Clickbank is down, over capacity --- arrhh

by askloz
31 replies
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clickbank is down. arrrhhh losing sales
#arrhh #capacity #clickbank
  • Profile picture of the author Christopher Airey
    Yeah, the .com and API are down but it still looks like the payment processing at Clickbank.net is working, so I'd assume you shouldn't lose sales. We'll be able to tell once the main site comes back.
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  • Profile picture of the author petevamp
    You need to fully read what they stated about the maintenance.

    We are making a few upgrades to Digital Products Retailer: Affiliate Program & Sell Online - ClickBank beginning Wednesday, November 3, 2010 at 5:00pm PST and concluding at 1:00am PST on Thursday, November 4, 2010. This outage will NOT affect HopLinks, order processing or Instant Notification Service.
    The details are as follows:
    • 5:00pm PST: Website, Master Accounts, Help Center, Blog, Experts Forum, Featured Marketplace, Ad System, Client Analytics and Sandbox will be unavailable.
    • 6:00pm PST: Website and Master Accounts will be online and available. Help Center, Blog, Experts Forum, Featured Marketplace, Ad System, Client Analytics and Sandbox will remain unavailable until 1:00am PST.
    • 12:00am PST: Website and Master Accounts will be offline and unavailable.
    • 1:00am PST: All applications will be online and available.
    Thank you for your understanding and we apologize for any inconvenience.
    Sincerely,
    The ClickBank Team


    Now there is nothing that says you are going to be losing sales over this upgrade and maintenance session.
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    • Profile picture of the author Christopher Airey
      Are those times correct? If so the maintenance shouldn't start for 2 more hours. Regardless the sales are coming in now.
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    • Profile picture of the author askloz
      I would if they gave notice of it, i dont see it anywhere visible on their site or any email stating they were doing maintenance. either way, they're back up now.

      Originally Posted by petevamp View Post

      You need to fully read what they stated about the maintenance.

      We are making a few upgrades to Digital Products Retailer: Affiliate Program & Sell Online - ClickBank beginning Wednesday, November 3, 2010 at 5:00pm PST and concluding at 1:00am PST on Thursday, November 4, 2010. This outage will NOT affect HopLinks, order processing or Instant Notification Service.
      The details are as follows:
      • 5:00pm PST: Website, Master Accounts, Help Center, Blog, Experts Forum, Featured Marketplace, Ad System, Client Analytics and Sandbox will be unavailable.
      • 6:00pm PST: Website and Master Accounts will be online and available. Help Center, Blog, Experts Forum, Featured Marketplace, Ad System, Client Analytics and Sandbox will remain unavailable until 1:00am PST.
      • 12:00am PST: Website and Master Accounts will be offline and unavailable.
      • 1:00am PST: All applications will be online and available.
      Thank you for your understanding and we apologize for any inconvenience.
      Sincerely,
      The ClickBank Team


      Now there is nothing that says you are going to be losing sales over this upgrade and maintenance session.
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  • Profile picture of the author Colin Palfrey
    It's working for me

    Regards,
    Colin Palfrey
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    I write articles and eBooks - PM me for details!
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  • Profile picture of the author Vusal
    You aren't losing any sales.. don't worry.
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    +

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  • Profile picture of the author entrepreneurjay
    Their down right now too should be up and running again fairly shortly though. Maintenance maintenance maintenance

    Got to keep Clickbank top notch which we affiliates love just gotta roll with the punches.
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  • Profile picture of the author :Elective-
    Funny at how it's working for me now
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    • Profile picture of the author Dap
      It's working for me
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  • Profile picture of the author King Shiloh
    Banned
    Thank God the site is not OUT. Do you really know if you are losing sales or not?
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  • Profile picture of the author tycoon828
    Still doesn't work for me.
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  • Profile picture of the author Dan Bainbridge
    Still down for me too, and I nearly had a seizure when I first saw this as its right during my launch But as said above the sales are still coming through and we have had no problems or messages from customers during this time... hopefully be back online soon
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    • This outage will NOT affect HopLinks, order processing or Instant Notification Service.
      So I think your sales should still be tracking fine.
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  • Profile picture of the author hitext2
    Hmmm...stats are back up, but apparently we made zero dollars in the eight hours or so of Clickbank maintenance.

    Normally we would have had at least $500 in sales, plus another $300 or so in rebills in that time. It could have just been a very quiet eight hours...but that would be extremely unusual. Anyone else have any issues with this?
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    • Profile picture of the author BloggerHigh
      Originally Posted by hitext2 View Post

      Hmmm...stats are back up, but apparently we made zero dollars in the eight hours or so of Clickbank maintenance.

