You'll Never Admit to Committing This Common Error that Costs You MONEY and Hurts Your Business

30 replies
A couple weeks ago, I came across an offering that was something I wanted for my business--something I needed for my business.

It came at a high cost, and I bookmarked it as I tried to justify spending the money on it.

I would come back to it frequently to look it over, and hover over that "buy" button.

I must have looked over that page a half dozen times. I read the description. I looked at the pictures. I knew this was something I had to have.

But, just before I made the purchase, I happened across one line. One line.

That line had been there all along and I had not seen it all those times I looked at the description.

And that single line saved me a bunch of money.

You see, that one line informed me that, despite what I thought, that offering was completely unsuitable and unusable for my business.

Had I gone ahead with the purchase, I would have been out that money and have had no recourse. The seller had not misrepresented a thing. He had not even tried to conceal that line or make it hard to find. It had been there all along.

But, I wanted, I needed that offer so much that I had apparently overlooked it each and every time I looked at it. Right until the final moment when, by some stroke of luck, I happened to notice it.

My only option would likely have been to try to resell it, and it might not have recouped the costs or, if it did, it may have taken a long time to find the right buyer.

And it was just one line.

One very important, very critical line that made the difference. One bit of information that I needed to make the right decision.

And, that's why it is important to read things thoroughly. Even when people are not in any way trying to mislead you, you could overlook something very important and, in some cases, that can be a very costly mistake.

We have a habit of seeing what we want to see and not necessarily what is really there. Occasionally, we all fall victim to our own mental blinders that prevent us from seeing what is right in front of us. Sometimes, we may even think we are looking at things carefully and are completely unaware that those mental blinders are keeping us from seeing something.

Of course, we can try to blame it on the seller or writer. We can try to pretend it is all their fault, that they should have put the key things we needed to know in bold print or bright red letters or whatnot so that we wouldn't miss it. We can make excuses. "I had to answer the phone." "I was too busy to read the whole thing." "The puppy piddled on my laptop keyboard and I needed to hit the 'BUY' button before the computer shorted out."

But, the thing is that, if the information was there, it was our own fault for missing it.

"But he tricked us by 'hiding' it in a bunch of other text!"

But, the information was still there, so, ultimately, whose fault is it really for not seeing it?

"But he was a big name so I didn't think he'd mislead me!"

But, what if he was wrong? What if he provided you information he thought was correct, but he was wrong? Trust, but verify.

The bottom line is that the one responsible for your comments, for your purchases, for your business is you. Why would you take action on information you've not thoroughly read? If something is important to you or your business, why would you not read it more carefully to make sure you didn't miss an important detail?

Over the past week, we've had a few clever threads on here that have illustrated this point:

2010: The Year Internet Marketing Died

URGENT: Matt Cutts is Rumored to be Talking About a New Google Penalty...

New FTC Rules Take Effect January 1st: Are Your Websites Ready?

Note that in the "2010" post, I clearly stated: "You just can't believe everything you read. (Of course, part of that is that people don't actually read everything they respond to. Just you watch how many people will leave comments on this post arguing that Internet marketing isn't dead when I have essentially just pointed that out.)" Yet, there were people that basically responded to what was expressed in the title and not what was written in the post.

And, in the "FTC" post, I clearly stated: "Of course, you can understand why the FTC is doing this. This post, for example, I largely made up. Yes, there are new rules and regulations, as most people are already aware, but the "guidelines" I've listed here are ones I just fabricated. But, watch the responses to this thread. You will see people that will not have read to this point and will complain about these new things that they have to start doing. If you've read to this point, you might be a little upset (sorry), but you'll soon see the point I am making when you read the replies. People don't read things all the way through; they largely read what they want to see, not necessarily what's there."

Bill, being Bill, was more subtle than I was.

Many people appreciated these threads and appreciated the point that was being made.

Others were upset at being "tricked" and complained we shouldn't make our points on things that are important like that and so on.

But, the larger problem is that many people simply don't read what is put in front of them. And they make excuses as to why they didn't or couldn't.

