Big Ticket Guru's - can you trust them as a little guy??

8 replies
Let me clarify that title, should you buy a low cost product from someone who has moved on to only selling high ticket items?

Yes sure when they started and set out they were interested in your custom but are they interested in you any more? If all their time is dealt with dealing with high ticket items then their support system is going to be geared towards helping the client paying more.

If you pay a monthly fee for training emails and they just stop after 5, then another payment is taken and receive nothing, what do you do?

Contact their support system right?

So if you have had nothing since 28th Feb, a payment is made 3rd March, you contact support 19th March and still today have received nothing, how long do you leave it?

Effectively at the moment you would have payed for something you have not received. To be fair to the respected veteran internet marketer in this case the subscription was cancelled (25th March) told thing should be solved tomorrow and the remainder of the course offered free after a complaint about the level of customer service received.

Having said that their customer service stops replying to additional messages asking when this will be resolved (waited 12 days) unless you tell them you will start a claim through CanYouTrustThem.com.

What should I do? Contact the guy? I sent him a PM here, nothing.

My experience is that if they want to deal in big ticket items the little guy is forgotten, insignificant, pushed to the back of the queue, a nobody. Is £204 over 12 months not enough to give a decent level of service to?

I feel very let down, frustrated, angry, how long do I wait just sitting here stewing? 19th March until 12th April and all that has happened is future subscriptions cancelled!

Surely taking money and not providing the goods is criminal activity? Iv'e payed for 2 months and only had 1.

Are there web sites that I check the credentials of who to trust? Are there other website where a complaint should be listed so others can make their own mind up if they wish to deal wth them. Surely people who do this should be named and shamed but I can't do that on here or I'd be the one banned.

What is an accepted level of customer service to you?
#big #buy #deals #guru #guy #high #ticket #trust
  • Profile picture of the author CDarklock
    Originally Posted by Medway1 View Post

    If you pay a monthly fee for training emails and they just stop after 5, then another payment is taken and receive nothing, what do you do?
    I contact the vendor, and if nothing is done, I cancel my membership.

    Customer service throughout all industries is crap these days. A lot of IMers have started dozens or even hundreds of sites, and have forgotten some of them exist at all.

    There was a course not so long ago that said you should advertise a 1-year membership and get the first five weeks ready. When people actually buy it, you can hire someone to make the rest of the lessons, and you have five weeks to get each week of added content.

    Sometimes people forget to do the rest of the work. It happens. You shrug and move on. I've stayed on membership sites through three months of no updates before cancelling.

    I don't take it personally, because it's not personal. It's just a mistake. People make them.
    Signature
    "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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  • Profile picture of the author Medway1
    You can not ask someone to affiliate market a product if you are not going to bother even making it.

    The latest I had from their support was that it was Amazons fault!

    I'm sorry but I don't take theft lightly, which is basically what this is. Obtaining money by deception.

    Why should others have to suffer the same just because someone is not prepared to stand up and say this is not acceptable.

    I renewed my hosting recently so I'm certainly glad I didn't move it to [deleted] as he suggested.
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  • Profile picture of the author tobyR
    absolutely agree if the goods aren't coming and the guy won't communicate cancel your payments.
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  • Profile picture of the author just Zer0
    This is Common Sense is it not?

    IMHO - you will find good affiliate leads and you will find others that are rubbish. The main problem with the Internet Marketing niche in general is the fact that the "social proof" doesn't really ever prove anything - so its trial and error for most of us, most of the time.

    If your having problems with this particular one guy, and he isn't doing anything to remedy those problems - give him a period of grace, naturally, as you can never tell his personal circumstances - then if he still isn't acting in a satisfactory way, add him to your own personal blacklist and move onto something else.

    IMHO - note on your blacklist how each person managed to get there - this will help you not to make the same mistakes when you grow a little in the game, and surely; your clients will love you for learning from the mistakes of others.

    Just my 2 cents, I hope you found it helpful,

    Zer0 - Peace and Love x
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    Zer0: Creative Geniu$.
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    • Profile picture of the author Medway1
      Thanks Zero, keeping a blacklist is a good idea and how they got there, but surely the point is others should be able to benefit from this or these people just do it to others.

      There needs to be more sites where you can post these things to warn other people. The internet world should not be so selfish as to keep these thigs to oneself.

      The only options seem to be CanYouTrustThem.com, other forums, a press release, articles and video. Maybe this is a niche market in itself?
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  • Profile picture of the author Medway1
    Well so far I have placed the details of this guy who promotes himself as a church goer (some double standards that is) with:

    CanYouTrustThem.com

    IMReportCard.com (1st in google for guy name scam)

    InternetMarketingForums.net (5th)

    (picked up and posted by mobile.fileshack.net) (6th)

    productcritique.com - posted today (already 19th)

    honestworkfromhomesuccess.com/newbies-forum/being-mislead page 2 (where incidentally it seems this guy has a connection with another disruputable trader who scammed someone else).

    I have emailed a writer at his hometown newspaper, Navarre Press.

    Next I shall place it on RipOff Report and Scam.com

    Then I shall put together a Press Release.

    I entirely disagree with these people who say accept wrong doing and basically do nothing about it. That attitude just encourages this behavour and encourages these rogues to promote themselves as whiter than white.

    As far as I am concerned this guy now owes me for all this time, effort and expenditure, plus the time spent working on his training and the advised expenses of domain name and hosting (which of course he has links for his own companies in the training emails).
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    • Profile picture of the author Charliebee
      If you were paying with a credit card through paypal, dispute the charge through the credit card. I've been told that when pp gets a dispute from a cc company, they back bill $400 for each event. A number of these can result in immediate attention.
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      Here's a nifty Facebook Gadget you can use to supplement your income in a short time: a question of weeks only, or just use it for fun. - you’ll make a lot of friends; that’s for sure!

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  • Profile picture of the author Amy Carczak
    Price sets value, value does not set price.

    Think about perfume. Take a $1,000 bottle of perfume and try to "corner the market" by selling it for $10 ...see what happens.

    ...or a diamond. 4 karat engagement ring for sale in Craigslist for $500 - any takers girls? Now wrap a Cartier box around that same diamond, add $20,000 to the price and see what happens.
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