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Sorry To Say This But....YOU SUCK!!

by Jeremy Kelsall
26 replies
Well, actually I'm not sorry, but it sucks that I have too....

Over the past 30 days, I've been having a "customer service"
experience that took me back a little bit. I'm not going to name names becauseof the forum rules, but if that person reads this, I hope they
take something away from it.

I bought a piece of software. Considering what is on the market
for this particular type of software, it would definitely be considered
"high end". Anyway, I downloaded it and installed it, then read the
instruction manual (if you can call it that). I fired it up for the first
time and got an error. So, I uninstalled it and then did a clean install
and got the same error. So, I send a message to the seller, both to
his PM box here as well as the contact email on his website. Guess
what? I didn't hear anything for a week so, I sent another message.
This time I got a reply, but it kind of surprised me.

" I can't be responsible for the errors that your computer gives you"

Really? Ok, well my computer doesn't give me errors for other software
that I run so, I uninstalled again, shut my computer down completely,
and re-installed it yet again. Same thing happens so, I send another
message letting them know that I was getting the same error again
and if I couldn't get it to work properly, I wanted a refund. Then, I
get the following message back....

"Obviously you just wanted software for free, It's people such as
yourself that make it hard for people to earn a living"

Huh? First of all, I have bought more than my share of both information
products and software and I don't think one person can post in this
thread that they have ever refunded me. Maybe I've just been lucky,
but for the most part, I have been happy with the things I have
purchased.

Anyway, I sent him another message letting him know that I thought
he was an asshole and to keep the money. Sorry about the language,
but that is exactly what I said.

I can assure you that I will never make another purchase from this guy
and will make sure to let people on my list know about my experience
as well as people in different situations that I associate with.

When it is added all up, I would guess that his rude customer service
just might cost him a pretty penny in the long run. At least I hope it
does

Jeremy
#butyou
  • Profile picture of the author cesarsan
    I wonder if this seller you mentioned manages to do a living online. If so, what's wrong with the world?
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    • Profile picture of the author Tom B
      Banned
      Jeremy, if this is a window program, pm me the error and maybe I can help. I can't promise anything but we can try.
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      • Profile picture of the author Jeremy Kelsall
        Originally Posted by Thomas Belknap View Post

        Jeremy, if this is a window program, pm me the error and maybe I can help. I can't promise anything but we can try.
        I have it sorted now, thanks to someone else that I was telling about
        my experience.

        I appreciate your offer to help I just wish that the seller would have
        been as willing to lend a hand.
        Signature
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        • Profile picture of the author melanied
          I've had experiences like this before, when you buy a lot of custom software it's bound to happen.

          However, I only had one experience where the seller flat out admitted that the software didn't work like the sales page claimed, yet refused to give me a refund.

          It was only $40, but it still irritates me to think about it to this day. :/
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          *melanie

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  • Profile picture of the author Doug Simons
    Not to good of sutomer service huh Hey what is the 30 days of coaching all about?
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  • Profile picture of the author zeppb
    Sorry to hear about that Jeremy. I remember i spent $50 with one site and couldn't get a refund no replies or anything... Then about 2-3 months later the site disappeared.


    Originally Posted by Doug Simons View Post

    Not to good of sutomer service huh Hey what is the 30 days of coaching all about?
    If your talking about Jeremy's WSO then I recommend you join up with us. It's very informative and I made my first sale while in it.
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    • Profile picture of the author sylviad
      Hi Jeremy,

      Sorry to hear, but glad you got it sorted.

      It sounds like this person is one of those "it's not my fault" types who just refuses to take responsibility. You can be sure that he will not be making many long-term customer relationships with that attitude. But maybe he doesn't care. Doesn't sound like he does.

      Sylvia
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  • Profile picture of the author nicholasb
    Never mess with an internet marketer.

    We can spread the word so fast, about any crap products or shady software developers.

    good internet marketers have a good following of people in the form of lists that can be more than 10,000 people long.

    the shady businesses will eventually wipe them selves out, just look at the economy
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  • Profile picture of the author PRandContent
    Hi Jeremy,

    I'm sorry to hear that this happened to you. Glad to know that you got that sorted out, though.

    I wonder how that person feels now? I agree with Nicholas, word will spread like wildfire. That person may have sold you and a couple others a custom software program but with the way he treats his customers, he probably won't do business long.

    "Obviously you just wanted software for free, It's people such as
    yourself that make it hard for people to earn a living"     --- tsk tsk.
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  • Profile picture of the author John Rowe
    Jeremy, why not write something over in the review section. You can offer the name of the software in that sub-forum. And you're doing nothing wrong when you objectively describe an experience, and offer a review, over there.

    I think that kind of thing would be helpful for other members, and maybe even the sellers.
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    • Profile picture of the author MKyle
      Jeremy - If you do write a review, could you mention the issue and how it was resolved? It may save someone time in the future.


