What do you think? Charge customers' CC immediately for eCommerce orders? Or just before shipment?
What is extremely puzzling to me is that they do not do real time CC processing. They have a girl manually process each and every web order only AFTER she spends time and effort tracing down the items.
Huh?
As an IMer having always worked with digital products, this is new to me. This company is dead set on NOT charging the customers' CC until AFTER they find the stock, bring it in (if it's in another location) and prep it for delivery. THEN, and only then, do they charge the customer's card, which causes a whole slew of issues in the meantime...declines, cancellations, changes to the order.
It's a nightmare for the poor girl that fulfills these orders.
I asked why we don't charge the card right away when they order to nip a lot of these issues in the bud and she said they (the owners) don't think that is the right way to handle things. I then spoke with the owner and she could not conceive of charging them immediately via the web. She even asked me if it was legal!
So, my question to you all is...have you purchased physical products online from an eCommerce site where they DIDN'T charge your card until your order was physically ready to ship? If so, which company does this?
I bet there are some out there, but they've got to be the exceptions. It can't be just digital product vendors that charge credit cards in real time.
Thanks for any input on this topic,
Shawn
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