How do you deal with "tire kickers"

Scott Million · 11-08-2008, 08:28 PM

Had a ridiculous email which included, "Ha ha you have a 30 day refund policy. I want my money back."

Can I block their PayPal email address from buying from me again?

How do you deal with 'tire kickers'?

Norma Holt · 11-08-2008, 08:31 PM

is the 30 days refund subject to a condition, such as if unsatisfied. The author of the email was obviously not dissatisfied as he is laughing. You can ignore it as Paypal do not take up disputes over e-goods, if that is what it was. Just refuse to refund.

indexphp · 11-08-2008, 08:32 PM

I would just refund the bloke.

steve m · 11-08-2008, 08:35 PM

Quote:

Originally Posted by Norma Holt

is the 30 days refund subject to a condition, such as if unsatisfied. The author of the email was obviously not dissatisfied as he is laughing. You can ignore it as Paypal do not take up disputes over e-goods, if that is what it was. Just refuse to refund.

this is so true....! I got ripped off $290 for a website on dp and pay pal said there was nothing I could do only ask the scamming scumbag for my money back...

needless to say after a few emails full of nasty words he still did give me my money back (or the site)

makes me laugh now how could i be so stupid

Scott Million · 11-08-2008, 08:36 PM

Quote:

Originally Posted by Norma Holt

is the 30 days refund subject to a condition, such as if unsatisfied. The author of the email was obviously not dissatisfied as he is laughing. You can ignore it as Paypal do not take up disputes over e-goods, if that is what it was. Just refuse to refund.

I will always offer a 'no questions asked' refund policy. I don't want to spend time and energy fighting with a customer, but I do want to prevent them from making a future purchase if I feel they are abusing my offer.

Can you do this?

Dixiebelle · 11-08-2008, 08:36 PM

Yes Scot, you can, but I haven't had to do it in so long, I have forgotten how. Paypal can tell you. Call them at 888-221-1161, and ask for "agent" when you get to the part where you are asked what kind of help you need.

I enjoyed the webinar, and look forward to those to come. You did a great job.

Dixie

Scott Million · 11-08-2008, 08:39 PM

Quote:

Originally Posted by Dixiebelle

Yes Scot, there is, but I haven't had to do it in so long, I have forgotten how. Paypal can tell you. Call them at 888-221-1161, and ask for "agent" when you get to the part where you are asked what kind of help you need.

I enjoyed the webinar, and look forward to those to come. You did a great job.

Dixie

Perfect! Thank you!

UPDATE: Just called them and they said you can't do this by email address

jamesdj1 · 11-08-2008, 09:04 PM

Hi Scott,

One simple thing you can do is to ban and or blacklist refunders or knuckleheads IP from your sites.

Just go to the opt-in form and grab their IP. With aweber it's found at the bottom of the opt-in you get when someone subscribes.

Login to your cpanel and go the the "Ip deny manager", might be called something different depending on your hosting, and input the IP they signed up with.

Does not help in the monetary side of things but aids in keeping them outta your site or sites if need be.

Scott Million · 11-08-2008, 09:08 PM

Quote:

Originally Posted by jamesdj1

Hi Scott,

One simple thing you can do is to ban and or blacklist refunders or knuckleheads IP from your sites.

Just go to the opt-in form and grab their IP. With aweber it's found at the bottom of the opt-in you get when someone subscribes.

Login to your cpanel and go the the "Ip deny manager", might be called something different depending on your hosting, and input the IP they signed up with.

Does not help in the monetary side of things but aids in keeping them outta your site or sites if need be.

Interesting...did not know you could do that. I'll try it out!

Sean A McAlister · 11-08-2008, 09:13 PM

Hey Scott....

If all else fails,

Track em down...hog tie em and Rodeo Cowboy ...their refund right up their ass.

Just a thought

Peace
Sean

Norma Holt · 11-08-2008, 10:03 PM

Quote:

Originally Posted by jamesdj1

Hi Scott,

One simple thing you can do is to ban and or blacklist refunders or knuckleheads IP from your sites.

Just go to the opt-in form and grab their IP. With aweber it's found at the bottom of the opt-in you get when someone subscribes.

Login to your cpanel and go the the "Ip deny manager", might be called something different depending on your hosting, and input the IP they signed up with.

Does not help in the monetary side of things but aids in keeping them outta your site or sites if need be.

James, this is a good suggestion if they keep the same IP address. Mine changes constantly due to the provider as I recently checked. I think it is a lot of trouble to ban someone but will be interested to hear how you get on Scott. Personally I think you should teach him a lesson. But I would probably refund the money.

jonhel · 11-08-2008, 10:38 PM

Scott,

If you're using PHP and MySQL etc. why not have the script check a "blacklist" from your database and if the email address is there stop the transaction from proceeding?

