OMG, My Aweber Forms Are Invisible!!!!

by esr
59 replies
Is anyone else having this problem right now?

I have an opt in form on two pages. Luckily, I needed to make a change on one of them, and it's not there!

I checked my html code and went to my Aweber account to re-pasted the codes into the pages, but they're not there!!!

Better check yours.
#aweber #forms #invisible #omg
  • Profile picture of the author Harold Hsu
    Hi guys,

    I know there have been some issues with Aweber recently, and I thought they were fixed by now.

    However, I just checked my sites and all my opt-in fields have disappeared.

    This has left my sites offering a free report but with no way for the visitor to enter their email address to get it. What a let-down it must be for them. It's not exactly the type of customer experience I would want them to have.

    I normally wouldn't have noticed something like this, but my sales have dramatically dropped the past day and I couldn't figure out why - until I went to the sales page and saw a big blank where the opt-in form is supposed to be.

    I really hope Aweber can improve their reliability. This is really getting on my nerves.
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    • Profile picture of the author Pete223
      Mine not there also !!!!

      Thanks for pointing it out...

      Regards, Pete
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      • Profile picture of the author Adeel_Chowdhry
        BLOOMING HECK.

        That are these guys up to.

        I just had a launch yesterday and now my customers can't access the download area because the forms are NOT there. I wouldn't have known if one of them didn't email me..I just wonder how many couldn't get in and think i'm an idiot!

        - I went into Aweber to grab the HTML version of the code and that's not there either.

        Is this some kind of SICK JOKE?

        This has affected ALL MY SITES.

        WAKE UP AWEBER, WAKE UP.
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  • Profile picture of the author J.Knight
    Another reason why you should use the HTML version of the form.

    Check out this thread, which shows you how to use the HTML version without missing out on the stats:

    http://www.warriorforum.com/main-int...get-stats.html

    JK
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    • Profile picture of the author BobbyWalker
      Originally Posted by J.Knight View Post

      Another reason why you should use the HTML version of the form.

      Check out this thread, which shows you how to use the HTML version without missing out on the stats:

      http://www.warriorforum.com/main-int...get-stats.html

      JK
      Can you also hide the redirect URL? This is something you don't want to be able to see by simply clicking on "view source" that's why I use the javascript...

      Plus the javascript can be changed in aweber without touching your .html page.

      Bobby
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      • Profile picture of the author J.Knight
        Originally Posted by BobbyWalker View Post

        http://www.warriorforum.com/main-internet-marketing-discussion-forum/30993-why-you-must-use-awebers-html-code-how-still-get-stats.html

        Can you also hide the redirect URL? This is something you don't want to be able to see by simply clicking on "view source" that's why I use the javascript...

        Plus the javascript can be changed in aweber without touching your .html page.

        Bobby
        As I mention in that thread, the way around this is to use your thank you page to help people confirm their subscription, and then send the 'benefits' via autoresponder email, or a send a link to another page in the email.

        JK
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  • Profile picture of the author BobbyWalker
    Yeh Guys....

    The javascript isn't showing up either on any of our sites!

    Bobby
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    intelligynce.com

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  • Profile picture of the author Pete223
    Just emailed support... maybe all should?

    Regards, Pete
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    • Profile picture of the author Adeel_Chowdhry
      Originally Posted by Pete223 View Post

      Just emailed support... maybe all should?

      Regards, Pete
      Yeah, we all should. It's very serious.



      update: just emailed them. good job you added this url to the email you sent..I forgot to!
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  • Profile picture of the author Pete223
    I also added the link to this thread!

    Regards, Pete
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  • Profile picture of the author globalpro
    Hi,

    That's the downside to the use of the javascript application of the form. If Aweber acts up, it won't show.

    They just aren't doing real well.

    Thanks,

    John
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  • Profile picture of the author Pete223
    looked all over for a maintenance or outage message and didn't
    find anything...
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    • Profile picture of the author Adeel_Chowdhry
      OH MY GOSH...

      I tried to backup all my leads and data...and when the download was ready...I went to click on the download the zip link and it keeps on looping...saying please log in first!!!...I AM LOGGED IN ALREADY!

      Everyone go and try backing up their data NOW - ASAP.
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      • Profile picture of the author Pete223
        Originally Posted by Adeel_Chowdhry View Post

        OH MY GOSH...

        I tried to backup all my leads and data...and when the download was ready...I went to click on the download the zip link and it keeps on looping...saying please log in first!!!...I AM LOGGED IN ALREADY!

        Everyone go and try backing up their data NOW - ASAP.
        Couldn't do it it either! endless loop !

        But I got a confirmation message sent from support... much help that is !

