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Problem with my hosting -Please help

by Esslee
13 replies
I accepted an offer from My Creative Site Designs to have a website built and only pick a domain and pay for hosting with BRAIN HOST. I did not expect a great site but thought I could fix it once I got the cpanel and Word Press admin login. That was March 7th. I checked my domain a few days later and it was live and it has Google Adsense and other ads on it and I am not set up yet with Google. I have not received any login in information and have sent 4 tickets and an email but no response from BRAIN HOST and sent an email to My Creative Site Designs but no response. The domain is BestDietAndFitness.com. Does anyone have any suggestions? I posted a thread under Programming but this may be a more visible section to get some help.
Thanks
#hosting #problem
  • Profile picture of the author Bozigian
    So they are using adsense on your website. So they are making money on your website when someone clicks on one of the ads on your website when it should be you putting adsense ads on it yourself so you get paid when people click on the ads.
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  • Profile picture of the author Marketing Cheetah
    How were they able to install wordpress or your website when they don't even have access to ftp or cpanel. Check your emails from brain host. Your details will be in one of the emails. Else visit their website and request forgot password.
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    • Profile picture of the author Sheila Atwood
      I do not think your problem is with your hosting. When I searched this company, it looks like they set up your site on their hosting.

      Did you buy the domain name and the hosting? If did you would have the emails from the domain registration company and from the hosting
      company.

      Look at your agreement with My Creative Site Designs.
      Signature
      WordPress Freak

      WordPress For Business and Personal Use

      "You have brains in your head, you have feet in your shoes, you can steer yourself in any direction you choose." -Dr. Suess
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      • Profile picture of the author Esslee
        Both hosting and domain registration are with Brain Host. They did not send me any login for cpanel or Word Press. They don't respond to tickets or emails. My Creative Site Designs states verbally in the setup instructions that once the web site is created they will send the cpanel login, but did not. I used a new email account so nothing can get lost yet. It is so frustrating because my nme show in WhoIs and yet I can't change the junk they have put on there, or the Adsense code.
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        • Profile picture of the author Alexa Smith
          Banned
          Originally Posted by Esslee View Post

          Both hosting and domain registration are with Brain Host. They did not send me any login for cpanel or Word Press. They don't respond to tickets or emails.
          The sooner you do a chargeback on your credit-card/PayPal, the sooner you can put this behind you and move on. It would be very naive to pretend that this story's going to have a happy ending, any other way.

          Strong suggestion for the future: never buy your domain registration in the same place as your hosting.
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      • Profile picture of the author Esslee
        Thanks for all of your posts. My next move is to contact Google and put in an Adsense abuse notice as I don't have an Adsense code yet. I may get banned in the process but hopefully they will not let the hyjackers make any more money on my domain name.
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        • Profile picture of the author BrainHost
          Hi Esslee - I was able to look up your URL and find your information in our system. We did send you your contact information when your site was completed, and we also received and replied to all of your customer service tickets. I can supply you with dates and copies of all of these responses if you would like. They may have been caught by your spam filter, which could explain why you haven't seen them. I have our CS Manager standing by, so please let me know if you would like me to have her contact you directly.
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          • Profile picture of the author kentaiwan98
            Might want to check those spam filters and whitelists.

            Kenneth
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          • Profile picture of the author Esslee
            Originally Posted by BrainHost View Post

            Hi Esslee - I was able to look up your URL and find your information in our system. We did send you your contact information when your site was completed, and we also received and replied to all of your customer service tickets. I can supply you with dates and copies of all of these responses if you would like. They may have been caught by your spam filter, which could explain why you haven't seen them. I have our CS Manager standing by, so please let me know if you would like me to have her contact you directly.
            Yes, please, have your CS Manager send me all the copies of the replies. No one else has your had trouble sending me emails at the address that I signed up with you, including the Warrior Forum, and as that address is rarely used, the junk/spam folder has remained empty. You can also reach me at a different address as well, 'esslee(at)yahoo.ca'. I look forward to some discussion on what has happened and how another person's Adsense has been on my site. Thanks for you response.
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    • Profile picture of the author Esslee
      I checked for emails from them and have put in a lost password but nothing. They do not respond at all.
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  • Profile picture of the author LondonPaladin
    It sounds like you didn't get what you paid for. You gotta call whoever you actually paid money to and try to sort this out. You should consider doing a chargeback on your credit card if they took your money and are ducking your calls.
    Signature
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  • Profile picture of the author smashyol
    Contact to Hosting member person !! They will help you. Well where you have taken hosting you contact them and chat and tell your problem.
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  • Profile picture of the author haymanpl
    Sounds like there's some fine print that you need to read
    Normally when someone sets up a site for you they will set a fee or ask that you but the hosting so they are compensated that way
    I offer free setup, installation and seo setup, and it all goes in the site owners name and they have full access.
    Not sure what happened with you but it seems a bit odd!
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