      Normally we would have had at least $500 in sales, plus another $300 or so in rebills in that time. It could have just been a very quiet eight hours...but that would be extremely unusual. Anyone else have any issues with this?
      If it's cost you that much, perhaps you should take it up with Clickbank direct...
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    • Profile picture of the author Christopher Airey
      Check ClickBank System Status

      The API system is still not working as well. It's showing yellow for me. The stats will update whenever that comes back online. Why they're doing this mid-week though boggles my mind.
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    • Profile picture of the author hitext2
      Originally Posted by hitext2 View Post

      Hmmm...stats are back up, but apparently we made zero dollars in the eight hours or so of Clickbank maintenance.

      Normally we would have had at least $500 in sales, plus another $300 or so in rebills in that time. It could have just been a very quiet eight hours...but that would be extremely unusual. Anyone else have any issues with this?
      ...ah! Now it looks as though the stats have been updated. Yesterday's total has increased by a few hundred dollars, and today's figures are on target, so it looks like there was just a lag in getting all the stats up to date.

      Hey Clickbank, please don't do that again...I might just have a heart attack
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  • Profile picture of the author ncmedia
    [DELETED]
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    • Profile picture of the author sme
      Originally Posted by ncmedia View Post

      EDIT 2: Just compared my DLG with one of my main accounts to cross check recent sales/members: yep at least 20+ sales missing right now, and no continuity in numbers from the front login screen to my transactions for yesterday (different figures).
      So it's official. I don't think anyone lost any sales. It's just not showing up in the accounts yet. They are still working on it.
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      • Profile picture of the author haze
        These things make me wonder - what are we all going to do if CB is no more? I just about crap myself when it goes down for a while. I finally started to relax but it is still unnerving.

        Or Ezine, for that matter? Tons of people got the boot from there not too long ago. I guess this is what happens when we depend on others. That would be dang good incentive to go for it and build a list and make a product, huh?

        I know - diversify - but....I honestly don't think much can compare to CB, except maybe for CPA's. good ol' uncle sam already has his big toe in the water........

        Just my 2 cents....
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        • Profile picture of the author King Shiloh
          Banned
          Originally Posted by haze View Post

          These things make me wonder - what are we all going to do if CB is no more? I just about crap myself when it goes down for a while. I finally started to relax but it is still unnerving.

          Or Ezine, for that matter? Tons of people got the boot from there not too long ago. I guess this is what happens when we depend on others. That would be dang good incentive to go for it and build a list and make a product, huh?

          I know - diversify - but....I honestly don't think much can compare to CB, except maybe for CPA's. good ol' uncle sam already has his big toe in the water........

          Just my 2 cents....
          I don't worry about those things I can't possibly change. And such things I can't change include change. If they are no more, we will still move on and be fine.

          There's always a place called forward.
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  • Profile picture of the author sme
    same here. zero sales in the last 8 hours where I usually make sales everyday.

    It's good to know it's the same for everyone. It means it's a glitch and they will be fixing it soon.
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    • Profile picture of the author imintern
      Well, it is up and running now but I noticed the Analysis section is not yet accessible - it's returning with an error. May be they are still working on it.

      I don't think I lost any sales because I did follow one my hoplinks a couple of times when the site was down and both the times I was forwarded to the Clickbank order page without any problem. A customer should normally be able to complete the payment process once he or she is on the order page.
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  • Profile picture of the author arie_ds
    Well, I cant still access and login to the interface. Maybe they are still in progress.
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  • Profile picture of the author sme
    okay, I am just curious. Did anyone make any sales in the time clickbank was down?
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    • Profile picture of the author patey88
      Originally Posted by sme View Post

      okay, I am just curious. Did anyone make any sales in the time clickbank was down?
      I'm an affiliate. I saw a sale come through on the google analytics side last night during the outage, and this morning could see it listed under transactions after clickbank came back up. Still can't get into clickbank analytics, though. -- P.
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  • Profile picture of the author ryant21
    One thing for sure,I coud not buy any products during the time.
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  • Profile picture of the author sylviad
    From what I'm reading, it sounds like it's just your account dashboard features that are not working. It has nothing to do with what's going on with sales coming in. They just can't show them in your dashboard yet because it's still under maintenance.

    The first time I saw this maintenance message several years ago I freaked, too, but soon discovered that it had no effect on the actual sales.

    Sylvia
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  • Profile picture of the author guidojongbloed
    Is anyone still having this problem. I still can't get in to my analytics. Has been over 24hrs now. Also can't find an e-mail to contact them
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  • Profile picture of the author ncmedia
    [DELETED]
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    • Profile picture of the author patey88
      Originally Posted by precious007 View Post

      Still doesn't work.

      I guess it's the isp, will just have to wait.

      Al.
      I tried going in via IP address instead of the name clickbank.com, and I get exactly the same results. I'd say that means it's not a local cache issue. Everything is working for me except the analytics page.

      ncmedia: you're saying even the analytics page is working for you?
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  • Profile picture of the author Midas3 Consulting
    Originally Posted by askloz View Post

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    clickbank is down. arrrhhh losing sales
    How does somebody get of your lists Loz?

    No unsubscribe link and no response to a request/reply to be removed.
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