How a one-time refunder became a loyal customer
Hi guys,
One of my customers recently asked for the Download Page of my product. I checked my records and found he had already asked for a refund for that product.
I was thinking of not giving him the Download Page. (After all, why did he asked for a refund if he still wants to use it?)
But I remembered one motto: "Do more than what is expected of you." So I decided to give it to him anyway. And even thanked him.
That customer seemed impressed with the way I treated him, and now he's buying my other stuffs (without asking for a refund anymore). I guess a little kindness goes a long way.
What do you think? Did I make the right decision? (Based on actual results, I did)
One of my customers recently asked for the Download Page of my product. I checked my records and found he had already asked for a refund for that product.
I was thinking of not giving him the Download Page. (After all, why did he asked for a refund if he still wants to use it?)
But I remembered one motto: "Do more than what is expected of you." So I decided to give it to him anyway. And even thanked him.
That customer seemed impressed with the way I treated him, and now he's buying my other stuffs (without asking for a refund anymore). I guess a little kindness goes a long way.
What do you think? Did I make the right decision? (Based on actual results, I did)
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Lothar Evers -
Thanks
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gibsonfan57 -
Thanks - 1 reply
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jamjar919 -
Thanks
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