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| | #51 |
| Advanced Warrior War Room Member Join Date: May 2007 Location: Missouri, USA
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One of the Dan Kennedy event sets that I have talks about a Kennedy client with a pizza restaurant. They've had lots of luck with a fabulous idea. They sell sort of a VIP membership. The members are automatically charged $__ at the beginning of each month, so the restaurant starts off each month with a significant profit without having ever served a single pizza. For that membership fee, the customer gets certificates for a certain dollar amount of pizza. When they come in, of course they'll get other stuff to go with it, like drinks, salads, desserts. The membership makes them more likely to come in because they've already paid for it and don't want to waste it. With the membership, there were other perks these customers received like special VIP seating. If the clients come in and the restaurant is busy, the owners always have a few of their best tables in reserve so the VIPs can walk in and be taken care of quickly. The VIPs also got some other perks that I can't remember, but the point is that the VIPs got even better customer service than the regular customers. And the beauty of the whole thing is being able to ding their credit card at the beginning of each month and knowing you've got that guaranteed sale. Plus you've got regular customers coming in and you're keeping them happy. |
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| | #52 |
| Who'm I kidding? War Room Member Join Date: May 2006 Location: Easthampton, Massachusetts
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Read Dan Kennedy's "No B.S. Direct Marketing For Non Direct Marketing Businesses" - and the master of restaurant promotion is Rory Fatt - Restaurant Marketing Systems Check out his stuff. You can be a marketing magician for your clients just copping his stuff. |
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| | #53 | |
| Senior Warrior Member War Room Member Join Date: Jun 2007 Location: West Palm Beach, FL, USA.
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Ditto. This was going to be my contribution. Look up Rory Fatt. He was trained by Dan Kennedy and knows what he's doing. Michelle Quote:
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| | #54 | ||||
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Paul | ||||
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| | #55 |
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| | #56 |
| Senior Warrior Member War Room Member Join Date: Jun 2007 Location: West Palm Beach, FL, USA.
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I second what Loren said. I have 4 of Dan Kennedy's "No B.S." books, including "No B.S. Direct Marketing for Non-Direct Marketing Businesses." EXCELLENT stuff and I highly recommend you get it. It's only about $10 and change. Get ALL of he "No. B.S." books. Actually, I highly recommend ALL of Dan's stuff, but if you can't afford to get it AND get Rory Fatt's stuff, get Rory's stuff. It's the same thing but customized for restaurants which is what you want. Good luck! Michelle |
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| | #57 |
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Cool. I'm going to start out with Rory's stuff. Sounds really targeted. Thanks. ![]() Paul |
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| | #58 | |
| Advanced Warrior War Room Member Join Date: Jul 2008 Location: Beautiful Brisbane - Australia - Ozzie Ozzie Ozzie Oi Oi Oi
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or have single optin & you only have to get them to enter their details. when they are paying is a really good time as they are already at the counter | |
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| | #59 |
| Advanced Warrior War Room Member Join Date: Jul 2008 Location: Beautiful Brisbane - Australia - Ozzie Ozzie Ozzie Oi Oi Oi
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| Mate - you need to fix you signature (speaking from experience here)
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| | #60 | |
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By the way, thanks for motivating me. Good times. | |
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| | #61 | |
| Advanced Warrior War Room Member Join Date: Jul 2008 Location: Beautiful Brisbane - Australia - Ozzie Ozzie Ozzie Oi Oi Oi
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"did you enjoy your meal tonight?" "yep" "how would you like to get a discount off your next meal?" 'yep" "Great, just enter your name & email addy here and you get a 10% discount" OR if they dont have a puter they can put on the counter, just have a guest book where they can put their name & email addy - but the puter's better I think | |
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| | #62 | |
| Advanced Warrior War Room Member Join Date: Jul 2008 Location: Beautiful Brisbane - Australia - Ozzie Ozzie Ozzie Oi Oi Oi
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Hey Jillian I just posted that too - sorry Mate, that's what i get for replying to page one when there's a page 2! hahahaha | |
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| | #63 |
| Advanced Warrior War Room Member Join Date: Jul 2008 Location: Beautiful Brisbane - Australia - Ozzie Ozzie Ozzie Oi Oi Oi
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you could also find accomodation places in your area & cross promote. If you're in a touristy kinda area you could hook up accomodation, weddings, restaurants, hair & beauty etc etc |
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| | #64 | |
| bookPumper.com War Room Member Join Date: Sep 2008 Location: California + Mexico
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"Sir, would you like a gigantic, ice cold FREE BEER?" | |
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| | #65 | |
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So I'm thinking some kind of free meal deal with the real estate office. And some JV with the supermarket. Paul | |
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| | #66 |
| Senior Warrior Member War Room Member Join Date: Dec 2006 Location: Cairns, Australia.
