When you work I sleep

Quilst · 11-20-2008, 05:12 PM

And when you sleep I work.

Most of you guys are from US and in order for me to service you I need to stay awake for long hours into the night. I see this because posts start to thrive in the evening and all the best respectable warriors appear on the forum.

What can a guy do?

Tim Dixon · 11-20-2008, 06:06 PM

I hear you Quilst !!

Being in the UK I suffer the same problem.
A lot of my customers are based in the US so I quite often have some very late nights (such as now!)

Tim

Quilst · 11-20-2008, 06:09 PM

Quote:

Originally Posted by Tim Dixon

I hear you Quilst !!

Being in the UK I suffer the same problem.
A lot of my customers are based in the US so I quite often have some very late nights (such as now!)

Tim

Exactly my point. It is 1 PM at Croatia and people are just starting to show up :/

Dixiebelle · 11-21-2008, 03:33 AM

It looks like you both will have to start sleeping during the day, and working at night.

Dixie

Neil Morgan · 11-21-2008, 03:59 AM

In my experience, most customers don't expect you to be available 365 x 24 x 7. After all, they're not available 365 x 24 x 7 for their customers.

In other words, people understand that you're not a robot.

Sure, you can offer more (but maybe not better) service if you never sleep. No-one really expects you to do that.

Be realistic. Be reasonable. Set expectations.

Offer great service when you're working and tell people when they can expect a response when you're not.

You'll find that the vast majority of people respect your choices.

Cheers,

Neil

Thomas Belknap · 11-21-2008, 04:14 AM

Help Desk, email, forum

You can let your customers know that you are in a different time zone and will be answering support issues during particular hours.

I have never had a problem with my international customers.

warriorprocessing · 11-21-2008, 04:22 AM

Make sure you have a full pot of coffee.

Frank Ayres · 11-21-2008, 04:30 AM

I am in UK and once before i went to bed got up 8 hours later, checked my email and someone had bought a product, emailed to say they couldn't download it, mailed again and said if i didn't sort it they would start a Paypal dispute, Started a dispute and escalated it to a claim, all while i was in bed asleep!

Thomas Belknap · 11-21-2008, 04:34 AM

Quote:

Originally Posted by SpudDS

I am in UK and once before i went to bed got up 8 hours later, checked my email and someone had bought a product, emailed to say they couldn't download it, mailed again and said if i didn't sort it they would start a Paypal dispute, Started a dispute and escalated it to a claim, all while i was in bed asleep!

Sometimes it happens a lot faster.

Neil Morgan · 11-21-2008, 04:37 AM

Quote:

I am in UK and once before i went to bed got up 8 hours later, checked my email and someone had bought a product, emailed to say they couldn't download it, mailed again and said if i didn't sort it they would start a Paypal dispute, Started a dispute and escalated it to a claim, all while i was in bed asleep!

Some people just panic, thinking they've been ripped off.

Maybe put a message on your order page explaining how to contact you if they have a problem ordering and when you'll respond.

It's all about setting expectations.

Cheers,

Neil

Greg Cooksley · 11-21-2008, 05:44 AM

Quote:

Originally Posted by Neil Morgan

Some people just panic, thinking they've
been ripped off.

Maybe put a message on your order page explaining how to contact
you if they have a problem ordering and when you'll respond.

It's all about setting expectations.

Cheers,

Neil

Hey Neil,

You hit the nail on the head.....

SET EXPECTATIONS......

People do panic when things aren't explained properly upfront...

When they clearly understand that you will respond in a certain
timeframe the anxiety is removed....

Then when you get back to them earlier than expected, you are
over-delivering....

Regards

Greg

mudmat · 11-21-2008, 05:50 AM

So the Magic Formula is:

Set Expectations And Then Overdeliver!

Hmm.. I never really think of that. I learn something new today.
Thanks guys!

ofir · 11-21-2008, 06:01 AM

Quilst you are right.
But in order to succeed a sacrifice must be taken.

Talltom1 · 11-21-2008, 06:14 AM

You know, I could take a contrarian point of view, and suggest that all of you warriors in Australia, and the UK for example become exalted gurus, and leave us Americans wondering how early we need to get up in order to exchange electrons with you!!!!!

Tim Dixon · 11-21-2008, 06:53 AM

Quote:

Originally Posted by Talltom1

You know, I could take a contrarian point of view, and suggest that all of you warriors in Australia, and the UK for example become exalted gurus, and leave us Americans wondering how early we need to get up in order to exchange electrons with you!!!!!

Yeh! That's what we need to do !!!!

For me it's not so much about the support side of things (I have a support desk etc.) but it's just that a lot of the people I like to communicate with often don't come online to talk to or do business with untill what is quite late in the evening for me.

But it's been that way for years and is way of life for me now, so not too much of a hardship !

Tim

Quilst · 11-21-2008, 08:13 AM

Talking about sleep and work I am ready to work something for the warriors

jedz · 11-21-2008, 08:15 AM

I feel for you man. I'm also working during night time, at the moment I finally made some adjustments and it goes well for me now. I just need to drink coffee and sleep one hour (doing this in my break time) that would bring my energy back and be proactive in my job.