If something is important to you or your business, you should read it. If you don't have time at the moment, set it aside until you do have time. You're not doing yourself any favors by partially digesting information, especially if you act on information you've only partially understood or read.

People may complain about "trickery" or whatnot, but the sad thing is that this happens every day on things where no trickery is involved. People reply to posts they haven't completely read. And, this can prove to be embarrassing for them. Or, if not embarrassing, it may cost them potential business because other people may see their comments and think the person is a fool.

Likewise, people buy things without fully reading the sales copy. For heaven's sake, if you're spending your hard-earned money, you ought to read the copy thoroughly. Don't buy first and ask questions later! Better to ask a stupid question then to spend money stupidly.

We're all probably going to overlook important things in our lives. To err is human, as they say. But, we owe it to ourselves to reduce those oversights. We owe it to ourselves to spend the time necessary to actually read and comprehend the words in front of us.

So, read. Don't just look at the pretty words. Read them. And don't make excuses for missing important information that was right there in plain sight. Words don't typically hide behind other words, except maybe in 3D pictures.
#admit #business #committing #common #costs #error #hurts #money
  • Profile picture of the author halmo
    Thank you, Dan, for pointing this out. Great mission to try to hammer into people's heads that they should read for their own sake. In addition to the threads you mentioned, there was another one that demonstrates even consciously ignoring important stuff, and not reading it. This is the thread: Do you still read TERMS and CONDITIONS?

    Go figure.
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    • Profile picture of the author Aussie_Al
      Great post - I have done the same thing - reading over a sales letter time and time again and only at the last minute figuring out it didn't have the solution I was looking for

      It proves the point we read things from an "emotional" perspective much more than a "logical" perspective.
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  • Profile picture of the author jasonmorgan
    cliff notes please.
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    • Profile picture of the author Oxbloom
      Originally Posted by jasonmorgan View Post

      cliff notes please.
      I almost wasted a whole lot of money on a product recently. But I was saved at the last moment by one line of copy.

      One single line.

      Can you believe it? One line. That's all that stood between me and disaster, and had I not seen this one little line, chaos would have ensued, and my life would be in ruins.

      I can't state this enough. One...Little...Line...

      Now on to something else, and never mind what the line was.
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      • Profile picture of the author tpw
        Originally Posted by Oxbloom View Post

        I almost wasted a whole lot of money on a product recently. But I was saved at the last moment by one line of copy.

        One single line.

        Can you believe it? One line. That's all that stood between me and disaster, and had I not seen this one little line, chaos would have ensued, and my life would be in ruins.

        I can't state this enough. One...Little...Line...

        Now on to something else, and never mind what the line was.

        There it is!!!!

        Everyone reads Dan's threads looking for the joke....

        And then he rolls this one out with not a single obvious joke...

        Then he waits.... and waits.... for someone to get the joke....

        And you did for all of us....
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      • Profile picture of the author jasonmorgan
        Originally Posted by Oxbloom View Post

        I almost wasted a whole lot of money on a product recently. But I was saved at the last moment by one line of copy.

        One single line.

        Can you believe it? One line. That's all that stood between me and disaster, and had I not seen this one little line, chaos would have ensued, and my life would be in ruins.

        I can't state this enough. One...Little...Line...

        Now on to something else, and never mind what the line was.
        Thanks brother,

        I was expecting another WF rick-roll.
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  • Profile picture of the author ChiTownRoc
    wow, dan, this is a really looooooooooooooong post



    people don't read everything. most are just skimmers, which is why on your fold on your page of your website and the bottom needs to have some calls to action (for example).

    people want to connect and chat but with so many of us juggling a bunch of things at once we often miss the details.

    what a great lesson to slow it down and read all the lines before committing to buying anything.

    i think this is especially true of things that are very low cost as well. count up all the $5, $10, and $20's have gone. a little here, a little there. before you know it all your profit has gone to the fragments.
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  • Profile picture of the author aandersen
    Where are the subheads Dan??? That wasn't skimmer friendly at all!!

    On a serious note, that post was damn good, but the sad part is the ones you're trying to reach are the same ones that won't bother reading it.

