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Copyscape credits question

by katied772
12 replies
I purchased copyscape credits about a year ago and used it very little. Now, I log-in and it says I have no credits left. Do the credits expire because I should have had a lot left?
#copyscape #credits #question
  • Profile picture of the author alamest
    What do you ask them and they might short it out...I have no idea but I am sure your will find customer service in copyscale..
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  • Profile picture of the author Robbie B
    I just had the same problem. When you log into Copyscape, you can see your credits by using the dropdown menu for "Copyscape Premium", then select the ""user settings". From there you can see your credits and if you click to "view payments" they'll tell you under "service period".

    Expires May 1, 2012 in my case. So I've lost those credits.

    Turns out it's a year your credits last for.

    Robbie

    EDIT: The quicker way is just to select "View Payments" from the dropdown menu. Trust me to complicate it and take the long road.
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  • Profile picture of the author PassiveIncomeTeacher
    [DELETED]
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    • Profile picture of the author Robbie B
      I was thinking the exact same thing. I'm no expert but I guess the year limit could be something to do with their tax stuff. Or just a ploy to make sure you're paying them annually. Which would make it an annual subscription of 10 bucks as they've got a minimum 200 credits. Well for PayPal payments and certain credit cards.

      For people using software like The Best Spinner, (although that's got it's own plagiarism checker built in now) it would increase the $47 annual price of it to $57 if you choose to use Copyscape.

      I'll still be using it but I'll make sure all the credits are used with my next top up.


      Originally Posted by PassiveIncomeTeacher View Post

      That is not right. It is nothing for them to maintain those credits. It is poor customer service if you ask me.
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  • Profile picture of the author sbucciarel
    Banned
    They expire in a year, so you must use them or lose them.
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    • Profile picture of the author Kay King
      When you buy it tells you when they expire - when you check the site it will tell you when they expire.

      A credit is five cents - buy less this time than you did last time and buy more when and if you need them. $10 goes a LONG way at Copyscape.
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  • Profile picture of the author TheArticlePros
    The other thing that no one's mentioned yet is that the credits only expire if you don't top them off within a year. So you can add a minimum purchase to it and then they're all refreshed for another year.

    Another cool feature that I just discovered in Copyscape is the ability to add subaccounts to your account. I have a writer who writes for me when I have overflow in my service, and I've added her so she can log in and use my credits to speed up the writing process. Saves me a few minutes whenever I have her work for me.

    -- j
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  • Profile picture of the author Robbie B
    I got a great response from the customer support at CopyScape regarding the credits. As courtesy, they've extended the credits for another year. Which they didn't have to do.

    When I contacted them it was more out of worry in case my account was being accessed by someone else to use the credits. If that password wasn't safe then what else wasn't.

    Anyway, their customer support got back to me there with the explanation and they've credited the account too.

    Here's the reply that came in.

    Hello Robert,

    Thank you for your message, we are happy to be of assistance.

    Copyscape Premium credits expire a year from the date of purchase. In your case out of the 500 search credits you purchased on May 2nd, 2011, you have used 89 of them and the remaining 411 search credits expired on May 1st, 2012.

    As a courtesy, we have extended the expiry date of these 411 unused search credits by a year from now. They will now expire on May 13th, 2013.

    If you login to your Copyscape Premium account you will now see the search credits available to you with their adjusted expiry date.

    We hope that answers your question satisfactorily.

    Please let us know if we can be of any further assistance.

    Best Regards,

    Darren

    Sales and Support
    Giga Alert and Copyscape
    Indigo Stream Technologies

    Giga Alert - Professional Web Alerts
    Copyscape Plagiarism Checker - Duplicate Content Detection Software
    That was very decent of them and excellent customer support.
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by Robbie B View Post

      I got a great response from the customer support at CopyScape regarding the credits. As courtesy, they've extended the credits for another year. Which they didn't have to do.
      That was really nice of them. Great customer support.
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  • Profile picture of the author Prowebstakht
    This is very strange, I have never heard this before. Maybe they changed their policies??
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  • Profile picture of the author cottonmouth
    Yeah, they have a very good customer service. I experienced once when their system was down for 3 days. I wasn't able to use my credits until they expired. They are kind enough to give me 200 more credits.
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