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My basic suggestion would be to talk to some MORE business owners. There are more than enough good marketing ideas for the restaurant to get you started. It's unhealthy to become overly focused on trying to land just one business as a client. If you have 2 or 3 looking like they want to hire you your attitude is different, you negotiate better and you know that it's not important if you end up walking away from one of the businesses. No client will make or break your business. You don't need any particular client...you have more businesses that need your help than you could ever get to in a lifetime. Kindest regards, Andrew Cavanagh |
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| | #67 | |
| bookPumper.com War Room Member Join Date: Sep 2008 Location: California + Mexico
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Thanks for all your help. The owners are actually really easy to talk to. Paul | |
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| | #68 | |
| Advanced Warrior War Room Member Join Date: Jul 2008 Location: Beautiful Brisbane - Australia - Ozzie Ozzie Ozzie Oi Oi Oi
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Please - I know I'm gonna get grilled - but I couldnt resist! | |
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| | #69 | |
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That's a deal breaker! | |
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| | #70 | |
| Senior Warrior Member War Room Member Join Date: Dec 2006 Location: Cairns, Australia.
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Be cautious with any marketing idea that involves liquor and especially using free liquor as an incentive to get people into a restaurant or business. In most parts of the western world there are liquor licensing laws that strictly control what you can and can't do when you promote booze. Many restaurant owners understand the laws so if you come up with a cool idea involving booze you might want to present it with this line first "I'm not 100% sure if this would pass the liquor licensing regulations but..." Working with restaurants I came up with a whole pile of really cool strategies that turned out to be illegal (LOL)! Kindest regards, Andrew Cavanagh | |
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| | #71 |
| HyperActive Warrior War Room Member Join Date: Dec 2008
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Unless I missed it on the thread I didn't see any mention of facebook ? One of the most successful things to advertise on facebook are restaurants. So easy to reach your target audience. Go where the traffic is. If the owners are young, they should go for it. You can set up a business page for free, and geo target users. Check out this article for more details to help you. Facebook for Restaurants | Benjamin Christie Australian Celebrity Chef. |
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| | #72 |
| Washroom Member Join Date: Jul 2008 Location: UK
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I looked into specializing in the restaurant niche, focusing on list building, and offering incentives to that list to go out and eat more often. Some thing about it put me off for now. But while I was chewing it over, I came up with the following loose plan for capturing customers. The focus was on a system that could be implemented quickly and without fuss. 1. Provide opt-in forms which can be placed on tables. A simple but attractively laid-out design can be done easily. I made a sample which had space for 4 customers details to be entered, laid out on A5 paper. Have a headline, provide clear instructions with space for the details you want. I included "month of birthday" on my sample, for possibility of sending birthday-themed specials. I also had a tick box that clearly stated that this person gives permission to receive emails from the restaurant. No tick, no sign up. 2. Educate the staff. Tell them to point out the form(s) on the table and give the compelling reason-why for joining their VIP membership, or whatever they want to call it. For this, I felt they should make it as much a no-brainer as they could. For example, the waiter could inform them that IF they sign up NOW, they will get 10% off the very meal they are about to order. Then, when they take the order, they can add "...and did Sir wish to receive our VIP join-up discount today?" and then confirm that they have filled in the form. They can simply mark that order as such, and include the discount as promised. 3. Get the customers details entered into the system. For this, I would personally not use a double opt-in system. This is why I include a tick box in step 1 along with relevant wording which states that person understands what they are signing up for. Just ensure the "welcome" email they receive reconfirms what they are getting, and gives clear instructions on how to remove themselves if they wish. Naturally, you might wish to retain the original forms in case you ever needed to provide proof. The restaurant could do this themselves with an opt-in form you provide on-line. Or they could fax it to you. Or they could post it, or you could collect it... this part might be the most arkward part of the process. Just charge accordingly for any involvement from you on this part. The sooner the sign-ups are entered into the system, the better. This is partly why I wouldn't go double opt- in for this, as the next time they check their email it may well have slipped their mind. I had a geek inspired moment while thinking about this. An option that may work, though not too convinced... is to charge enough that you can easily throw in a "net book" style laptop, like an Asus Eee pc, which are small, and then they can simply let the customers sign-up on their site while they wait for the food to arrive... Just some thoughts. |
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| | #73 |
| Senior Warrior Member War Room Member Join Date: Dec 2006 Location: Cairns, Australia.
