What Would You Do With This Member?

by 14 comments
I have a member who enrolled 5 months ago under a free 1 week trial.

Payment has been through Paypal for 5 months. No communication from him.

Then Monday I get an email that says he never enrolled after the 1 week trial
and has never been in the membership. He came in under an affiliate, who has
been paid for three months of their membership.

I have no communication from him in the past 5 months save the email on
Monday. I immediately sent an email on Monday with instructions on how to
cancel through the membership or directly through Paypal. After that
cancellation I would talk with him about a refund (he wants all 5 months back).

I've had no response. No cancellation. So I sent another email on Tuesday
to a second email address.

No cancellation, no response. I can delete his account but I did that once
before with a young lady who continued to get charged by Paypal until she
canceled on her end. I don't want that to happen with this gentlemen - he
doesn't appear to be as willing to click a few buttons as the other person

How do I get rid of this guy? I don't want any complaints to Paypal and I
want him to go away.

Any suggestions?
#internet marketing #member
  • Profile picture of the author Lance K
    Tell him you'll send him his 5 months worth of refunds when he forwards you confirmation that he has cancelled (if you're inclined to give him the refunds).
  • Profile picture of the author Sean Donahoe
    If the genetleman has signed up and paid up to this point then you have every right to dispute the claim and usually you would win with Paypal if you can show that he did indeed sign up and had a "terms of use" understanding that he would be billed every month as part of a subscription.

    I would not delete his account until you have communication from them or you could give them warning that as per request, you will terminate their account and refund a pro-rata payment for the current month.

    If there is a genuine fraud going on (someone used his Paypal illegally) then yes, in that case, issue a full refund. However, if they signed up, used their name, email and paid then that senario is unlikley.

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