Am I being taken advantage of here?
Should I continue to offer a "no questions asked" moneyback guarantee? I recently received these refund requests and here were the reasons (no names)...
1) "Two many upsells" - upsell was optional...
2) "I expected a lot more"
3) "this information was beyond my level of understanding" - This is a person who bought the simpler version and then bought a much more advanced upsell a few days afterward.
Are these normal objections (2nd one I have no issues with) or do you think I'm being taken advantage of here?
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Raakesh (Blokh)
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