45 days and then Paypal dispute

9 replies
So what do you call a buyer that buys something from you and then on the 45th day without contacting you ever opens a dispute asking for a refund without contacting you first claiming you product don't work but it comes with full video instructions?
#days #dispute #paypal
  • Profile picture of the author jazbo
    I'd call them a ladies bits.
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  • Profile picture of the author tehnolife
    Banned
    These people are serial refunders ...I've seen a lot of them on the internet! It's hard to believe that a honest person would make a dispute on paypal on the last day without announcing you!

    But...did you offered a gurantee on your product? And if ,yes...for how many days?

    Stefan Ion
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  • Profile picture of the author Marc Meole
    Just issue the refund and move on...It's not worth getting upset over and you don't want them making waves with paypal.

    It's the cost of doing business...
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    • Profile picture of the author theimdude
      Originally Posted by Marc Meole View Post

      Just issue the refund and move on...It's not worth getting upset over and you don't want them making waves with paypal.

      It's the cost of doing business...
      Why just always give a refund and move on. I am not upset about it and just escalated the dispute. I offered no refund as it is on special.
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      • Profile picture of the author Marc Meole
        Originally Posted by theimdude View Post

        Why just always give a refund and move on. I am not upset about it and just escalated the dispute. I offered no refund as it is on special.
        Over the years I have just found that, unless there are some unusual circumstance (i don't know your specifics), it's easier issue the refund and be done with the fight.

        A lot of the time I will include a note with the refund and offer my apologies that they were not satisfied with the product and let them know I am here if they need anything else...

        No skin off my nose, and I don't have an angry customer thinking I am trying to pull one over...many times those people have become repeat happy buyers.
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        • Profile picture of the author tehnolife
          Banned
          Yea...but here's a problem. If that costumer is a serial-refunder..and for him the quality of the product doesn't mean anything because he's requesting a refund on every product that he buy, why on the world I would want to do business with him again?

          But if he's a serious costumer, and he tells me why my product sucks or why he wants his money back...I understand him ...and next-time I try to repair my mistakes. But..even here is a question mark...because the serial refunder can use this( but it's less probably)

          Anyway...if you have a refund policy you should respect it and give the money back.And if you feel that the costumer is a serial-refunder, ban him from your paypal account, and he will can't buy anything from you again!

          In this case...the costumer just requested the refund on the last day, without telling the owner why he wants that refund, or without contacting him by email!

          Originally Posted by Marc Meole View Post

          Over the years I have just found that, unless there are some unusual circumstance (i don't know your specifics), it's easier issue the refund and be done with the fight.

          A lot of the time I will include a note with the refund and offer my apologies that they were not satisfied with the product and let them know I am here if they need anything else...

          No skin off my nose, and I don't have an angry customer thinking I am trying to pull one over...many times those people have become repeat happy buyers.
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  • Profile picture of the author kindsvater
    I would look at my refund policy and follow it.

    "45 days" is just a PayPal policy covering limited circumstances. The better question may be, what is YOUR refund policy?

    For example, if your refund policy is 60 days, just provide the refund.

    If your refund policy is 30 days you have a decision to make. Sometimes the confused little old lady gets a refund even if it has been 45 days. Sometimes the serial refunder who has never contacted you is told to pound sand.

    Just make sure you distinguish between your contractual terms with the buyer and the PayPal financial transaction terms, understand the difference, and that you follow both.

    .
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    • Profile picture of the author Aussie_Al
      I ship a lot of physical goods - I always make sure that each package has a tracking number and I get proof of delivery. I have even had customers sign for the package and then try to engage a dispute on the same day.

      Luckily in these cases Paypal has thankfully, taken my side - where as many credit care companies will automatically side with the customer regardless of what evidence you present
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  • Profile picture of the author KBRMS
    theimdude,

    I have had dealings with a few Vendors who don't respond to support questions or any questions asked and it can be frustrating in waiting for a response. I am not saying it is right for your customer to have canceled but maybe he has had problems in the past. I know Clickbank will give a refund with hardly any questions asked. Probably better for you if you don't have to deal with it anyway.

    Rick
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