    Oh yeah, and that whole "I almost wasted a ton of money on a product that wouldn't have met my needs" thing... we've all been there, especially when starting out. I know when I was in my newbie WSO buying craze phase, I experienced this exact thing too many time to count.

    Anyway, that's all I gotta say. Thanks again.
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    • Profile picture of the author Dan C. Rinnert
      Originally Posted by aandersen View Post

      Where are the subheads Dan??? That wasn't simmer friendly at all!!
      It is too simmer friendly. You just print it out on rice paper and simmer in chicken broth. The important thing is to keep stirring.

      On a serious note, that post was damn good, but the sad part is the ones you're trying to reach are the same ones that won't bother reading it.
      No, but they probably read the other threads.
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      • Profile picture of the author halmo
        Originally Posted by Dan C. Rinnert View Post

        No, but they probably read the other threads.
        Hahahahaha
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      • Profile picture of the author aandersen
        Originally Posted by Dan C. Rinnert View Post

        It is too simmer friendly. You just print it out on rice paper and simmer in chicken broth. The important thing is to keep stirring.

        Oh man stupid typos...

        (fixed my OP)
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  • Profile picture of the author jasonmorgan
    No, but they probably read the other threads.
    No time to read long posts. Too busy changing all of my sites to meet the new FTC regulations you were so kind to point out.
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    • Profile picture of the author Aussie_Al
      Originally Posted by jasonmorgan View Post

      No time to read long posts. Too busy changing all of my sites to meet the new FTC regulations you were so kind to point out.
      HA HA HA
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    • Profile picture of the author Dan C. Rinnert
      Originally Posted by jasonmorgan View Post

      No time to read long posts. Too busy changing all of my sites to meet the new FTC regulations you were so kind to point out.
      While you're at it, make sure you remove all the unique content so you don't get hit by the new Google penalty.
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  • Profile picture of the author jasonmorgan
    While you're at it, make sure you remove all the unique content so you don't get hit by the new Google penalty.
    Without a wise sage like you to guide me through the tangled web of internet marketing, I'd be lost

    Now really.... what was the line !!!
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  • Profile picture of the author Mohammad Afaq
    Dang, wish I could #$*&%^$ write like that.

    Dan C. Rinnert for the president

    EDIT: Dan thanks for this post by the way. I can learn alot from this.

    I too used to just "skim over" the threads and then made my post and then some person came across and told me I was an idiot for not reading the entire thread.
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    • Profile picture of the author Dan C. Rinnert
      Originally Posted by Mohammad Afaq View Post

      Dang, wish I could #$*&%^$ write like that.
      Yet, you turned me down for that coaching offer I had a week or two ago.
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      • Profile picture of the author Sloop John B
        Nice anecdote and lesson but it's not really complemented by your other thread imo. You see, i read that other thread entirely and was irritated, because it was basically a long lie followed by a "just kidding." If you wrote a contract in that style, do you think it would be binding? It's not that people saw something that wasn't there. The falsehood was there paragraph after paragraph. I truly understand the lesson you want to teach, but I think your method played on the familiarity alive in this forum and the respect your readers gave you. You effectively could have made your point (that people see what they want to see) with a completely honest, albeit manipulative, post.

        That said, i agree those who responded proved they had time to read it entirely, but I bet it became increasingly difficult when their hearts started pounding with worry
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  • Profile picture of the author Dennis Gaskill
    Good post, Dan. I'd thank you but I'm out ... again.

    Of course, we know people don't read silly things like Terms of Service. It's easy to tell from all the posts here at the WF that break them.
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  • Profile picture of the author TracyNeedham
    "Likewise, people buy things without fully reading the sales copy. For heaven's sake, if you're spending your hard-earned money, you ought to read the copy thoroughly. Don't buy first and ask questions later! Better to ask a stupid then to spend money stupidly."

    With this one paragraph, you might have actually killed off IM...