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Here's one strategy most restaurants can start using immediately. # 1: Target their best, highest paying clients from each night (there may only be 2-6 a night). # 2: Send those clients a hand written thank you note from the owner or a member of the staff they know well. Make it REALLY personal and simple. Something like Dear Mike, It was so great to see you and Jan in [restaurant name] tonight. It's always a delight to have you here. [short personal statement]. Michael The staff or owner can write these on the night and post them that night or the next morning. It's a tiny piece of work but it can help the staff think positively about their clients (they have to think up nice things to say) it costs next to nothing (the price of local postage for 3 or 4 stamps a day). And it works. These key clients are likely to eat more frequently at the restaurant because they feel like they're appreciated. If the best clients in a restaurant come in twice a month instead of once a month the increase in profits can be substantial. Simple, low cost and effective. Kindest regards, Andrew Cavanagh |
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| | #74 |
| Advanced Warrior War Room Member Join Date: May 2007 Location: Missouri, USA
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Also, be sure to keep track of birthdays of the family members so you can send a postcard and/or email so he or she can come in for their free dessert. (Or reserve this for your VIP members.) Another thing that I just remembered about the pizza restaurant client/student of Dan Kennedy's (the one with the VIP program for customers to have a membership where they pay each month) -- Sit down with a calculator and pencil to figure out a strategy like, "If you join our VIP program, it's $25 per month, and you receive $35 worth of cerrificates to spend with us each month. Plus you get freebies like..." (and then throw in the stuff like free dessert for the birthday boy/girl/man/woman, and any other specials you can think of to bring them in and make them feel so special that they'll want to keep coming back). Depending on how your client's regular prices on their menu, even if their VIPs are spending $25/month and getting certificates for $35/month in food and drink, don't look at it like they're getting $10 in free stuff each month. Look at it like they're getting extra value and they're still going to spend $__ on top of that most months (based on your prices, the average amount people spend when they're in, etc.). |
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| | #75 | |
| bookPumper.com War Room Member Join Date: Sep 2008 Location: California + Mexico
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Party's over!Good point, though. Don't want to get the owner in trouble. | |
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| | #76 | ||||
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Paul | ||||
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| | #77 |
| French Copywriter War Room Member Join Date: Mar 2008 Location: France
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Ideas from my own offline business : - Google Maps : change the name of your business to include the keywords you are targeting. this way google might just feature you, and you alone on the first quarter of the page. - Run Adwords ads. If you're clever about it you can target a lot of keywords that no one is bidding on. - Use video (I use Traffic geyser and it has been bringing a lot of traffic my way) - pick all of the "competing" restaurants one by one, look for them on the web, and get listed on EVERY place they are mentioned. Tony |
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Mass Control users might want to read this : How you can multiply the results of the 4 day Cash Machine | |
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| | #78 |
| bookPumper.com War Room Member Join Date: Sep 2008 Location: California + Mexico
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All good ideas, Tony. Thanks. Paul |
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| | #79 | |
| Old Head War Room Member Join Date: Oct 2003 Location: North Coast, USA.
