.

    Meanwhile I've had to put a notice in my forum and on the helpdesk login page.

    cheers
    Sam
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    • Profile picture of the author Dixiebelle
      Google just updated Gmail yesterday. Maybe that had something to do with it.

      Dixie
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  • Profile picture of the author John Rogers
    I noticed that if I get multiple emails from the same address in the same day, they tended to go to the junk folder. Including emails with my own gmail address as the sender. It seems to be resolving itself now though.

    John
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  • Profile picture of the author Bev Clement
    Sam, it happens now and again, and I find it strange that when it does happen, most emails are in the spam folder including my google alerts.
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  • Profile picture of the author mill123
    picked up a few emails that have hit the spam folder the last few days. these have previsouly been coming thru to the inbox fine.
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