    Or at least a lot of IMers who depend on stupid buyers to make a living anyway.
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    • Profile picture of the author Gail_Curran
      I wonder how many people Dan has now trained to read his posts carefully. It's a start, anyway.
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      • Profile picture of the author Alfred Shelver
        EXACTLY, I do not even want to comment on this OP as I do not even know if I understand the meaning yet

        Originally Posted by Gail_Curran View Post

        I wonder how many people Dan has now trained to read his posts carefully. It's a start, anyway.
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  • Profile picture of the author Kay King
    Skimming is fine - I do it a lot. But if you are going to take action, buy something or post in a thread....better to read so you know the facts. Otherwise, you end up looking a bit unconnected (a/k/a silly).

    Then someone points out your off the wall comment - and you get defensive and mad - and then someone else jumps in to defend you even though they've not even skimmed the thread.....and it goes down from there.
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    • Profile picture of the author Alfred Shelver
      Originally Posted by Kay King View Post

      Then someone points out your off the wall comment - and you get defensive and mad - and then someone else jumps in to defend you even though they've not even skimmed the thread.....and it goes down from there.
      I think that is what Dan and Bill classify as Victory.... LOL
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      • Profile picture of the author JohnMcCabe
        Dan, I admit it. You got me.

        I thought I read every freaking word of your post, and I missed the six words that would have told me what I was looking for...

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        • Profile picture of the author halmo
          Dan, are you sure you are not from the movie industry? First you build up tension in (believing) people, then drop the truth on them. Then, when they get used to your style, you come out with something different, like the movie that leaves people guessing because the ending is not obvious. Then the next morning, they still wonder about what the movie really meant. Would you finally settle on a style?

          (You just about got me on this one, but not even close on the other threads.)
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          • Profile picture of the author Dan C. Rinnert
            Originally Posted by halmo View Post

            Dan, are you sure you are not from the movie industry?
            I have thought of getting into screenwriting (as opposed to writing novels) but some screenwriting forums can be harsher than even--gasp--this one!
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            • Profile picture of the author tpw
              Originally Posted by Dan C. Rinnert View Post

              I have thought of getting into screenwriting (as opposed to writing novels) but some screenwriting forums can be harsher than even--gasp--this one!

              LOL

              One of my articles was picked up in a name-brand Writing forum and published, to be followed in the same post with commentary on what I had said, by a guy who was livid about me giving such information in an article...

              His words were scathing, and he was so hot, you could almost literally see his skin melting from his face as he typed...

              He claimed I was some kind of buffoon leading people astray -- as some people say about me here at the WF...

              He said that I was pulling information from thin air, although the information was based on personal conversations with three medium-sized book publishers. LOL

              I registered at the forum, on the premise of "discussing his objections". I posted once, and he came back madder than hell.

              I was going to give him names and numbers for him to verify the information I gave, and I told him so.

              I was able to gather the information and when I returned to the forum to give it to him, I discovered that I was permanently banned from the forum, and ole' boy had his bully pulpit to himself. Of course, he did not waste any time getting back on the pulpit to tell everyone how wrong I really was.

              It was not that the information I shared was bad. It was simply that the information I shared did not conform with his own opinions.

              But, I had the last laugh. Someone linked that thread to my article on my site, where the article has been read by over 40,000 people. And 30 people have cast votes on the article, giving it an average rating of 3.9 of 5, making it the 33rd highest ranked article on my site.
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              • Profile picture of the author Dan C. Rinnert
                Originally Posted by tpw View Post

                I was able to gather the information and when I returned to the forum to give it to him, I discovered that I was permanently banned from the forum, and ole' boy had his bully pulpit to himself. Of course, he did not waste any time getting back on the pulpit to tell everyone how wrong I really was.
                Maybe he's the same guy I knew from a forum years ago. LOL. He was always right about everything and everyone else was wrong. We'd try to give him a fair shake, and he'd just stomp all over it. He had no friends, but it was, of course, because everyone else was so unfair and all that.

                Some people just do it to themselves.

                He's a known name now in some circles I'm in, but, fortunately, he's not a participant in any forums I'm on.

                But, that kind of stuff happens a lot. And some of the worst forums, as I've shared before, are scifi forums. They get more heated than political discussions.

                Not sure where I'd rank the screenwriting forums.

                I think there are industries (and forums) where they just want to keep out the competition. It's not that they are new or believe different things, it is just that they are not part of the group and the group wants to keep it that way.
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