kunaki vs. CD-Fulfillment

Drew,

I went through the process of getting prices and actual product samples for Kunaki, Cd-Fulfillment, and Vervante.com about a year ago.

1. For quality I preferred Vervante and Kunaki. The quality of the printed inserts and the actual face of the discs was not up to scratch on the ones I received from Cd-fulfillment. They blamed it on the printer running out of color but it wasn't just the colors. The actual material used for the printed sleeve was like cardboard and had perforations down one side. Not the most professional looking product for me.

2. Kunaki does NOT allow you to add anything else with your orders. The advantage of Vervante.com is they allow you to also include printed materials with your package if need be. You can include a printed letter for only 5 cents per page. If you are sending out a CD or DVD to your customer then you are wasting a big opportunity if you don't also include an upsell or special offer letter to make some more sales.

3. The disadvantage of Kunaki is they do NOT provide any customer service whatsoever - there is no one you can talk to about your orders. This didn't sit well with me. With Vervante you can contact them and you will always get a response from a real human being. This is something that is very important to me and was a big factor in why I ended up choosing Vervante.

4. Vervante offer net 30 billing. This means they only bill you once every 30 days. So unlike with Kunaki and CD-fulfillment, you do NOT have to pay for the products straight up, before they are shipped. You can ship products to your customers and pay for them up to 30 days later. This makes doing business a lot easier. A lot of times you won't get your hands on the money from your customer instantly - it depends on the payment processor you use. With net 30 billing this doesn't matter. You can send out product and you only have to pay for them after you have already received all the money from your customers.

All in all I ended up choosing Vervante. Their prices are reasonable, the quality of product is great, you can add extra things to your orders (letters, books, etc), and they have real human beings you can talk to. They also take care of any returns or damaged goods so you don't have to. Every package you send out has a packing slip in it with a phone number and email address customers can contact if on the off chance they received a damaged or incorrect product. Vervante will then ship a replacement product straight out (free of charge) and you don't have to do a thing.

I don't want to list all the prices of the different services I researched as this was a while ago and some have probably changed. If you are interested in finding out more about Vervante and getting some price quotes and a sample sent out to you, send me a PM and I'll give you the email address of the lady who looks after me.

Awesome WillR! I"ll check them out and see what I can find!

Thanks Will for clarifying the same type of questions I had as Coyotex. Kunaki's customer service is email only I believe and definitely not by telephone, their website explicitly says this.

I just received an email from Vervente staff and I liked their response. My question I had for them were what shopping cart their customers used. They said 90% of people use 1shoppingcart.

I am leaning towards Nanacast shopping cart though. I am wondering what everyone else is using with these two services.

I'm using Vervante for my business and they are great. A bit pricier than Kunaki but they are real humans that you can email back and forth. A1 service.

So far, CD-fulfillment is doing really well for me. I integrated with PayPal and I don't have to touch a thing. There response to my questions (and a lot of them were stupid questions!) has been outstanding.

The only complaint I have so far is that I haven't done enough business to make the actually work hard for me! LOL!

Kunaki is great if you need to get DVD's or CD's out but if you need a course you need a fulfillment company like Virtual Media (the one I use) or disk.com is another popular one?

At Vervante, do you have to create an account with your credit card before you can find out their prices? I cant seem to find on their website what they charge for their services

Round of applause to WillR for this sterling info!

I have bought at least one high-end information product in the real estate niche that was produced and shipped by Vervante, and I must say that the quality of the overall package was pretty impressive, and this bears out what has been stated on this thread.

I've used both Kunaki and CD-Fulfillment and both were good but... to ship one CD international with CD-Fulfillment was going to cost me $15-20. My customers are worldwide so that doesn't suit me.

When the audio CD first came on the market, the designers set up a standard of 44.1 Khz at a 16 bit bit-depth, and 74 minutes.

This 74 minutes is the standard. Then Tayio Yuden invented the writable CD onto which you could record 80 minutes of audio, but some audio CD players cannot play 80 min CDs. The CD in automobile I had two automobiles ago had a difficult time with 80 min CDs.

An audio CD format that goes past 80 min doesn't exist. That said, there is a higher standard of 96 khz at 24bit bit depth used in recording studios, and I believe that is what is used on Blue-ray discs. They can go longer, (as will DVDs), but can't be played in a standard CD player.

Some automobiles can play mp3 files. My current on can. For those a data disc works. Mine even plays DVDs in DVD format or DVDs with mp3 files on them, but most automobile player can't play DVDs unless there is a television in the backseat area for passengers.

:-Don

I really appreciate the information on this post. I am going into the info product market and this has been very helpful... thanks a lot