Is Clickbank taking actions on serial refunders?

Profile picture of the author Adie by
I am asking because I see no CB policy against serial refunders. Is there any case that a serial refunder has been blocked or his paypal gets blacklisted?
#internet marketing #actions #clickbank #refunders #serial #taking

  • Profile picture of the author rickdearr
    In a word: Yes

    Serial refunding is a form of fraud. ClickBank insiders told me at clickbanmastersusa that they aggressively go after fraud.

    I don't think they can do anything to the paypal account, but paypal has it's own dangers if you run any meaningful volume.
  • Profile picture of the author uwantmedia
    You can notify them of anyone doing this and they will happily investigate.
  • Profile picture of the author wtatlas
    Clickbank simply stops a person who requests too many refunds from purchasing. I don't know how they identify the person - whether it's by credit card details, address or some other factor/s.

    In some cases it might be thought of as fraud but my experience of the quality of many Clickbank products is that it is little wonder that there are so many refund requests.
  • Profile picture of the author Adie
    To identify a serial refunder I think is easy for them, especially if that person uses the same paypal or credit card in most of his transactions. I spoken to someone here before saying he requested around 5 to 10 refund almost every day... shocking revelation! I stopped discussing with him then....
  • Profile picture of the author Floyd Fisher
    Originally Posted by Adie View Post

    I am asking because I see no CB policy against serial refunders. Is there any case that a serial refunder has been blocked or his paypal gets blacklisted?
    I'm sure they do, but if you use DL Guard, you can always take action yourself.
  • Profile picture of the author Adie
    Originally Posted by Floyd Fisher View Post

    I'm sure they do, but if you use DL Guard, you can always take action yourself.
    Hmmm, can you explain a little bit? I am not using DL guard and my product is PDF with a short video. It is not controlled by some activation code or something.... thanks
  • Profile picture of the author M Thompson
    Clickbank told me they did take action, but I've yet to see any proof.

    Now where possible if the refunder doesn't have a valid reason then i refund and then blacklist. There are obviously times when people do have a valid reason and i'll sometimes go out of my way to help.

    I love the refunders who tell me they "know everything" in the course but when questioned actually haven't made any money

    However I know that Karma drives a big truck and it's got faulty brakes
  • Profile picture of the author notrichyet
    Originally Posted by wtatlas View Post


    In some cases it might be thought of as fraud but my experience of the quality of many Clickbank products is that it is little wonder that there are so many refund requests.

    I couldn't agree more. I think 80% of the products they are offer are pure crap. I'm diabetic, so when I saw an ebook they offer that claims they can cure diabetes, it left a real bad taste in my mouth. It doesn't seem there's any sort of screening process for the products submitted to Clickbank.
    Of course some buyers do seem to be unbelievably gullible....

    Just my two cents..

    Mary
  • Profile picture of the author Dexx
    Originally Posted by Floyd Fisher View Post

    I'm sure they do, but if you use DL Guard, you can always take action yourself.
    What do you mean you can take action yourself?

    I don't remember seeing a ban function in DL guard...not to mention that DL Guard kicks in AFTER payment is received? How could it prevent a purchase?

    ~Dexx
  • Profile picture of the author Chris The Traffic Blogger
    I report them and clickbank has banned every one on the spot.

    Sometimes I report people who buy my ebook with an affilliate link and refund it within an hour, then never send another hop to my site.
  • Profile picture of the author Alexa Smith
    Originally Posted by M Thompson View Post

    I know that Karma drives a big truck and it's got faulty brakes
    Agreed.

    Originally Posted by M Thompson View Post

    Clickbank told me they did take action, but I've yet to see any proof.
    I also haven't seen proof, but I do believe them on this point, myself: it would make no sense for them not to. Not doing so would cost them money, as well as great inconvenience.
  • Profile picture of the author GeorgR.
    I was so ****ed a couple of days ago, someone made me $150 commission on Seolinkvine. Refunded two days later.

