Clickbank vendors: How does recurring product refunds work?

3 replies
If a customer who signed up for a monthly membership wants to cancel their membership in the first month, do they get a refund for their innitial payment? How does that work exactly?
#clickbank #product #recurring #refunds #vendors #work
  • Profile picture of the author E. Brian Rose
    They can choose cancel or refund when they submit their ticket. A cancel just cancels future payments. A refund cancels and refunds.
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    Founder of JVZoo. All around good guy :)

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  • Profile picture of the author oneplusone
    Brian is right about the first month.

    After the first month, Clickbank tend to refund only the last payment I've noticed if someone requests a refund.

    Even though their money back guarantee is for 8 weeks, they don't refund both payments (month 1 and month 2) but only the last one when a refund is requested.

    Maybe they refund both if requested, but the default position appears to be to only refund the last payment on rebills.

    So ensuring members stick for at least 1 month is critical I would have thought.
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    'If you hear a voice within you say "you cannot paint," then by all means paint and that voice will be silenced.' Vincent Van Gogh.
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