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I have used this to build loyalty, or repeat business. I also used the "buy 8 ice cream cones and get the 9th one free" cards this past year and it went over like gang busters. It all depends on the owner or you Paul. What do they want to "give to get". Loyal repeat customers or a quick hit. I sent out a PR and got blasted from up to 50 MILES just to get one of my "Best Chesseburgers in town" a few years back and I still have folks coming back now and then, because they REMEMBER us. Best of luck on your venture | |
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Over 8000 graphics http://www.salesclipart.com | ||
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| | #80 |
| HyperActive Warrior Join Date: Jan 2007 Location: , , Canada.
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Yeah I aree with ShayRockHold on throwing a contest. Contests are a great way to build exposure for your business and give your customers a chance to win something while collecting a list to market to at the same time. Good luck with the restaurant marketing! |
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| | #81 | |
| Happy Hooker War Room Member Join Date: Jun 2007 Location: North of the Peace River, Southwest Florida, USA.
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Instead, you could think about letting them trade in that filled punch card for a permanent VIP card giving them a discount on every purchase. You could time-limit it if you like or make it a lifetime membership. It could be a laminated card with a bar code or such, or even a fancy embossed card with a magnetic strip... | |
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| | #82 | |
| Old Head War Room Member Join Date: Oct 2003 Location: North Coast, USA.
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Thanks for the idea. Most of the folks who come in with their cards ready for the free cone get a new one to begin again. I only set aside the 10% discount for special promos and certain VIP's | |
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| | #83 | ||
| bookPumper.com War Room Member Join Date: Sep 2008 Location: California + Mexico
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Great ideas guys! | ||
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| | #84 |
| HyperActive Warrior Join Date: Jul 2006 Location: , , .
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I know you asked for ideas. But please allow me to stray. It seems like you are offering to many services at one fixed price. A better way to do it (IMHO) will be to categorise your services. for eg 1. Gather Leads 2. SEO etc Gives you to get everything organized and upsell step by step. cheers hari |
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| | #85 |
| bookPumper.com War Room Member Join Date: Sep 2008 Location: California + Mexico
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Hi Hari, Good point. I like the idea of a base service per month, and then offer different packages of promotion on top of that. One could be a Press Release Package, one is an SEO Package, etc. Paul |
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| | #86 |
| Active Warrior War Room Member Join Date: Jan 2009
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Paul, Wondering how your restaurant program/programme is working for you. What ideas have been implemented? What's working best so far? Don |
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| | #87 |
| bookPumper.com War Room Member Join Date: Sep 2008 Location: California + Mexico
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Hi Don, Well, I took the advice in this thread and decided to build a business portal. It will be a kind of home base to sell marketing services to every different kind of business. I am still building the portal because I've been super busy with online IM. I went out and talked to three business owners, and two are interested. I don't do any selling, I really just chat about the web. I can already see that this Offline Gold stuff works. So I'm going to get the portal complete and launch out there. Paul |
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| | #88 |
| HyperActive Warrior War Room Member Join Date: Nov 2008 Location: Austin, Texas
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Kevin - great idea. Lots of people understand the give-and-take of filling out a survey and getting something in return. The survey gets them online and thinking about the restaurant---the offer to join the email list immediately after filling out the survey is brilliant.
