How to work with your Customer Service People?
My job is internet marketing related, so I'm assuming it's ok to post in this forum. I'm an account manager for an IM lead generation company. We work quite a bit with people with people and companies in the home-based business arena. People who need leads to sell their products as well as those looking for new partners.
My job is essentially to find new partners to resell our leads as well as sell leads directly. I've pretty much been working on my own prospecting, appointment setting, 3-ways with our company owner and top execs from prospective companies, followup, placing lead orders, closing deals, team calls with group leaders and their team members, etc. We've always had customer service reps, but not enough to match up with everyone on our salesteam.
We've recently expanded our customer service department and now we have more than enough team members to work with sales and account managers. I need to come up with a few ideas as to how I might be able to work with my customer service girls. What tasks might I be able to have them help me with or perform for me..that kind of thing. Upselling, maybe finding me some referrals from exisiting customers they speak with. They already call everyone of my customers as orders come through to approve their orders and give them a welcome call.
Do you have any other ideas how I might be able to better work with customer service to increase my accounts and efficiency overall? Thanks.
Mike
My job is essentially to find new partners to resell our leads as well as sell leads directly. I've pretty much been working on my own prospecting, appointment setting, 3-ways with our company owner and top execs from prospective companies, followup, placing lead orders, closing deals, team calls with group leaders and their team members, etc. We've always had customer service reps, but not enough to match up with everyone on our salesteam.
We've recently expanded our customer service department and now we have more than enough team members to work with sales and account managers. I need to come up with a few ideas as to how I might be able to work with my customer service girls. What tasks might I be able to have them help me with or perform for me..that kind of thing. Upselling, maybe finding me some referrals from exisiting customers they speak with. They already call everyone of my customers as orders come through to approve their orders and give them a welcome call.
Do you have any other ideas how I might be able to better work with customer service to increase my accounts and efficiency overall? Thanks.
Mike
Improve your online success permanently right now. Joint Venture Masters tell you the real insider info. Save $450 right now by checking out my *limited time* FCS WSO and change your JV success in a radical way permanently at http://www.warriorforum.com/forum/to...OPIC_ID=264511... and for less than $20 you can really save up to half your gasoline costs at www.CutYourGasCostsNow.com.
Improve your online success permanently right now. Joint Venture Masters tell you the real insider info. Save $450 right now by checking out my *limited time* FCS WSO and change your JV success in a radical way permanently at http://www.warriorforum.com/forum/to...OPIC_ID=264511... and for less than $20 you can really save up to half your gasoline costs at www.CutYourGasCostsNow.com.