Credit card returns via merchant account

DavidO · 11-20-2008, 03:20 AM

I've just used my merchant account return function for the first time. I usually prefer to send checks for refunds but this time it wasn't practical.

Am I correct in assuming that a return is not the same as a chargeback? I could find no indication that I would be charged for the return nor penalized in any way whereas a chargeback usually results in a high fee plus it doesn't look good on your record.

The return was so easy I'd rather use it than checks in the future, as long as there are no negatives attached.

KirkMcD · 11-20-2008, 10:11 AM

The credit card owner starts a chargeback.
It's completely different then making a return.
Returns and credits are normal.

schabotte · 11-20-2008, 12:04 PM

Returns are fine with your merchant account.

What you do not ever want to do is give a refund by check if the person paid by credit card. They could still turn around and do a chargeback and you will be out two times.

11-20-2008, 03:20 AM	#1
DavidO Senior Warrior Member War Room Member Join Date: Mar 2006 Location: United Kingdom, Spain Posts: 2,031 Thanks: 10 Thanked 101 Times in 58 Posts	Credit card returns via merchant account I've just used my merchant account return function for the first time. I usually prefer to send checks for refunds but this time it wasn't practical. Am I correct in assuming that a return is not the same as a chargeback? I could find no indication that I would be charged for the return nor penalized in any way whereas a chargeback usually results in a high fee plus it doesn't look good on your record. The return was so easy I'd rather use it than checks in the future, as long as there are no negatives attached.

11-20-2008, 10:11 AM	#2
KirkMcD Senior Warrior Member War Room Member Join Date: Apr 2006 Location: , , USA. Posts: 2,433 Thanks: 40 Thanked 155 Times in 148 Posts	Re: Credit card returns via merchant account The credit card owner starts a chargeback. It's completely different then making a return. Returns and credits are normal.

11-20-2008, 12:04 PM	#3
schabotte HyperActive Warrior War Room Member Join Date: Sep 2005 Location: Coral Springs, FL USA Posts: 434 Thanks: 7 Thanked 32 Times in 19 Posts	Re: Credit card returns via merchant account Returns are fine with your merchant account. What you do not ever want to do is give a refund by check if the person paid by credit card. They could still turn around and do a chargeback and you will be out two times.
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