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| | #89 |
| HyperActive Warrior War Room Member Join Date: Nov 2008 Location: Austin, Texas
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Hi Paul, I too have segmented my offline offerings (email marketing, website design, seo, etc). Recently I held my first offline seminar. Afterwards my buddy (who attended) told me I should have started off with a chart showing the following: SEO Email Social Media Video Marketing (etc.) and then highlight the segment I was planning on discussing (email marketing along the lines of David Preston's Stupidly Simple Cash Cow method). By doing this, it opens the attendees eyes to other services I provide without me making a blatant sales pitch. Well, I was getting ready to create the above slide to my Offline powerpoint seminar presentation, when I came across Maria Gudelis' recent WSO "How the HECK did Maria Gudelis generate $50,000 her FIRST WEEK in Offline Consulting?!?". She's done it already AND expanded on the idea! She's only charging $5.00 for it which is ridiculously cheap. Frankly, I don't care if she's using the low price as an inducement to get me on her email list...it's great information, and it's easy enough to unsubscribe, if I so choose. What she provides is a Mindmap which outlines all the ways an offline business can be helped with online marketing. It's a great tool to show Offline clients. It can also be adopted for my Offline seminar as a starting slide. With the stong interest in Offline Consulting lately there has been a deluge of subpar WSOs on the subject. It's nice to see a quality Offline consulting product among the many mediocre, to outright scam offerings. WSO link below if you're interested. How the HECK did Maria Gudelis generate $50,000 her FIRST WEEK in Offline Consulting?!? |
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| | #90 | |
| Senior Warrior Member War Room Member Join Date: Nov 2007 Location: Sarnia, Ontario
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Wow - thanks kingcatdaddy! I am 'blushing' ![]() The advice in this thread is incredible and I have almost every Dan Kennedy product/book - powerful stuff (you can even pick up some of his older stuff yet CLASSIC on ebay!) Yes 'social media marketing' is hot for the offline clients - I even changed my 'title' to V.P. Social Media Marketing in my company as it strikes interest to everyone, even reporters! (got featured on a radio show 2 weeks ago!) For the pizza restaurant - go after repeat biz for them and 'social media spread the word". Another thing that would make it 'fun' for the owner and the customers...is actually taking 'fun video ' of them - nothing sells better than appealing to their 'ego' and offering their "moment in fame" One reason why lots of us as 'customers' of restaurants don't return to same restaurant after a while is it gets boring, same old same old and frankly, we dont' feel 'appreciated' as customers! so If it were me, I'd get the pizza owner to 1. Get a flip video camera (the non-hd one) - anyone can use it - I even taught a 61 year old biz owner who was a total non-techie, non-youtube user...and she got 10 videos up in 2 weeks for her business! 2. Get a YOUTube channel, charge for a cool background on their profile/channel - cool pics of pizza and the owner or something 3. Get the owner / trusted/fun employees to take video of - the owner telling his/her story - why I started my pizza biz for 'you' the local community - video how pizza is made in the kitchen...secrets to making delicious pizza's - video a beautiful pizza steaming hot being delivered to your customers table and everyone excited..then video after when they are finished showing the empty plate and testimonials from the customers how much they enjoyed it! (note - you are selling the 'lifestyle, fun" aspect of going to x pizza place for a night out, a break, a time to relax and simply enjoy the good ol'times!) ...so you see where you are going here with your client...making something they can 'brag' about...heck - this could even get them free publicity as well... ..Imagine the pizza restaurant customers bragging the next day at work- did you see me on Youtube last night at x pizza restaurant? .... Now hit them up with a 'social media package' to buy from you so you also create the twitter page for them - , a blog with the vids as well embedded from youtube, they can 'twitter' about each new video and customer. or secrets to making a great pizza video series...you get the drift of this - I charge $1,500 for the social media package and depending on what they need monthly - my monthly fee ranges from $100 to $2,000 per month. HOpe that helps!!! ![]() Cheers, Maria | |
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| | #91 | |
| Senior Warrior Member War Room Member Join Date: Jun 2003 Location: USA
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Thats a good idea and I support the idea in theory. But in reality the customer still has to verify their e-mail address to complete the process to get them on the list if your using any kind of legitament AR script or service. The customer can't or won't login to their e-mail account to verify their e-mail address using your in store laptop. Just not going to happen. I'm using a small 1/4-1/2 page flyer to give to customers with every order for my local clients to get a free food coupon for signing up to their list and it seems to work well so far. Frank Bruno | |
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| | #92 |
| HyperActive Warrior |
Hi Paul, Fun, laid back, free WiFi... sounds like an enjoyable gig! San Diego is a travel center. How can you get hip, young, WiFi enthusiast travellers to check out the pizza place? Something at the airport, train station, youth hostel? Do Lonely Planet or Rough Guides have web sites where you can run ads? Also, how about the local college market? The single best pizza place invention I've seen is TV's at each booth playing cartoons to keep the kiddies entertained. Regards, Allen |
| Last edited by Adaptive; 03-24-2009 at 08:49 PM. Reason: typo | |
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| | #93 | ||
| bookPumper.com War Room Member Join Date: Sep 2008 Location: California + Mexico
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That is a great idea for an overview.Maria, great tips. I especially like the idea of fun videos. I think everyone would get involved. Good times. Quote:
UPDATE: Maria, just looked at the mind map. Wow! I now officially work for NASA. Anyone who presents this will instantly be considered an expert. Good stuff. Thanks, you guys are amazing! Paul | ||
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| | #94 |
| Senior Warrior Member War Room Member Join Date: Jun 2004 Location: Cincinnati, OH , USA.
