How I got my wife's PayPal account shut down. Ya really have to be careful.

You are not the only one George - I got my husbands account closed down last week on Paypal - I put $200 in his account from mine so that he could buy something online - but he then decided not to buy it and just refunded my money back to me. The next day he got an email from Paypal telling him his account had been suspended but when he went online to resolve it there was no options given to him and he has had no reply from an email he sent them. They have said they will hold his $34 (!!!!) for 180 days to ensure that there are "no issues" on the account and that was it - what was worse is that he had been trying his hand at making money online and had been doing quite nicely on Fiverr and now of course that option is closed to him too.

The only thing we can think is that they cancelled his account under the "money laundering" policy but quite honestly who knows - before this I used to think that Paypal only closed or froze large accounts with tens of thousands of dollars in them. We know better now, lol.

Best wishes
Lisa

Guys, usually you can re-verify EVEN IF the account page says "cannot be appealed". Once I started doing volume with my Paypal account they wanted to identify me and because I had just turned 18 and didnt have a credit card yet, they couldn't verify my SSN (they only use credit bureaus to do this) and my account was shut down with the same message about it being permanent.

I called, cried, and pulled out my hair over my $300 they were holding and the complete stop on future business from clients. They said there was NO WAY it could be re-opened and that the chances of them letting me open an account and ever doing business with Paypal again were slim.

Nevertheless, I went out and got a credit card, made a couple payments to make sure I was in the system, then called up (asked directly for a manager and wouldn't take the receptionist's broken English "No" for an answer). When the manager got on the phone, I explained the situation, he said "One second let me take care of that for you."

3 minutes later, no questions asked, I could login to a fully functional Paypal account.

DO NOT EMAIL THEM: Just call them up, ask for a manager, and explain in full detail what happened. Emphasize the fact that you can verify the correct SSN and information they need.

Paypal is tough, but to me they are a necessary evil for business as they just make things so much easier and I wasn't able to find an alternative that offered the same functionality. However, as frustrated as I was, in the end I got through to them and you likely can too.

Best of luck and sorry to hear this happened,

- Brandon

Close your eyes, what a horror show! Lock up your women and children!

Sorry, doesn't really sound like that much of a "horror story" to be honest.

However, I'm interested. Will she get the money back? The old, "6 months and we'll give you your money back" thing?

Also, did she try a phone call? Doesn't help every time but in my experience paypal likes you to call them to sort things out.

Call them as Branlan17 did, I had my account closed when I was 17 too, I used one on my fathers name 'till I turned 18 and then I sent them an email asking for my account, they told me they can't do that even though I send a copy of my ID and proof of address. Then I called them and got my account in just few minutes.
Explain them it is your wife's account and let's hope they will understand.

I don't see any problems once you show them that both are living at the same address and maybe even have same surname?

Ye there's no point sending them emails. My account had limits on and i rang them yesterday. It's unlimited now. Just need to upload my ID and that was it. I send them email 5 days ago about my limit, still no answer. So ring and explain...

Arrhh..thats why lots of people are not comfortable with paypal. But with its popularity (just like Google?) we are left with no choice but to use them.


Andrea

Your right at time's paypal suck's! They offer a largely impersonal service, and its frustrating if you want to pay for an item, and then get a message to put money on your account you have to allow it to take money from your bank account in 7 days, or whatever. In general they will not allow you to put money from your debit or credit card to your account.

However anyone who buys a service from us uses paypal, and we do get the money!

I have read that it is estimated that there is over a billion dollars in the 180 day frozen status at any given time. I wonder what the interest on that comes to?