Is Clickbank taking actions on serial refunders?

by 60 comments
I am asking because I see no CB policy against serial refunders. Is there any case that a serial refunder has been blocked or his paypal gets blacklisted?
#internet marketing #actions #clickbank #refunders #serial #taking
  • Profile picture of the author rickdearr
    In a word: Yes

    Serial refunding is a form of fraud. ClickBank insiders told me at clickbanmastersusa that they aggressively go after fraud.

    I don't think they can do anything to the paypal account, but paypal has it's own dangers if you run any meaningful volume.
    • Profile picture of the author wtatlas
      Clickbank simply stops a person who requests too many refunds from purchasing. I don't know how they identify the person - whether it's by credit card details, address or some other factor/s.

      In some cases it might be thought of as fraud but my experience of the quality of many Clickbank products is that it is little wonder that there are so many refund requests.
  • Profile picture of the author uwantmedia
    You can notify them of anyone doing this and they will happily investigate.
  • Profile picture of the author Adie
    To identify a serial refunder I think is easy for them, especially if that person uses the same paypal or credit card in most of his transactions. I spoken to someone here before saying he requested around 5 to 10 refund almost every day... shocking revelation! I stopped discussing with him then....
  • Profile picture of the author Floyd Fisher
    Originally Posted by Adie View Post

    I am asking because I see no CB policy against serial refunders. Is there any case that a serial refunder has been blocked or his paypal gets blacklisted?
    I'm sure they do, but if you use DL Guard, you can always take action yourself.
    • Profile picture of the author Adie
      Originally Posted by Floyd Fisher View Post

      I'm sure they do, but if you use DL Guard, you can always take action yourself.
      Hmmm, can you explain a little bit? I am not using DL guard and my product is PDF with a short video. It is not controlled by some activation code or something.... thanks
    • Profile picture of the author Dexx
      Originally Posted by Floyd Fisher View Post

      I'm sure they do, but if you use DL Guard, you can always take action yourself.
      What do you mean you can take action yourself?

      I don't remember seeing a ban function in DL guard...not to mention that DL Guard kicks in AFTER payment is received? How could it prevent a purchase?

      ~Dexx
  • Profile picture of the author GeorgR.
    I was so ****ed a couple of days ago, someone made me $150 commission on Seolinkvine. Refunded two days later.

    Of course, there is no way on earth to evaluate a blog network in 2 days and come to a conclusion its not worth the money.
    • Profile picture of the author J Bold
      Originally Posted by GeorgR. View Post

      I was so ****ed a couple of days ago, someone made me $150 commission on Seolinkvine. Refunded two days later.

      Of course, there is no way on earth to evaluate a blog network in 2 days and come to a conclusion its not worth the money.
      Ever heard of buyer's remorse?
  • Profile picture of the author Dexx
    lol well I'll be damned, I logged into my old installation of DLG and there it is!

    I wonder how it works tho? Technically payment would still go through paypal -- they just get denied access to the download? (and then you'd just have to refund their payment?)

    ~Dexx
    • Profile picture of the author Dave Rodman
      Originally Posted by notrichyet View Post

      I couldn't agree more. I think 80% of the products they are offer are pure crap. I'm diabetic, so when I saw an ebook they offer that claims they can cure diabetes, it left a real bad taste in my mouth. It doesn't seem there's any sort of screening process for the products submitted to Clickbank.
      Of course some buyers do seem to be unbelievably gullible....

      Just my two cents..

      Mary
      I don't think buyers are gullible, clickbank buyers anyways. I think they know they can request a refund if the product sucks, so they purchase it and give it a shot.

      If these sellers were selling the product on their own site, without clickbank guarantees, they wouldn't have nearly as many sales. Clickbank's easy return policy helps them....unless their product is total garbage.


      Originally Posted by GeorgR. View Post

      I was so ****ed a couple of days ago, someone made me $150 commission on Seolinkvine. Refunded two days later.

      Of course, there is no way on earth to evaluate a blog network in 2 days and come to a conclusion its not worth the money.
      Dude, are you kidding me??????

      That's not getting ripped off. Someone tried a link network, didn't like the looks of it, and asked for a refund. Immediately after they asked for the refund, they were banned from the network.

      Just because you lost a commission, it doesn't mean the buyer is ripping anyone off. There was a guarantee and they exercised it. End of story.
  • Profile picture of the author offlinemarketer
    How can serial refunding me a form of fraud?

