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Recommendation for outsourcing Live Chat and Email

by mrpaolo69
9 replies
Hi,

We have been getting busier and busier over the last 18 months and now really need to outsource out email and live chat to free ourselves up to work on the "business" side of things.

We've seen many companies both in India and Philippines offering these services.

Does anyone have any experiences or could recommend a good company to go with. There seems to be a lot of options and we don't want to make the wrong choose.

Any help would be appreciated.

Thanks
Paul
#chat #email #live #outsourcing #recommendation
  • Profile picture of the author Marx Vergel Melencio
    Originally Posted by mrpaolo69 View Post

    We have been getting busier and busier over the last 18 months and now really need to outsource out email and live chat to free ourselves up to work on the "business" side of things. We've seen many companies both in India and Philippines offering these services. Does anyone have any experiences or could recommend a good company to go with. There seems to be a lot of options and we don't want to make the wrong choose. Any help would be appreciated. Thanks.
    Hi Paul. I recommend going to a company with a proven track record of success with their clients...

    A company has trained and managed administrative staff, trainors, supervisors, team leaders, office managers, workforce managers, QA specialists, junior and senior employees...

    They offer their employees a competitive balanced life-work environment that promotes teamwork and constant improvement of their skills and professionalism...

    They have streamlined business workflow systems and processes for applicant marketing, applicant testing, employee hiring, training and orientation, performance monitoring, retraining and rewards/incentives...

    They have office equipment and tools to aid their employees in properly completing their required tasks...

    Email and live chat customer support is important in establishing mutually beneficial relationships with your customers...
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    • Profile picture of the author mrpaolo69
      Originally Posted by Marx Vergel Melencio View Post

      Hi Paul. I recommend going to a company with a proven track record of success with their clients...

      A company has trained and managed administrative staff, trainors, supervisors, team leaders, office managers, workforce managers, QA specialists, junior and senior employees...

      They offer their employees a competitive balanced life-work environment that promotes teamwork and constant improvement of their skills and professionalism...

      They have streamlined business workflow systems and processes for applicant marketing, applicant testing, employee hiring, training and orientation, performance monitoring, retraining and rewards/incentives...

      They have office equipment and tools to aid their employees in properly completing their required tasks...

      Email and live chat customer support is important in establishing mutually beneficial relationships with your customers...
      Thanks for your response.

      Do you know of companies that fit this criteria?

      We spoke to some companies and they sound promising but we have had trouble trying to find reviews from current / previous customers to confirm they are as good as they suggest they are.
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  • Profile picture of the author allsome
    For me i think Philippines. Becoz i get success in my business just becoz of their hard work. You can get very cheap labor and very dedicated workers there. Also as for Indians i always have a bit bad experience with them but you can try them out but still i prefer to go with Philippine employee
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  • Profile picture of the author thebillionairegirl
    Do you need a team or one person to manage that side of things?
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    Click here to access a list of 20 TESTED virtual assistants who work for $1 per hour | Find cheap Outsourced Workers in minutes |"the Girl who Gets it Done"
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    • Profile picture of the author davechan
      We've been using workers from the Philippines for about three years now. We hired our own people. After a couple of hard learned lessons, we've felt that the Filipinos are hard working, honest and their English is quite good. Our team works our California hours also. Since we have a few Grammy winner celebrities as clients, we wanted to make sure these skills sets were at the top of our list.

      There is a company in the Philippines called www.agentsofvalue.com. They are worth looking at, but you can spend less money hiring your own direct team. The main thing to consider is how to manage them. If you want more ideas and tools that we use to manage our team, feel free to PM me.
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      • Profile picture of the author mrpaolo69
        Originally Posted by davechan View Post

        We've been using workers from the Philippines for about three years now. We hired our own people. After a couple of hard learned lessons, we've felt that the Filipinos are hard working, honest and their English is quite good. Our team works our California hours also. Since we have a few Grammy winner celebrities as clients, we wanted to make sure these skills sets were at the top of our list.
        Sorry, we don't have enough posts in the forum to PM yet.

        Hi

        Thanks for responding to our post.

        We would definitely be interested in how you managed your outsourced team. This is all new for us so any information / advice is appreciated.

        Did you use the agentsofvalue company?

        What did you find the best way to get them trained and working efficiently as quick as possible.

        Thanks
        Paul
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  • Profile picture of the author TimeTravelAgent
    Originally Posted by Jeniffermaben View Post

    Live2Support offers customer support outsourcing services at the lowest price. Hourly. monthly and early. Even you can ask them to customize price according to your need. You can chat live with Live2Support representative at : Live2Support
    Live2Support is a 9 years old customer chat software provider.

    For more Information of support outsourcing services:
    Customer Service Outsourcing, Outsource Customer Service
    Are they Asia-based? What countries exactly?
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    • Profile picture of the author zylun
      Originally Posted by TimeTravelAgent View Post

      Are they Asia-based? What countries exactly?
      Hi! You can have your chat service with zylun.
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      SEO and Web Design Outsourcing Company
      Call Us Today 801-331-8770
      Zylun Offshore Staffing Solutions is your perfect outsourcing partner.
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    • Profile picture of the author zylun
      Zylun is based in the US but they outsource their services to other countries
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      SEO and Web Design Outsourcing Company
      Call Us Today 801-331-8770
      Zylun Offshore Staffing Solutions is your perfect outsourcing partner.
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