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How about letting them try out mobile marketing? You mentioned building a list of customers - they can do the same thing by letting their current customers optin to a mobile subscriber list. Rather than sending out emails or snail mail - they can send out lunch specials and happy specials to their customers mobile phones. All double optin - all CAN-spam compliant. Send me a PM - I would be happy to give you a free account for your customer to test for 90 days - and yes, there is ongoing residual if they decide to sign on Melody |
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| | #95 |
| bookPumper.com War Room Member Join Date: Sep 2008 Location: California + Mexico
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Hi Melody, How does the opt-in work for Mobile Marketing? Sounds like powerful stuff. Paul |
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| | #96 | ||
| Senior Warrior Member War Room Member Join Date: Nov 2007 Location: Sarnia, Ontario
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![]() Melody - I can't wait to interview you on the blog talk radio show about your mobile marketing solutions and how it can relate to our offline clients.......can u extend that test trial for one of my clients as well....AND...does the messages - can they be mp4s / mobile vids as well?? Cheers, M | ||
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| | #97 | |
| Senior Warrior Member War Room Member Join Date: Jun 2004 Location: Cincinnati, OH , USA.
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For example, txtr1 is rapidly becoming the most popular of our 'keywords' because it is short and easy to remember. The business name (or keyword) is added to 'txtr1' to create the unique optin for each business, so a pizza restaurant might use 'txtr1 pizza" for their optin list. To subscribe to the restaurant's list, the customer would simply text 'txtr1 pizza' to 368 638, and would then receive a message back asking them to confirm that they wanted to join the list. Customer hits the number '1' then 'send' and they are added to the list. They can opt out at any time. In restaurants we use table tents just like you see for happy specials etc. Typically the ad will say something like "Sign up for our VIP club, and get a free appetizer tonight!", with the optin instructions. They can then show their confirmation message to the server, and they get their appetizer for joining! If you are interested - let me know! And anyone else working with offline businesses - I will be happy to extend the same offer! Melody | |
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| | #98 | ||
| Senior Warrior Member War Room Member Join Date: Jun 2004 Location: Cincinnati, OH , USA.
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Yes, this will be fun! I have been in sales and marketing for almost 30 years and this is definitely one of the more fun projects we've put together. We just signed up a Lexus dealership this week, here in Cincinnati, and the local Arby's group is doing a trial at several locations - the first location they are testing is their WORST store - they were hoping it would bring in 10 customers last week - it brought in 25, so they are thrilled. As to a trial for your client - just PM me the keyword you want and it will be done - and of course - your radio show listeners will get a very special deal ;-) as well. This is a real 'bare bones' service - strictly text and only broadcast - no special features - it is really best for restaurants, bars, auto services (think lube places!) and internet marketers - any business that wants to send out a fast message to a big group frequently....at minimal cost. It's not the perfect solution for all businesses - but it is perfect for the group it's aimed at! Melody | ||
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| | #99 | |
| Senior Warrior Member War Room Member Join Date: Jan 2008 Location: USA.
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Actually by handing out the cards we are doing pretty good with the list since the word is spreading. I've also made the restaurant owner around 3K in sales so far from the list which is a great feeling. Now I have the experience and a feel for it to go and hit restaurants hard once I get back from vacation back to South Africa. My advice for you is to build the list any way you can and then market to that list, Test different offers since some offers don't pull in any body and then some offers pull in 30 tables from a list of 168. Cheers | |
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| | #100 |
| Old Internet Relic War Room Member Join Date: Nov 2004 Location: Atlanta, Georgia, USA.
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Identify their U.S.P. and see if it qualifies for interviews with local TV and radio media.
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