Jonathan

Steven Carl Kelly · 11-08-2008, 10:48 PM

Quote:

Originally Posted by jamesdj1

Hi Scott,

One simple thing you can do is to ban and or blacklist refunders or knuckleheads IP from your sites.

Just go to the opt-in form and grab their IP. With aweber it's found at the bottom of the opt-in you get when someone subscribes.

Login to your cpanel and go the the "Ip deny manager", might be called something different depending on your hosting, and input the IP they signed up with.

Does not help in the monetary side of things but aids in keeping them outta your site or sites if need be.

I would highly recommend AGAINST this. IP addresses don't belong to the user, they belong to the provider. Blocking a specific IP address will at best prevent that user from accessing your site from one particular PC and at worst will block many, many users from accessing your site.

For instance, all four users in my household have the same external IP address. Most businesses advertise only one outgoing public IP address for their staff to surf the Web (that means hundreds or even thousands of users actually show up as having the same IP address). Other providers use proxy services, which means that many users all show up as a single IP. Also, many users who subscribe to a proxy service for internet content filtering purposes will also show up as coming from a single IP address.

So while you might block one annoying refunder (at least for a while until his IP lease is renewed), you may potentially block hundreds or even thousands of potential customers.

LB · 11-08-2008, 10:48 PM

Refund them and move on...even if you block their IP it's an easy task to purchase through a proxy or visit their local library to make a purchase again.

I would remove them from your mailing list though.

Scott Million · 11-08-2008, 10:50 PM

Quote:

Originally Posted by The IM Reporter

Hey Scott....

If all else fails,

Track em down...hog tie em and Rodeo Cowboy ...their refund right up their ass.

Just a thought

Peace
Sean

HA HA HA

.

Scott Million · 11-08-2008, 10:52 PM

Quote:

Originally Posted by faxinator

I would highly recommend AGAINST this. IP addresses don't belong to the user, they belong to the provider. Blocking a specific IP address will at best prevent that user from accessing your site from one particular PC and at worst will block many, many users from accessing your site.

For instance, all four users in my household have the same external IP address. Most businesses advertise only one outgoing public IP address for their staff to surf the Web (that means hundreds or even thousands of users actually show up as having the same IP address). Other providers use proxy services, which means that many users all show up as a single IP. Also, many users who subscribe to a proxy service for internet content filtering purposes will also show up as coming from a single IP address.

So while you might block one annoying refunder (at least for a while until his IP lease is renewed), you may potentially block hundreds or even thousands of potential customers.

Whoa! Glad I read that...yeah, that would be a big mistake...

teenmoney · 11-08-2008, 10:58 PM

Yeah just refund. he probably wont buy anything else from you if you have fought him over the refund

Dixiebelle · 11-09-2008, 12:05 AM

I wonder if you can block someone's method of payment. No matter where they use a computer, or what email address they use, they still have to make the payment with a credit card. If there is a way to block their credit card number, then you are home free. No more problem.

As far as blocking through Paypal, I was wrong. I had to block through Ebay, and keep them from buying, before they ever got to the payment part.

Dixie

11-09-2008, 12:35 AM

Quote:

Originally Posted by The IM Reporter

Hey Scott....

If all else fails,

Track em down...hog tie em and Rodeo Cowboy ...their refund right up their ass.

Just a thought

Peace
Sean

I thought I was the only one that did that

net-biz · 11-09-2008, 12:35 AM

I'd just refund him the money... sometimes you've just got to take the wins with the losses... people who act like this just want you to get mad, frustrated, and most of all, they want a fight.

The good thing is there far and few between... hopefully!

11-08-2008, 08:28 PM	#1
Scott Million Warrior War Room Member Join Date: Aug 2007 Location: Portland, OR. Posts: 1,174 Thanks: 89 Thanked 180 Times in 108 Posts	How do you deal with "tire kickers" Had a ridiculous email which included, "Ha ha you have a 30 day refund policy. I want my money back." Can I block their PayPal email address from buying from me again? How do you deal with 'tire kickers'?

