She has the correct items now but is not sending the first items back.
While talking to her on the phone I told her I was going to email her a postage label. She just needed to print it out, tape it to the envelope and drop it in the mail.
She said her printer was broken and couldn't print anything. So I told her to write "return to sender" on the envelope and drop it back in the mail.
She apparently did that but then the post office returned it to her saying she needed to put postage on it.
By this time I had already sent out the corrected order - otherwise I would have put a return label in with the corrected order for her to use.
So after another phone call she decided she wants a custom item so I told her to put the photo in the envelope she was returning to me, pay for the postage and I would deduct that amount off the invoice when I charge her for the custom work.
I haven't seen then returned items yet. I doubt she has returned it and to add insult to injury yesterday I get a CC chargeback in the mail and guess who its from? Yup same woman claiming she never received her items.
So my question to you is...
What recourse do I have for getting the original (wrong) product back?
She has the correct items now.
Are there any laws out there that speak to this? I live in Arizona.
Thanks in advance for the advice.