    Has it occured to you that maybe the sales pages are so full of hype and ouright lies that when the buyer gets his or her product they're extremely disappointed and request a refund?

    And then they buy the next product hoping it will be better..and so on?

    The seller is the one commiting fraud, not the one refunding.
    • Profile picture of the author CTonline09
      Originally Posted by offlinemarketer View Post

      How can serial refunding me a form of fraud?

      Has it occured to you that maybe the sales pages are so full of hype and ouright lies that when the buyer gets his or her product they're extremely disappointed and request a refund?

      And then they buy the next product hoping it will be better..and so on?

      The seller is the one commiting fraud, not the one refunding.
      I have to agree with this there are so many garbage over the top hyped up products on clickbank that have fraud written all over them, so you have to wonder how the hell some of these products even get approved.

      Then again you pay $37 for a system that guarantees riches and expect to do no work, that just sounds like a gullable buyer to me.
    • Profile picture of the author paulie888
      Originally Posted by offlinemarketer View Post

      How can serial refunding me a form of fraud?

      Has it occured to you that maybe the sales pages are so full of hype and ouright lies that when the buyer gets his or her product they're extremely disappointed and request a refund?

      And then they buy the next product hoping it will be better..and so on?

      The seller is the one commiting fraud, not the one refunding.
      This is probably one of the main reasons why Clickbank maintains such a generous refund policy. While such a refund policy may result in more refunds, it is also typically balanced out by many more buyers who would not have bought had it not been for Clickbank's liberal refund policy.
  • Profile picture of the author WillR
    Their policy regarding serial refunders is actually very clearly outlined on their site:

    6. What about customers who try to abuse the return policy?
    Customers requesting serial or repeated returns will be blocked from making further purchases
  • Profile picture of the author Chris Worner
    From memory, I have purchased 3 products(Maybe 4) over the last couple of years and refunded every single one of them. Does that make me a serial refunder?

    Chris
    • Profile picture of the author seoman76
      Originally Posted by Chris Worner View Post

      From memory, I have purchased 3 products(Maybe 4) over the last couple of years and refunded every single one of them. Does that make me a serial refunder?

      Chris
      No it makes you someone who wants value for his money and clickbank is obviously not offering value with there crappy products. I requested a refund myself as well for a product I thought might be okay but obviously it was not.

      Purchasing 3-4 products and refunding each of them does make you a little naief though I am 99% sure I won't order a clickbank product again, I thought about promoting them but it go's against my moral, while my moral isn't of that high standards btw, so imagine lol
  • Profile picture of the author penpal6
    I know there are many people who just love to refund the product, and after getting a fun they just share it at various sharing sites (I just don't want to name those)
  • Profile picture of the author Mawardee(A)
    I have bought dozens of CB products, but request refund for few.
  • Profile picture of the author Adie
    Clickbank is known only to people like us and I think that comprises as little as 05% of total Internet Users - or even lower.
  • Profile picture of the author dezchamps
    Here's an idea, maybe someone needs to provide an alternative to Clickbank and review every product that is submitted before putting it out for sale. Make the site trusted for having good products.
  • Profile picture of the author Lemy Yusento
    Yes, i agree that serial refunder must be taken action.

    It's not fair to them who sell their product honestly in clickbank.

    -Lemy
  • Profile picture of the author Caleb Spilchen

    Anyways, you missed the point. It was about any webmaster (from WF or DP) putting up their best site vs. Clickbank. A blind observer would choose Clickbank
    Your post had expressed two different situations to me, so I now understand sort of what you mean.

    However, again you find yourself wrong. You have just alienated any other marketer, other then clickbank on trustworthiness..... At least, thats what your expressing from my point of view.
    • Profile picture of the author Dave Rodman
      Originally Posted by Caleb Spilchen View Post

      Your post had expressed two different situations to me, so I now understand sort of what you mean.

      However, again you find yourself wrong. You have just alienated any other marketer, other then clickbank on trustworthiness..... At least, thats what your expressing from my point of view.
      I, personally, wouldn't take offense if someone said Clickbank was more trustworthy than my site to a casual observer. I'm not delusional.

      We're talking about a Top 200 Alexa rated sited. I don't really consider it an insult to all marketers to say that their site doesn't appear as trustworthy as Clickbank's.

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