Anyone else having problems with your PDF's,DLguard & FireFox??

Ilya Feynberg · 08-14-2008, 02:51 PM

After getting rather close to tossing my laptop out the window time and time again, I don't think that I'm getting any closer to a solution so I'm reaching out to my fellow warriors to see if they are having the same or similar issues with DLguard and their PDF's.

Here's the problem:

When you go to my download area ( I have 2 main products and 18 bonuses) and try just opening the file by clicking the download link, or saving it by right clicking save as it works just fine and loads or saves as the proper pdf....IF you are using Internet Explorer and Safari.

The problem comes in when using firefox. If you use firefox, it opens as an unknown file at which point you have to browse and select pdf. If you download it than it downloads as a zip file and than when trying to open the zip file are promoted with an error.

I'm using firefox 3 by the way, and I've already checked with a couple of people and they are having the same problem downloading my files too.

I'm wondering if firefox 3 and Dlguard are not compatible?? I don't know...anyone else have this problem before with dlguard, their files and firefox?

Any ideas on a fix??

Anyone!! I'm going nuts here!!! LOL

P.S. Sam and already have an open ticket through his support line but so far we can't seem to find a fix for this.

Oskars · 08-14-2008, 03:37 PM

Is this problem with a direct download (.e.g., /folder/book.pdf) or redirect (e.g., something.php?redirect=1234&somethingelse=etc)?

Ilya Feynberg · 08-14-2008, 04:26 PM

It's a direct download issue. When someone pays through clickbank and then are taken to the download and click the "download" button thats where all the problems come in.

Are you familiar with how Dlguard works?

Thanks for the response!

zlatan24 · 09-02-2008, 01:42 AM

I heard about not bad application-Fix zip file, recovers information from damaged zip files and minimizes data loss during the zip recovery process, allows the program to minimize data loss during zip recovery, therefore the user sees as much as possible about the files being recovered, repair self-extracting (SFX) files.

samstephens · 09-02-2008, 03:03 AM

This issue was actually resolved a few weeks back, but basically this is just the way Firefox works - it doesn't take the filename from the headers sent from your server, it takes the filename from the actual download link when you do a "right-click-and-save".

With Firefox, you just need to left click on the download link.

If you're selling a PDF (or MP3, or something else that is being forced to open in you browser window in Internet Explorer), then in DLGuard go to the Options menu and select Configuration.

On the Config screen tick the box labelled "Force IE to download as attachment", and save your config.

This will mean that when people using IE left click on your downoad link in DLGuard, DLGuard will force the file to be downloaded rather than opened up in your browser window.

cheers
Sam

08-14-2008, 02:51 PM	#1
Ilya Feynberg I'm slightly deranged War Room Member Join Date: Dec 2007 Location: Where it's all bigger ;) Posts: 822 Thanks: 18 Thanked 25 Times in 21 Posts	Anyone else having problems with your PDF's,DLguard & FireFox?? After getting rather close to tossing my laptop out the window time and time again, I don't think that I'm getting any closer to a solution so I'm reaching out to my fellow warriors to see if they are having the same or similar issues with DLguard and their PDF's. Here's the problem: When you go to my download area ( I have 2 main products and 18 bonuses) and try just opening the file by clicking the download link, or saving it by right clicking save as it works just fine and loads or saves as the proper pdf....IF you are using Internet Explorer and Safari. The problem comes in when using firefox. If you use firefox, it opens as an unknown file at which point you have to browse and select pdf. If you download it than it downloads as a zip file and than when trying to open the zip file are promoted with an error. I'm using firefox 3 by the way, and I've already checked with a couple of people and they are having the same problem downloading my files too. I'm wondering if firefox 3 and Dlguard are not compatible?? I don't know...anyone else have this problem before with dlguard, their files and firefox? Any ideas on a fix?? Anyone!! I'm going nuts here!!! LOL P.S. Sam and already have an open ticket through his support line but so far we can't seem to find a fix for this.

08-14-2008, 03:37 PM	#2
Oskars Advanced Warrior Join Date: Oct 2002 Location: , , . Posts: 975 Thanks: 1 Thanked 0 Times in 0 Posts	Is this problem with a direct download (.e.g., /folder/book.pdf) or redirect (e.g., something.php?redirect=1234&somethingelse=etc)?
	15 dedicated IP addresses and 2 domain names for less than $8.

09-02-2008, 01:42 AM	#4
zlatan24 Warrior Member Join Date: Sep 2008 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Anyone else having problems with your PDF's,DLguard & FireFox?? I heard about not bad application-Fix zip file, recovers information from damaged zip files and minimizes data loss during the zip recovery process, allows the program to minimize data loss during zip recovery, therefore the user sees as much as possible about the files being recovered, repair self-extracting (SFX) files.

09-02-2008, 03:03 AM	#5
samstephens DLGuard.com War Room Member Join Date: Nov 2004 Location: Central Coast, Australia Posts: 6,199 Thanks: 67 Thanked 257 Times in 117 Posts Social Networking	Re: Anyone else having problems with your PDF's,DLguard & FireFox?? This issue was actually resolved a few weeks back, but basically this is just the way Firefox works - it doesn't take the filename from the headers sent from your server, it takes the filename from the actual download link when you do a "right-click-and-save". With Firefox, you just need to left click on the download link. If you're selling a PDF (or MP3, or something else that is being forced to open in you browser window in Internet Explorer), then in DLGuard go to the Options menu and select Configuration. On the Config screen tick the box labelled "Force IE to download as attachment", and save your config. This will mean that when people using IE left click on your downoad link in DLGuard, DLGuard will force the file to be downloaded rather than opened up in your browser window. cheers Sam
	DLGuard v4.6 Now Released! Full integration with Amazon S3 for authenticated large file and high bandwidth downloads. www.dlguard.com Where size doesn't matter!

08-14-2008, 04:26 PM	#3
Ilya Feynberg I'm slightly deranged War Room Member Join Date: Dec 2007 Location: Where it's all bigger ;) Posts: 822 Thanks: 18 Thanked 25 Times in 21 Posts	It's a direct download issue. When someone pays through clickbank and then are taken to the download and click the "download" button thats where all the problems come in. Are you familiar with how Dlguard works? Thanks for the response!