    Of course, there is no way on earth to evaluate a blog network in 2 days and come to a conclusion its not worth the money.
  • Profile picture of the author Bill Farnham
    Originally Posted by Dexx View Post

    What do you mean you can take action yourself?

    I don't remember seeing a ban function in DL guard...not to mention that DL Guard kicks in AFTER payment is received? How could it prevent a purchase?

    ~Dexx
    Dexx,

    That feature is available to you in DLG...look for it, it's there...
  • Profile picture of the author Dexx
    lol well I'll be damned, I logged into my old installation of DLG and there it is!

    I wonder how it works tho? Technically payment would still go through paypal -- they just get denied access to the download? (and then you'd just have to refund their payment?)

    ~Dexx
  • Profile picture of the author offlinemarketer
    How can serial refunding me a form of fraud?

    Has it occured to you that maybe the sales pages are so full of hype and ouright lies that when the buyer gets his or her product they're extremely disappointed and request a refund?

    And then they buy the next product hoping it will be better..and so on?

    The seller is the one commiting fraud, not the one refunding.
  • Profile picture of the author Dave Rodman
    Originally Posted by notrichyet View Post

    I couldn't agree more. I think 80% of the products they are offer are pure crap. I'm diabetic, so when I saw an ebook they offer that claims they can cure diabetes, it left a real bad taste in my mouth. It doesn't seem there's any sort of screening process for the products submitted to Clickbank.
    Of course some buyers do seem to be unbelievably gullible....

    Just my two cents..

    Mary
    I don't think buyers are gullible, clickbank buyers anyways. I think they know they can request a refund if the product sucks, so they purchase it and give it a shot.

    If these sellers were selling the product on their own site, without clickbank guarantees, they wouldn't have nearly as many sales. Clickbank's easy return policy helps them....unless their product is total garbage.


    Originally Posted by GeorgR. View Post

    I was so ****ed a couple of days ago, someone made me $150 commission on Seolinkvine. Refunded two days later.

    Of course, there is no way on earth to evaluate a blog network in 2 days and come to a conclusion its not worth the money.
    Dude, are you kidding me??????

    That's not getting ripped off. Someone tried a link network, didn't like the looks of it, and asked for a refund. Immediately after they asked for the refund, they were banned from the network.

    Just because you lost a commission, it doesn't mean the buyer is ripping anyone off. There was a guarantee and they exercised it. End of story.
  • Profile picture of the author WillR
    Their policy regarding serial refunders is actually very clearly outlined on their site:

    6. What about customers who try to abuse the return policy?
    Customers requesting serial or repeated returns will be blocked from making further purchases
  • Profile picture of the author Alexa Smith
    Originally Posted by Dave Rodman View Post

    If these sellers were selling the product on their own site, without clickbank guarantees, they wouldn't have nearly as many sales. Clickbank's easy return policy helps them....unless their product is total garbage.
    Really? You'd perhaps be surprised how many emails I routinely get from people on my lists saying "Please can I buy this from you directly, instead of through these 'Clickbank' people I've never heard of?" (And sometimes even saying "... and hadn't heard of but now see online have such a questionable reputation").

    Some vendors would sell more copies without Clickbank's imprimatur on their sales and/or order-page. But they wouldn't get Clickbank's other facilities, of course - the affiliate network, payment processing, and all the other things for which they're paying their 9% transaction charges.
  • Profile picture of the author Chris Worner
    From memory, I have purchased 3 products(Maybe 4) over the last couple of years and refunded every single one of them. Does that make me a serial refunder?

    Chris
  • Profile picture of the author Floyd Fisher
    Originally Posted by Adie View Post

    Hmmm, can you explain a little bit? I am not using DL guard and my product is PDF with a short video. It is not controlled by some activation code or something.... thanks
    In DLGuard....it's done via email and IP address.

    Here's the sales page for the product:

    DLGuard - Download page protector, create expiring download links

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