        Pete
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  • Profile picture of the author alvinhuang
    Yups...the javascript versions aren't showing. Only the html ones. And you can't grab the html version of the forms now cos they're all blank.

    Guess in future should always keep the html code tucked away somewhere when aweber has an outrage

    Alvin Huang
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    • Profile picture of the author Adeel_Chowdhry
      Originally Posted by alvinhuang View Post

      Yups...the javascript versions aren't showing. Only the html ones. And you can't grab the html version of the forms now cos they're all blank.

      Guess in future should always keep the html code tucked away somewhere when aweber has an outrage

      Alvin Huang
      Right.

      But using the HTML versions as Bobby pointed out...reveals the re-direct links.

      ....and manually updating 50+ squeeze pages is not going to be FUN AT ALL.

      What a big joke Aweber is. Hello Getresponse?
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  • Profile picture of the author Fabian Tan
    Not that this is related..but been having problems with Adwords billing too.

    Personally I think companies like Aweber and Adwords should have 24-hour customer support, just like banks. A lot of money is at stake.

    Fabian
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  • Profile picture of the author Harold Hsu
    Thanks for the reminder Adeel, I'll make a backup asap.
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  • Profile picture of the author NewbiesDiary
    OMG!!!

    Don't they know I just committed myself to making $10k in 7 Days!!!

    They're seriously messing with my head right now - ARRRRGGGGGHHHHH!

    The html version on my site isn't working either!

    I've already sent a message to support & got an automated bla bla bla back - off course online help is offline - did I say ARRRRGGGGGHHHHH!
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  • Profile picture of the author Jason Pereira
    I thought it was just me, seems like everyone's having the problem. Fing annoying, the opt in page was getting 200 - 300 optins daily and now it's gone.

    Just emailed support... argh!
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  • Profile picture of the author Jesus Perez
    FYI and unrelated to the outage...

    Aweber Javascript forms are BLOCKED by the Firefox Adblock Plus plugin.

    Before you dismiss my comment, Adblock Plus has 29,658,715 total downloads so far and gets an average of 312,897 weekly downloads.
    Signature

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    • Profile picture of the author NewbiesDiary
      Originally Posted by BlueSquares View Post

      FYI and unrelated to the outage...

      Aweber Javascript forms are BLOCKED by the Firefox Adblock Plus plugin.

      Before you dismiss my comment, Adblock Plus has 29,658,715 total downloads so far and gets an average of 312,897 weekly downloads.
      what is Adblock & how do I check if I've got it?? My IE is a piece of crap & doesnt work on my laptop - or am I totally mis-understanding??
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    • Profile picture of the author Pete223
      Originally Posted by BlueSquares View Post

      FYI and unrelated to the outage...

      Aweber Javascript forms are BLOCKED by the Firefox Adblock Plus plugin.

      Before you dismiss my comment, Adblock Plus has 29,658,715 total downloads so far and gets an average of 312,897 weekly downloads.
      I didn't DL Adblock Plus and still can't view them...

      Any thoughts?

      Regards, Pete
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  • Profile picture of the author NewbiesDiary
    lucky I backed up aweber 3 days ago - for the first time in 2 years - hahaha
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  • Profile picture of the author NewbiesDiary
    somewhere on here someone was talking about JVListpro - I wonder if that's working - anyone know or remember who owns that one??

    Bugger it - I'll go searching for that info myself, I'll be back.

    Let me know if you find it first!
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  • Profile picture of the author NewbiesDiary
    Mike Mertz - anyone know Mike Mertz??

    Can we find out if his AR is working - its a private label of aweber, it'd be nice to know if its all of aweber including the private label ones or just the aweber itself.

    As desperation slowly sinks in...................
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    • Profile picture of the author Adeel_Chowdhry
      Originally Posted by NewbiesDiary View Post

      Mike Mertz - anyone know Mike Mertz??

      Can we find out if his AR is working - its a private label of aweber, it'd be nice to know if its all of aweber including the private label ones or just the aweber itself.

      As desperation slowly sinks in...................
      Private Label would be affected too...since it's the same behind the scenes operation.
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    • Profile picture of the author Pete223
      OK, I know how to fix this... I'll go to bed and everything is going to be alright
      when I wake up !!! I hope

      Good luck all, hopefully we can talk about something different in the morning!

      Regards, Pete
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      • Profile picture of the author Pete223
        Originally Posted by Pete223 View Post

        OK, I know how to fix this... I'll go to bed and everything is going to be alright
        when I wake up !!! I hope

        Good luck all, hopefully we can talk about something different in the morning!

        Regards, Pete
        Guess my couple hours sleep didn't fix d*ck!!!

