>>>> Nobody reads testimonials, but they still increase sales? <<<<

16 replies
It's well known fact that testimonials increase conversion rate. Remove them and sales would drop. But looking at my clicktale stats, I see that most visitors don't even stop to read testimonials sections. Weird.
Do you actually read testimonials?
#>>>> #<<<< #increase #reads #sales #testimonials
  • Profile picture of the author mistyone
    I'm hoping people read them because I am currently running a thread where I am asking people to use my service for free in exchange for a testimonial

    If people don't read them I am wasting my time, aren't I? lol
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  • Profile picture of the author Writing Warrior
    I skim over sales pages, and I'll stop at a testimonial only if I recognize the name or picture as a marketer that I really trust.
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  • Profile picture of the author Money on the Side
    I'll read one if it's up front and early on (where I put them), but I don't think anyone reads an entire string of 10 testimonials. BUT...I think people "get" it that if there is a testimonial, the product is good. Without any testimonials (whether they actually read them or not), you lose proof. So, what I'm saying is I think people LOOK at them but that they don't necessarily read them...if that makes any sense at all.
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  • Profile picture of the author onera
    Many people do read testimonials to get some kind of assurance about your products. But lots of people also just skip them and they feel assured when they just see bunch of testimonials.
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  • Profile picture of the author Paul Hancox
    Yes, what Brian said

    Actually, I do skim over them and usually look for things that validate the claims made in the sales letter.

    But I think it's just the reassurance that other people have used the product and had success / got results.

    In short... SOCIAL PROOF.
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    • Profile picture of the author Jared Alberghini
      Originally Posted by Paul Hancox View Post

      Yes, what Brian said

      Actually, I do skim over them and usually look for things that validate the claims made in the sales letter.

      But I think it's just the reassurance that other people have used the product and had success / got results.

      In short... SOCIAL PROOF.
      Yep... What Paul said... SOCIAL PROOF just like the twin theory... where consumers are looking for their twin that is just like them who has found a solution to the problem and gives a good review...

      - Jared
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  • Profile picture of the author Michael Silvester
    Testimonial Blindness is going to be the new Banner Blindness!

    Mark My Words

    Gotta make your Testimonials POP and place them in the
    right places...

    EG: Testimonials about how great the process and customer support was should be on your order page. You get the point

    Take Care,

    Michael SIlvester
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    • Profile picture of the author Uncle Dimitry
      Thanks for your comments people. Very useful info. I didn't even think about this:

      Originally Posted by Michael Silvester View Post

      EG: Testimonials about how great the process and customer support was should be on your order page. You get the point
      and will definately use at there. But will

      Originally Posted by BIG Mike View Post

      CAREFULLY test to determine what will work best for you
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  • Profile picture of the author globalpro
    I will read testimonials and think they are effective if done right. Proper placement and an image of the person always work for me.

    Of course a recognized name always goes a long way.

    Thanks,

    John
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  • Profile picture of the author AlyssaKuy
    I do skim testimonials, and do link checking to see if the sites listed as references are actually live. I don't delve on them, though, as you will still formulate your own opinion about a product. I prefer not to read them as not to influence my purchasing decision. I feel like a sales page without testimonials that can sell me on a product is a heck of a lot better than one that includes them. I actually think that testimonials should be a bit limited because if you have a good product, and you craft your salespage properly, then they won't make much a difference to the reader anyway.
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    • Profile picture of the author David-JP
      Some people definitely read them- I've had a member tell me that they often get questions by other people from their own country about the site.

      Good idea if you are marketing internationally to have testimonials from different countries- although I think ones from the US have the most credibility to me.

      Also hitting people with testimonials from people who are in the same job etc.. as them. If you are targeting plumbers, then testimonials from plumbers.

      David
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  • Profile picture of the author Nicolaas Theron
    Contrary to some posters here I actually attach more weight to a testimonial from an unknown than to a testimonial from some big name marketer (with a few exceptions). Too much JVing and mutual back scratching going on.

    If it's a how to make money product for example, a testimonial from a newbie or an unknown (as long as it includes an actual URL to the person's site etc.) who actually managed to achieve something using that product holds a lot more weight than a testimonial from a guru who is already making a gazillion dollars a month.

    And a final thing, the testimonial has to feel and sound real. I've seen some people in testimonials do the digital equivalent of wetting their pants. For me quiet sincerity beats over the top excitement every time. Something like this will put me right off:

    "X, your ebook is AWESOME!!! WOW!!! I CHOKED on my COFFEE when I saw the stuff you reveal inside!! You should be charging 5 times as much for it!!"

    Sadly that example is actually understating some actual testimonials I've come across. If you choke on your coffee, fall off your seat, your heart skips a beat etc. when reading an ebook, you should perhaps go see a doctor.
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  • Profile picture of the author Jim Pearson
    When selling hard goods testimonials I have found have a much greater value than in the quite smaller world of info Products within the Internet Marketing world.

    But that being said, testimonials within the Im world shows that the marketer has done thier homework in setting up thier website/webstore.

    Personally and from most small business owners that I work with...they would rather see or hear a testimonial from a unknown source than from the latest star.

    I hoped this helped.
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  • Profile picture of the author Philip John
    I'm a testimonial skimmer, but I also skim the main body of copy. If I feel it's a product I may want to purchase I will go back to the start and then read the testimonials (basically as a way to reaffirm my decision to purchase)
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    • Profile picture of the author DavidO
      I've noticed the exact same thing from clicktale analysis... very few people read testimonials. Likewise, my separate testimonial page is one of my least popular.

      I've used testimonials from day one, mostly because it's just "the thing to do". But I would seriously like to see the results of a test without them. I myself have seen plenty of cases where they may do more harm than good.
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    • Profile picture of the author justbill
      As IM'ers we are used to seeing testimonials, especially from the well-known players who put their names to a lot of products.

      However, I market mostly offline and testimonials supported by 'real' buyers are essential to promoting my products and services.

      I only display a testimonial with full permission from the person who sent it and only if I am allowed to give their full name, where they come from and in some cases a contact point so my potential buyers can confirm that they are real.

      My business would fold without them.

      Bill
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