Would you ever JV with a refunder?

18 replies
I don't get many refunds, so I usually remember names. I have a guy that refunded two of my products in the past few months and now he's asking me to promote his new product.

Would you promote for a refunder or would the bridge be completely burnt?
#refunder
  • Profile picture of the author Mike McAleer
    I really would not do that. That just seems rude and inconsiderate. If you think you can profit from it however, than by all means go for it. Otherwise, it just does not seem like a good thing to go into.
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  • Profile picture of the author Ben Armstrong
    It would depend on the circumstances... Reason for refund etc.

    If he's offering something very similar to you then chances are he just used your products for market research or stealing ideas.

    If this is the case then tell him to go shove it.
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  • Profile picture of the author Rory Singh
    If there was good grounds for the refunds then that's okay. That's over and done with. Now if you really see some potential with his product and can get along with him, get some inner guidance from your gut. Now if your intuition still feels like this may be a good fit for you, give it a go.
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  • Profile picture of the author John Alves
    I think it matters more about the product than the person. If it's a good product, then it shouldn't matter to you. You're going to make money anyway. You should try to get him to promote your product in exchange. You said your refund rate is low.
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  • Profile picture of the author Chris Worner
    Does he have a refund policy?

    Chris
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    • Profile picture of the author Joe J
      Originally Posted by Chris Worner View Post

      Does he have a refund policy?

      Chris

      GOOD ONE !
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  • Profile picture of the author Lisa Gergets
    Bridge burnt, in my opinion. I wouldn't JV with a refunder.
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    • Profile picture of the author Michael Shook
      I saw the thread title and I immediately had a different idea than what was presented in the OP. And it was because I have a different idea of what JV is.

      My thought is that helping to promote is one kind of JV but what I really thought was that this persona wnated to do something together with you. Creating a product or something together that you would both promote.

      In the case of this person just wanting you to promote, I would more than likely skip over that proposition. But someone wanting to put together a joint project, I might consider that differently.
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  • Profile picture of the author CDarklock
    Originally Posted by Ron Douglas View Post

    Would you promote for a refunder or would the bridge be completely burnt?
    When you tell your prospective customers that there is no risk to them because they can get a full refund within 60 days, do you actually mean it?

    Or are they actually risking something a lot bigger and more important than a few bucks?

    Look, if you want your customers to feel safe and confident buying from you, then this whole fear-based thing where we talk so much about "would you do X for a refunder?" has got to stop.

    Because what you're really doing in this thread, whether you mean to or not, is threatening people with social proof that refunds are unacceptable.

    If the refund is unacceptable, stop using it to remove risk. Stop telling people that it's okay to buy if they're unsure since they can just get a refund. Because the reality is, if asking for a refund affects your business relationship... it's not okay. So stop saying it is.

    Either it's part of the deal that they can have a refund, or asking for a refund is some kind of bridge-burning offence. It can't be both. Pick one and stand by it.
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    • Profile picture of the author Black Hat Cat
      Banned
      Originally Posted by CDarklock View Post

      When you tell your prospective customers that there is no risk to them because they can get a full refund within 60 days, do you actually mean it?

      Or are they actually risking something a lot bigger and more important than a few bucks?

      Look, if you want your customers to feel safe and confident buying from you, then this whole fear-based thing where we talk so much about "would you do X for a refunder?" has got to stop.

      Because what you're really doing in this thread, whether you mean to or not, is threatening people with social proof that refunds are unacceptable.

      If the refund is unacceptable, stop using it to remove risk. Stop telling people that it's okay to buy if they're unsure since they can just get a refund. Because the reality is, if asking for a refund affects your business relationship... it's not okay. So stop saying it is.

      Either it's part of the deal that they can have a refund, or asking for a refund is some kind of bridge-burning offence. It can't be both. Pick one and stand by it.
      Hmmm, you learn something new every day. Who knew a "no risk" refund policy had anything under the sun to do with a potential JV that someone might ask you to to participate in at some random time in the future? Does that mean he can request a chargeback from his credit card for potential lost profit if Ron refuses to JV with him, lol?
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    • Profile picture of the author Ron Douglas
      Originally Posted by CDarklock View Post

      Because what you're really doing in this thread, whether you mean to or not, is threatening people with social proof that refunds are unacceptable.
      I only asked a question CD. I didn't say whether I would or wouldn't do business with him.

      Refunds are completely acceptable. I don't ask any questions.

      I just found it odd that someone would approach me to promote his product when the only relationship we have is him refunding two of my products.

      You'd have to agree that there are more effective ways to get JV partners.
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      • Profile picture of the author lerxtjr
        I'm very suspicious with this example. Refunds are a natural course of business. But, a true JV potential partner would not lose sleep over a few investment dollars and require a refund. In fact, I as someone approaching a JV partner would want to buy the product and then SAY I bought the product and as a result have a JV offer.

        But, someone that would refund and then want to JV with me is just telling me the person is cheap and probably would never send me a dime anyway.

        I would rather say, "well, sorry, I only truly JV with clients I've had for a year or more or if someone has been referred to me by another JV host that I've already done major promos with. But, if you have an affiliate program I would be curious to look into your product and promotions to see if it would fit in with my focus and customer base."

        JV's are much different and a much higher level than affiliate programs. And, if someone approaching you with a JV proposal doesn't have an affiliate program in place already, then that tells me they just don't know how the process works and that's a big red flag for me.
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  • Profile picture of the author KristofferIM
    Does he seem like an all right guy? Is the product of the guy any good?
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    • Profile picture of the author Sandra Martinez
      what does your gut tells you? Always follow your intuition.
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      • Profile picture of the author Mike McAleer
        Originally Posted by Sandra Martinez View Post

        what does your gut tells you? Always follow your intuition.
        I agree. Don't ask us because it is ultimately up to how you will feel about it in the end. He ripped you off basically so why should you help him out now?

        If you care, then I understand and if you don't care and want to potentially make some money with this guy, forget your past and go with it!
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  • Profile picture of the author Kecia
    I would ask for a copy of the product before you accept or decline the JV. If the product he is selling is in a niche similar to the ones he requested a refund for, it's possible he only bought your products for "research." If it looks too similar, I wouldn't do it.
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  • Profile picture of the author Dennis Gaskill
    If the product is of sufficient quality that you wouldn't have any reservations promoting it, and the guy doesn't have a bad reputation, then you stand to make money. If you let a couple refunds get in the way of a payday, the refunds all of sudden cost you more than the selling price of your two products.
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