        And still no response from support...

        Pete
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  • Profile picture of the author Ruth Hendrickson
    Earlier today I was trying to create a new web form, and it didn't show up on my website. After trying several times, I decided it was a problem with Aweber and sent them an email.

    Lately I've had other issues with Aweber. When I email them about a problem they respond timely, but they never take responsibility for it and always come back saying the problem is on MY end. Very annoying.
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  • Profile picture of the author esr
    I emailed support but never got any type of answer.

    You know, I just signed up with them last week and it took three days, and my contacting them via live support to get my username and password.

    What other a/r providers can anyone recommend?
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    • Profile picture of the author @vegboy
      Originally Posted by esr View Post

      I emailed support but never got any type of answer.

      You know, I just signed up with them last week and it took three days, and my contacting them via live support to get my username and password.

      What other a/r providers can anyone recommend?
      Hello ESR,

      I know it seems like a bad omen since you're new to Aweber and having problems already, but generally Aweber is very reliable. It'll be hard to find an a/r service as robust & responsive as Aweber, especially at their price.

      I am also affected by the current Javascript form outage. These kinds of things happen from time to time to every service provider. Aweber will get it resolved. I will continue using them.

      Chuck
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  • Profile picture of the author UncleHQ
    Hi,

    Yep, another voice of anguish - both regular html and Javascript are down on my sites too.

    Brian
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  • Profile picture of the author NewbiesDiary
    Did you know that aweber is on twitter - their last post is ...

    Our Customer Solutions team will be off Thursday for Thanksgiving. We'll be back in Friday morning Thanksgiving Support Hours - Inbox Ideas: Email Marketing Tips by AWeber Happy Thanksgiving!
    What day/time is it there - I'm guessing its Sunday night now???? That should mean that we'll be back up & running in the morning - I hope!

    Ah well - onward & upward
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  • Profile picture of the author dsmpublishing
    has anyone had a reply yet from aweber as im also in the same boat
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  • Profile picture of the author JohnDaniel
    Yeah, i just purchased a wso, and the signup form doesn't show on the thankyou page.
    I checked in chrome, same thing. hmm...
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  • Profile picture of the author dsmpublishing
    just wondering everyone has this happened to anyone before as ive used it for years and never noticed a problem ever. if it is a regular thing id rather know and change to a decent provider.
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  • Profile picture of the author lakshaybehl
    Strangely, my form is visible...

    Am I being ridiculous?
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  • Profile picture of the author James Schramko
    I use the HTML version on all my sites for forms and re-direct to an instruction page.

    The light box script is the only Javascript I use with Aweber and it is good as a second method of catching emails.
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  • Profile picture of the author jamesburchill
    Glad to see I'm not going crazy. My javascript forms are not showing up on most of my sites - I say most because if I use Safari then it seems that some of the optin forms appear. I've tried getting the HTML and/or the javascript version from Aweber and the code is simply not showing. Guess the big A is having issues.

    Yes it is incredibly annoying, however they've got a pretty stellar track record to date so I guess this is par for the course. It does suck though. I have filed a support ticket with them too.

    By the way, the thread about adblocker does not relate to me since I've not installed it on my browsers, nor have I changed anything lately - therefore this is some kind of Aweber glitch from what I can see.

    I suppose patience is the order of the day. Speaking of which...

    ~ J
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    James Burchill ~ Bestselling Author & Coursepreneur
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    • Profile picture of the author Derek_The_Nomad
      I had the same problem last night, but everything is working as of this morning.

      I'm starting to get extremely frustrated with Aweber...
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  • Profile picture of the author Davan
    Might it be an industry-wide thingy? A colleague was implementing a new e-mail capture form with Getresponse last week and had these same issuers. Frustrated, he canceled the account and implemented Aweber. Me thinks a big test is to launch today. I'll give him a heads up. Thanks everyone.
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  • Profile picture of the author jacstone193
    Yes it had a big blip over the weekend and they are on to it after all the phone calls !
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    Jack Stone - Who strongly believes that helping others is the best way to help yourself !
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  • Profile picture of the author NewbiesDiary
    ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK ITS BACK
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  • Profile picture of the author Jason Pereira
    Thanks for letting us know - this thread was the first place checked for updates.

    Time to get those optins flowing again.
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  • Profile picture of the author Harry Spencer
    I noticed that the one on my blog was missing early today but the one on my resell profits page was fine. They both seem to be back to normal now.

    Hope this isn't going to last much longer. Harry
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  • Profile picture of the author Derek S
    yeah the best part is you guys are paying a premium for their services LOL... every passing week I see more and more of a reason to sign up with Get Response

    cheers.
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