Problem with Comment Kahuna Unlock Code

3 replies
Hi,

I just downloaded Comment Kahuna. I got a thank you e-mail to the e-mail address I gave them. After it's downloaded they ask me to register it, where I have to put in the e-mail address I used previously.

That's exactly what I'm doing and I keep getting the message that, "there are no available licenses associated with the email address...."

What am I doing wrong? I've tried downloading it with two different e-mail addresses and I still keep getting this message.

Thanks for your help.

-Sara
#code #comment #kahuna #problem #unlock
  • Profile picture of the author Myles Sinclair
    Just raise a ticket at their support desk Kahunaware - Powered By Kayako eSupport

    They will be in a better position to advise you.
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  • Profile picture of the author LadySara
    Thanks Myles,

    The problem is that I can only log in to the helpdesk with a registered e-mail address, and I can't register my e-mail address.

    I have no idea why. Your help is appreciated.

    Thanks
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    • Profile picture of the author pjCheviot
      Banned
      Originally Posted by LadySara View Post

      Thanks Myles,

      The problem is that I can only log in to the helpdesk with a registered e-mail address, and I can't register my e-mail address.

      I have no idea why. Your help is appreciated.

      Thanks
      You do not have to have a "registered" email to log a Support Ticket on that link.
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