customer email support question...

by BJ Min
0 replies
hi,

if you have a customer support helpdesk (i think i'm going to choose vision helpdesk by the way because it takes care of multiple niches with one platform without the niches knowing each other)....

...then what do you do with the emails you get in your email address...do u still have your staff check your emails too? or do you recommend creating a automatic reply saying "we don't accept emails here...please create a ticket at our helpdesklocation)...

i have a staff who checks all my emails...but don't want it to be DOUBLE the work when i get the helpdesk software...because my staff already checks emails and categorizes emails there into relevant categories (like "sales", "tech support", "refunds", etc)...i use gmail by the way....

any advice on how to lessen the workload for my staff if we get a helpdesk? i still want my staff to check my emails...but dont want them to be burdened with categorizing my gmails AND using the helpdesk...any ideas?


thanks
BJ
#customer #email #question #support

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