Banned from Facebook Ads?

by 28 comments
I've never knowingly done anything fraudulent within my Facebook ads account and I've been using it for about 3 months without issues. Yet, out of the blue I received this email today:

Our security systems have detected suspected fraudulent activity on your account and have shut down the payments functionality as a result. For this reason, you will no longer be able to make purchases on Facebook. This decision is final. For security reasons, we cannot provide you with the specific actions that have been deemed abusive. Please review our Statement of Rights and Responsibilities (xxxx://xxx.facebook.com/terms.php) and Payment Terms (xxxx://xxx.facebook.com/terms.php#!/payments_terms/) if you have further questions.

I can no longer use Facebook Ads and the wording they've used in the email suggests to me that no matter what I say/do I'm not getting it back...
I quote "This decision is final".

And it appears I'm not allowed to question them about why it happened...
I quote "For security reasons, we cannot provide you with the specific actions that have been deemed abusive"

Has anyone else experienced something similar? And what can I do about it?

Thanks
#main internet marketing discussion forum #ads #banned #facebook
  • Profile picture of the author Rich Struck
    It doesn't sound like there is anything you can do. I'll never understand why so many big companies take this approach to dealing with their customers. For all they know, a 2 minute phone call could have cleared this all up but instead now they have one less customer. It makes no sense.
  • Profile picture of the author daangertenaar
    I agree with Roaddog, the big guys dominate.
  • Profile picture of the author Mo Goulet
    I don't want to sound condescending but have you checked to see if this has happened?

    Are your payment links disabled?

    Have you searched the help files or even attempted to contact them?

    Did they message you or send you an email?

    I'd look into this a bit deeper.
  • Profile picture of the author KConstantin
    i had this happen to me..and in the end i was able to get my account back. if you cant figure out anything then let me know and i can help you out.
  • Profile picture of the author vok
    You have to remember that the people that work at Facebook are still human. It's highly likely that it's some kind of automated system, that deals with all that kind of thing anyway.

    Mistakes do happen and Facebook may believe that their fraud algorithm is perfect, but untill you contact them you'll never no if it was a human or a machine that disabled your account.
  • Profile picture of the author ryder553
    The same exact think happened to me.
    Does anyone have a solution for this? I'd very much appreciate it!
  • Profile picture of the author SocialMediaOwls
    My reaction would be....

    You mean I can keep my money and use it more wisely on other PPC networks? Cool!
  • Profile picture of the author barligea
    Make new account just for the ads with new ad, new page, and new cc
  • Profile picture of the author barligea
    And yes I agree , FB ads are overpriced compared to Adwords and they seem to convert less. FB clicks are more curiosity clicks
  • Profile picture of the author vok
    Any real business person who cares about their business will be on the phone right away, and getting the issue resolved. They write that email because a lot of people will just roll over and get their tummy tickled and most people won't bother fighting back. They know the serious advertisers will be blowing up their phone lines as soon as anything like that happens.
  • Profile picture of the author sbucciarel
    Originally Posted by MarkJ321 View Post

    I can no longer use Facebook Ads and the wording they've used in the email suggests to me that no matter what I say/do I'm not getting it back...
    I quote "This decision is final".

    And it appears I'm not allowed to question them about why it happened...
    I quote "For security reasons, we cannot provide you with the specific actions that have been deemed abusive"

    Has anyone else experienced something similar? And what can I do about it?

    Thanks
    Nothing you can do ... they said there's nothing you can do. And nothing we can do. So you're done with Facebook Ads.
  • Profile picture of the author michaelhearne
    welcome to the club!

    Chris is right - facebook could fire 80% of their ad buyers and keep 80% of their revenues with way less hassles...

    good luck getting your account back...

    maybe a better option is to spend it somewhere else - like solo ads...
  • Profile picture of the author onegoodman
    I am shocked, I didn't know Facebook would ban anyone specially advertisers. Honestly, I have no experience getting banned on facebook and I am not intending too.

    It is a shame that they follow this stupid method, Advertiser = Seller and seller is always right but apparently not in their world
  • Profile picture of the author tylerjaysen
    Originally Posted by MarkJ321 View Post

    I've never knowingly done anything fraudulent within my Facebook ads account and I've been using it for about 3 months without issues. Yet, out of the blue I received this email today:

    Our security systems have detected suspected fraudulent activity on your account and have shut down the payments functionality as a result. For this reason, you will no longer be able to make purchases on Facebook. This decision is final. For security reasons, we cannot provide you with the specific actions that have been deemed abusive. Please review our Statement of Rights and Responsibilities (xxxx://xxx.facebook.com/terms.php) and Payment Terms (xxxx://xxx.facebook.com/terms.php#!/payments_terms/) if you have further questions.

    I can no longer use Facebook Ads and the wording they've used in the email suggests to me that no matter what I say/do I'm not getting it back...
    I quote "This decision is final".

    And it appears I'm not allowed to question them about why it happened...
    I quote "For security reasons, we cannot provide you with the specific actions that have been deemed abusive"

    Has anyone else experienced something similar? And what can I do about it?

    Thanks


    Ugh dude I was just forwarded your thread today....as I just put up a thread on this very topic.

    Yeah this is so frustrating and as a marketer it would be nice to know exactly what happened to make them send out this message. I got the exact same email sent to me as well when setting up an ad to a FB fan page that was evergreen for sure.

    I emailed them to try and get an answer and they just replied with the same generic message. So I still have no clue why they banned my account.

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