Big Ticket Guru's - can you trust them as a little guy??
Yes sure when they started and set out they were interested in your custom but are they interested in you any more? If all their time is dealt with dealing with high ticket items then their support system is going to be geared towards helping the client paying more.
If you pay a monthly fee for training emails and they just stop after 5, then another payment is taken and receive nothing, what do you do?
Contact their support system right?
So if you have had nothing since 28th Feb, a payment is made 3rd March, you contact support 19th March and still today have received nothing, how long do you leave it?
Effectively at the moment you would have payed for something you have not received. To be fair to the respected veteran internet marketer in this case the subscription was cancelled (25th March) told thing should be solved tomorrow and the remainder of the course offered free after a complaint about the level of customer service received.
Having said that their customer service stops replying to additional messages asking when this will be resolved (waited 12 days) unless you tell them you will start a claim through CanYouTrustThem.com.
What should I do? Contact the guy? I sent him a PM here, nothing.
My experience is that if they want to deal in big ticket items the little guy is forgotten, insignificant, pushed to the back of the queue, a nobody. Is £204 over 12 months not enough to give a decent level of service to?
I feel very let down, frustrated, angry, how long do I wait just sitting here stewing? 19th March until 12th April and all that has happened is future subscriptions cancelled!
Surely taking money and not providing the goods is criminal activity? Iv'e payed for 2 months and only had 1.
Are there web sites that I check the credentials of who to trust? Are there other website where a complaint should be listed so others can make their own mind up if they wish to deal wth them. Surely people who do this should be named and shamed but I can't do that on here or I'd be the one banned.
What is an accepted level of customer service to you?
Here's a nifty Facebook Gadget you can use to supplement your income in a short time: a question of weeks only, or just use it for fun. - youâll make a lot of friends; thatâs for sure!