11-08-2008, 08:31 PM	#2
Norma Holt Senior Warrior Member War Room Member Join Date: Oct 2005 Location: Canberra , Australia. Posts: 2,132 Blog Entries: 4 Thanks: 54 Thanked 96 Times in 67 Posts Social Networking Contact Info	Re: How do you deal with "tire kickers" is the 30 days refund subject to a condition, such as if unsatisfied. The author of the email was obviously not dissatisfied as he is laughing. You can ignore it as Paypal do not take up disputes over e-goods, if that is what it was. Just refuse to refund.
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11-08-2008, 08:32 PM	#3
indexphp Custom Join Date: Oct 2007 Location: California Posts: 835 Thanks: 3 Thanked 140 Times in 93 Posts	Re: How do you deal with "tire kickers" I would just refund the bloke.
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11-08-2008, 08:36 PM	#6
Dixiebelle HyperActive Warrior War Room Member Join Date: Feb 2008 Location: Tennessee Posts: 426 Thanks: 99 Thanked 27 Times in 18 Posts Social Networking	Re: How do you deal with "tire kickers" Yes Scot, you can, but I haven't had to do it in so long, I have forgotten how. Paypal can tell you. Call them at 888-221-1161, and ask for "agent" when you get to the part where you are asked what kind of help you need. I enjoyed the webinar, and look forward to those to come. You did a great job. Dixie
	If you keep doing what you've always done, you'll just keep winning what you've always won. Do the thing you fear the most, and all other fears will go away. Twitter Me

11-08-2008, 09:04 PM	#8
jamesdj1 Advanced Warrior War Room Member Join Date: Sep 2002 Location: Las Vegas Posts: 524 Thanks: 12 Thanked 19 Times in 14 Posts	Re: How do you deal with "tire kickers" Hi Scott, One simple thing you can do is to ban and or blacklist refunders or knuckleheads IP from your sites. Just go to the opt-in form and grab their IP. With aweber it's found at the bottom of the opt-in you get when someone subscribes. Login to your cpanel and go the the "Ip deny manager", might be called something different depending on your hosting, and input the IP they signed up with. Does not help in the monetary side of things but aids in keeping them outta your site or sites if need be.
	Jim

11-08-2008, 09:13 PM	#10
Sean A McAlister Entrepreneur \| Consultant War Room Member Join Date: Jul 2008 Location: , , USA. Posts: 1,617 Blog Entries: 46 Thanks: 263 Thanked 455 Times in 139 Posts Social Networking Contact Info	Re: How do you deal with "tire kickers" Hey Scott.... If all else fails, Track em down...hog tie em and Rodeo Cowboy ...their refund right up their ass. Just a thought Peace Sean
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11-08-2008, 10:38 PM	#12
jonhel HyperActive Warrior War Room Member Join Date: Oct 2008 Location: Perth, Western Australia Posts: 239 Thanks: 3 Thanked 17 Times in 17 Posts Social Networking Contact Info	Re: How do you deal with "tire kickers" Scott, If you're using PHP and MySQL etc. why not have the script check a "blacklist" from your database and if the email address is there stop the transaction from proceeding? Jonathan
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11-08-2008, 10:48 PM	#14
LB Original Warrior War Room Member Join Date: Oct 2003 Location: In the forest. Posts: 2,894 Thanks: 256 Thanked 461 Times in 202 Posts	Re: How do you deal with "tire kickers" Refund them and move on...even if you block their IP it's an easy task to purchase through a proxy or visit their local library to make a purchase again. I would remove them from your mailing list though.
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11-08-2008, 10:58 PM	#17
teenmoney Active Warrior Join Date: Nov 2008 Posts: 84 Thanks: 18 Thanked 5 Times in 3 Posts	Re: How do you deal with "tire kickers" Yeah just refund. he probably wont buy anything else from you if you have fought him over the refund
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11-09-2008, 12:05 AM	#18
Dixiebelle HyperActive Warrior War Room Member Join Date: Feb 2008 Location: Tennessee Posts: 426 Thanks: 99 Thanked 27 Times in 18 Posts Social Networking	Re: How do you deal with "tire kickers" I wonder if you can block someone's method of payment. No matter where they use a computer, or what email address they use, they still have to make the payment with a credit card. If there is a way to block their credit card number, then you are home free. No more problem. As far as blocking through Paypal, I was wrong. I had to block through Ebay, and keep them from buying, before they ever got to the payment part. Dixie
	If you keep doing what you've always done, you'll just keep winning what you've always won. Do the thing you fear the most, and all other fears will go away. Twitter Me

11-09-2008, 12:35 AM	#20
net-biz Active Warrior Join Date: Jul 2008 Location: USA Posts: 49 Thanks: 2 Thanked 5 Times in 4 Posts	Re: How do you deal with "tire kickers" I'd just refund him the money... sometimes you've just got to take the wins with the losses... people who act like this just want you to get mad, frustrated, and most of all, they want a fight. The good thing is there far and few between... hopefully!
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