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Gmail woes... any MX records geniuses out there??

by Sissy76
7 replies
Hi guys,

Wasn't sure where to post this thread, so apologies if it's in the wrong place...

I have a paid business gmail account for my domain, but haven't been receiving emails from some clients, who have a basic gmail.com accounts.

I'm not the sharpest tool in the box when it comes to MX records, but I have the priority set to "0", & pretty much only changed things to include gmail's details (apologies for lack of tech-speak).

Has anyone had the same problem & resolved it?

Would love any and all help!

Cheers,
Sissy
#geniuses #gmail #records #woes
  • Profile picture of the author auradev
    Do your emails end up in previous servers mailbox?
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    • Profile picture of the author Sissy76
      Hi Auradev,

      Yes, I've just discovered that they are - just delete the old account on my hosting server?

      Cheers,
      Sissy
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  • Profile picture of the author auradev
    NO NO NO.

    Dont delete your account. This just means that you have an MX record or DNS problem.

    If you made the change in the last 72 hours, then you need to just wait. It takes time to fully transfer over.

    If you made the change more than 3 days ago, you failed somewhere and now must track it down (its a big pain to do this).

    Leave your old host up, you dont want to loose business or piss off clients.
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    • Profile picture of the author Sissy76
      Thanks Auradev!

      I made the MX records changes weeks ago, must admit, I've had email problems since then, so have obviously done something wrong.

      Think I'll just go back through the steps on gmail & see if I can identify the problem, unless you have a magical solution

      Thanks for your help!
      Sissy
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    • Profile picture of the author davezan
      Originally Posted by auradev View Post

      NO NO NO.

      Dont delete your account. This just means that you have an MX record or DNS problem.

      If you made the change in the last 72 hours, then you need to just wait. It takes time to fully transfer over.

      If you made the change more than 3 days ago, you failed somewhere and now must track it down (its a big pain to do this).

      Leave your old host up, you dont want to loose business or piss off clients.
      Assuming the OP is using the correct nameservers that allows him to make the
      MX records, shouldn't the OP delete any other DNS record indicating email? If
      there's like a CNAME or other mail record, that might be "confusing" where the
      email should actually go to.

      Sissy, ask whoever's nameservers you're using for additional help if need be. I
      am sure they can help troubleshoot that also.
      Signature

      David

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  • Profile picture of the author Michael Mayo
    Jeff, I should have called on you a few days a go...lol

    I'm totally bald now so all I can do now is bang my head on the desk.

    Thanks for that link,
    Have a Great Day!
    Michael
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