11-20-2008, 05:12 PM	#1
Quilst Upload/download freak Join Date: Mar 2008 Location: Croatia Posts: 474 Thanks: 111 Thanked 16 Times in 14 Posts Contact Info	When you work I sleep And when you sleep I work. Most of you guys are from US and in order for me to service you I need to stay awake for long hours into the night. I see this because posts start to thrive in the evening and all the best respectable warriors appear on the forum. What can a guy do?
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11-20-2008, 06:06 PM	#2
Tim Dixon Just me War Room Member Join Date: Apr 2006 Location: UK Posts: 979 Thanks: 35 Thanked 156 Times in 57 Posts Social Networking	Re: When you work I sleep I hear you Quilst !! Being in the UK I suffer the same problem. A lot of my customers are based in the US so I quite often have some very late nights (such as now!) Tim
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11-21-2008, 03:33 AM	#4
Dixiebelle HyperActive Warrior War Room Member Join Date: Feb 2008 Location: Tennessee Posts: 426 Thanks: 99 Thanked 27 Times in 18 Posts Social Networking	Re: When you work I sleep It looks like you both will have to start sleeping during the day, and working at night. Dixie
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11-21-2008, 03:59 AM	#5
Neil Morgan Senior Warrior Member War Room Member Join Date: Jun 2007 Location: Lanarkshire UK Posts: 2,487 Thanks: 98 Thanked 314 Times in 223 Posts Social Networking	Re: When you work I sleep In my experience, most customers don't expect you to be available 365 x 24 x 7. After all, they're not available 365 x 24 x 7 for their customers. In other words, people understand that you're not a robot. Sure, you can offer more (but maybe not better) service if you never sleep. No-one really expects you to do that. Be realistic. Be reasonable. Set expectations. Offer great service when you're working and tell people when they can expect a response when you're not. You'll find that the vast majority of people respect your choices. Cheers, Neil
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11-21-2008, 04:14 AM	#6
Thomas Belknap Mr. Cueball War Room Member Join Date: Sep 2006 Location: , , . Posts: 4,506 Thanks: 196 Thanked 1,187 Times in 589 Posts	Re: When you work I sleep Help Desk, email, forum You can let your customers know that you are in a different time zone and will be answering support issues during particular hours. I have never had a problem with my international customers.
	Thomas

11-21-2008, 04:22 AM	#7
warriorprocessing Todd Sumrall Join Date: Nov 2008 Posts: 60 Thanks: 0 Thanked 4 Times in 4 Posts	Re: When you work I sleep Make sure you have a full pot of coffee.
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11-21-2008, 04:30 AM	#8
Frank Ayres Formally Known As SpudDS War Room Member Join Date: Nov 2007 Location: London, UK Posts: 3,515 Thanks: 187 Thanked 310 Times in 265 Posts Social Networking Contact Info	Re: When you work I sleep I am in UK and once before i went to bed got up 8 hours later, checked my email and someone had bought a product, emailed to say they couldn't download it, mailed again and said if i didn't sort it they would start a Paypal dispute, Started a dispute and escalated it to a claim, all while i was in bed asleep!
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11-21-2008, 05:50 AM	#12
mudmat Quick Cash Master War Room Member Join Date: Jan 2008 Location: Singapore. Posts: 364 Thanks: 32 Thanked 10 Times in 9 Posts Social Networking	Re: When you work I sleep So the Magic Formula is: Set Expectations And Then Overdeliver! Hmm.. I never really think of that. I learn something new today. Thanks guys!
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11-21-2008, 06:01 AM	#13
ofir Banned Join Date: Sep 2008 Posts: 91 Blog Entries: 1 Thanks: 0 Thanked 5 Times in 5 Posts Contact Info	Re: When you work I sleep Quilst you are right. But in order to succeed a sacrifice must be taken.

11-21-2008, 06:14 AM	#14
Talltom1 HyperActive Warrior War Room Member Join Date: Sep 2008 Location: Detroit, MI Posts: 444 Thanks: 34 Thanked 75 Times in 31 Posts	Re: When you work I sleep You know, I could take a contrarian point of view, and suggest that all of you warriors in Australia, and the UK for example become exalted gurus, and leave us Americans wondering how early we need to get up in order to exchange electrons with you!!!!!
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11-21-2008, 08:13 AM	#16
Quilst Upload/download freak Join Date: Mar 2008 Location: Croatia Posts: 474 Thanks: 111 Thanked 16 Times in 14 Posts Contact Info	Re: When you work I sleep Talking about sleep and work I am ready to work something for the warriors
	http://www.npromote.com

11-21-2008, 08:15 AM	#17
jedz Banned Join Date: Mar 2008 Location: Philippines Posts: 514 Thanks: 6 Thanked 13 Times in 13 Posts Contact Info	Re: When you work I sleep I feel for you man. I'm also working during night time, at the moment I finally made some adjustments and it goes well for me now. I just need to drink coffee and sleep one hour (doing this in my break time) that would bring my energy back and be proactive in my job.