      Originally Posted by John Rowe View Post

      Jeremy, why not write something over in the review section. You can offer the name of the software in that sub-forum. And you're doing nothing wrong when you objectively describe an experience, and offer a review, over there.

      I think that kind of thing would be helpful for other members, and maybe even the sellers.
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    • Profile picture of the author Kiwigal
      Originally Posted by John Rowe View Post

      Jeremy, why not write something over in the review section. You can offer the name of the software in that sub-forum. And you're doing nothing wrong when you objectively describe an experience, and offer a review, over there.

      I think that kind of thing would be helpful for other members, and maybe even the sellers.
      Good idea.
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  • Profile picture of the author Mo Goulet
    You can always post your review at my site and them let them know...

    Most of the reviews there are positive but the is a category called caveat emptor...

    Consumer Feedback Reports
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    Domain Names For Sale. Make an Offer.
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    • Profile picture of the author Jeremy Kelsall
      I never even thought about writing a review. The only thing I worry about is it turning into a 10 page back and fourth type of deal.

      Who knows, maybe the guy was just having a bad day?
      Signature
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      • Profile picture of the author Li Weng
        Originally Posted by Jeremy Kelsall View Post

        I never even thought about writing a review. The only thing I worry about is it turning into a 10 page back and fourth type of deal.

        Who knows, maybe the guy was just having a bad day?

        Still... it's a serious business he's doing here, not a side hobby. He needs to be more professional about and not let his emotions get in the way. Glad to hear it was sorted at the end.
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    • Profile picture of the author psresearch
      Originally Posted by proapc View Post

      You can always post your review at my site and them let them know...

      Most of the reviews there are positive but the is a category called caveat emptor...

      Consumer Feedback Reports
      Why do you have the television station logos at the bottom of your site?

      Were you on some of their shows?
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  • Profile picture of the author Mo Goulet
    I don't get the connection to this post but if it makes you feel better, I've been interviewed by 17 news stations over the last 20 years as well as featured on several front pages of newspapers...

    I will be interviewed by KLAS news (Channel 8) in Las Vegas with feeds to CNN in January for my SmokeScents. Watch for it...
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    • Profile picture of the author Jeremy Kelsall
      proapc,

      That's a pretty cool site you have. Some of the reviews are very interesting.
      Signature
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      • Profile picture of the author Daniel Molano
        Originally Posted by Jeremy Kelsall View Post

        proapc,

        That's a pretty cool site you have. Some of the reviews are very interesting.
        I agree with Jeremy, nice site.

        Back to topic. Jeremy, was the product at least what you payed for now that you have it sorted out?

        If so, then maybe yes, the guy was probably having a bad day.
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        • Profile picture of the author Jeremy Kelsall
          Well, the software works as far as I can tell. However, it was advertised as coming with a step by step instruction manual which turned out to be about 8 paragraphs or so with affiliate links to other products that he also sells.

          So, I'm still not sure exactly how to use it lol but, with the back and forth we had through email and PM I don't think I'll be sending any more messages.

          I'll just chalk it up as one more person that I won't spend my money with

          Originally Posted by Daniel Molano View Post

          I agree with Jeremy, nice site.

          Back to topic. Jeremy, was the product at least what you payed for now that you have it sorted out?

          If so, then maybe yes, the guy was probably having a bad day.
          Signature
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  • Profile picture of the author Johnny Slater
    Jeremy,

    Post about your experience in the review section. As long as you keep your post targeted to the product itself then it will stay there and serve as a public notice to others considering buying that software in the future.

    (We do have a few mods there now to clean the place up so now it's back to being just product reviews like it was intended.)
    Signature

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  • Profile picture of the author Terry Ma
    Hi Jeremy,

    I am glad you have had it sorted out.

    Irresponsible replies like these really bug me!

    Regards,

    Terry
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  • Profile picture of the author jayden.fellze
    It is a very common experience nowadays. Customer Service has become a ridiculous affair. Till the sale is made, they are behind you, highlighting the advantage of the products, but once sold, they just turn their face and claim that you have made a mess of it while it worked for many. Well, any marketer should be first taught the nuances of customer service before taking up sales.
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  • Profile picture of the author Anthony J Namata
    He (the seller), has probably had similar complaints in the past (many of them), and instead of finding out what exactly was going on he assumed the worst ... that "they" (his customers) wanted stuff for free. I think this is a prime example of how BAD customer service can quite easily derail your business. Lest we forget.
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  • Profile picture of the author teamincome
    Unfortunately I can't count the amount of good products etc that have been ruined by poor customer service.

    Personally if I had a customer come to me like you did, i would offer an immediate refund if i couldn't be bothered to fix your problem. It's just manners not to mention good marketing!
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  • Profile picture of the author Allegro
    Originally Posted by Jeremy Kelsall View Post

    I can assure you that I will never make another purchase from this guy
    and will make sure to let people on my list know about my experience
    as well as people in different situations that I associate with.
    The law of the 250 strikes again.
    Signature

    Nothing to see here. Move along, citizen.

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