The DREADED Clickbank problem.. some facts

[ripsnorta2]

One of the problems mentioned on another thread sometime back was that the posters were attempting to purchase a product through clickbank only to get a message telling them it was not possible to process their sale and to come back later.

I purchased a product on Friday night and received this error. A number of attempts using different browsers (same credit card as I have only one) all gave the same results. No sale.

I was about to give up in disgust when an idea occured to me. I had recently received a replacement card due to wear, and I was using the CVV number from the new card.

When I tried the purchase again with the old CVV number, the payment went through.

It's entirely possible CB/PP is storing some card details for fraud detection purposes from previous purchases, and when these don't match a generic error message is given.

[Steve.S.]

Originally Posted by Steve.S.

I keep on thinking about the possible "hows"... but easy it ain't since some marketers are experiencing very low sales while others (always the same ones) are reporting normal sales.

Maybe this makes sense... (pure speculation though)

Some affiliate hop links are processed by servers A-M while other hops are processed by servers N-Z.

Servers A-M are very reliable while servers N-Z suck big time.

Depending on the time/date you signed up for an affiliate account, you either got lucky (A-M) or unlucky (N-Z).

Could this explain what's going on?

Could this make sense?

Again, this is pure speculation on my part.

Anyone willing to share his/her thoughts on this?
Thanks

[ripsnorta2]

Originally Posted by Steve.S.

Anyone willing to share his/her thoughts on this?
Thanks

It's possible that something like this could be going on, but it would be very easy to trace.

You've got to expect that a company like Clickbank would have a vested interest in making sure everything is working correctly, and would have their IT staff looking at the reports of low sales.

I'd even expect they'd have picked up on server problems before the first reports came trickling in.

[Lainie]

I've just checked my CB stats for this month and I'm seriously wondering whether its worth the effort. 417 hops and no sales are not very inspiring especially when I'm sending targeted traffic who take the time to read what I have to say and then click through to find out more. It doesn't make sense - I'm not expecting 100% conversion but 0% is hard to understand.

Lainie

[Chri5123]

Originally Posted by ripsnorta2

One of the problems mentioned on another thread sometime back was that the posters were attempting to purchase a product through clickbank only to get a message telling them it was not possible to process their sale and to come back later.

I purchased a product on Friday night and received this error. A number of attempts using different browsers (same credit card as I have only one) all gave the same results. No sale.

I was about to give up in disgust when an idea occured to me. I had recently received a replacement card due to wear, and I was using the CVV number from the new card.

When I tried the purchase again with the old CVV number, the payment went through.

It's entirely possible CB/PP is storing some card details for fraud detection purposes from previous purchases, and when these don't match a generic error message is given.

This is interesting and would make perfect sense.

Or it could be this with a combination of the server problems listed below.

Chris

[Neil S]

This past week has been pretty damn good, no tracking problems to report here.

[Hamida Harland]

Originally Posted by Neil S

This past week has been pretty damn good, no tracking problems to report here.

I've had a good week as well - hopefully it lasts.

[Ben_Curtis]

This has been helpful, as I was about to launch a product with CB. Thanks.

[Warrior Simon]

(not sure if this has been mentioned before)

Clickbank adds 19% EU-VAT
for people ordering from the EU
if I'm not mistaken

and it only shows 1 step before
submitting the order

that might scare some people off

(don't know if you target EU-countries with PPC)

[Steve.S.]

Originally Posted by Hamida Pall

I've had a good week as well - hopefully it lasts.

Originally Posted by Neil S

This past week has been pretty damn good, no tracking problems to report here.

That's the whole point. Some people with excellent marketing skills report problems while others do not.

And there are no answers to the "whys" at this time (see my other reply on this page for a speculative explanation).

Reporting "I have no problem" doesn't help to identfy the problem which IMO is absolutely present somewhere at this time.

Although I have to admit that I am not a big "clickbank" player, last week (not this week), my "normal sales" doubled, which isn't normal either.


It really looks like Clickbank became some sort of a lottery.

[Michael Tracey]

I'd go along with the DLGuard recommendation
Not only will it tell you how many downloads were made
but it will also tell you if persons coming from a payment processor
were refused download because of non-verified transaction numbers

Michael

[jhongren]

Thanks Michael...Today I received quite a number of emails telling me that Clickbank Payment Processor not working. Wondering anyone else got this problem lately?

John

[Addie]

I really didn't think to question it being a matter of clickbank. I actually contacted the publisher of one product because I have had 200+ looking or whatever and zero buys. What other networks are there? This is so messed up especially when you are new to doing this and clickbank is considered "THE ONE"

[ExRat]

Hi Addie,

This is so messed up especially when you are new to doing this and clickbank is considered "THE ONE"

There's a lesson in there, regarding 'taken the path less trodden.'

Hope this helps.

[Will Edwards]

Originally Posted by freelikehell

Hi Warriors,
32 different people read my page and clicked on 'order now' and not a single one of them bought (according to CB).

You may, of course be right, but there are valid reasons to do this. For example, if someone wants to promote your sales page as an affiliate, they would almost certainly go throught their own hoplink to your sales page; and then click the order button to check the 'affiliate=xxxxxx' text at the bottom of the order form.

Cheers

Will