Promise Me You Won't Do This - Vent Inside | Warrior Forum - The #1 Digital Marketing Forum & Marketplace

ray777

13 years ago

Guess it takes all kinds to make the world go round

Thanks
1 reply

{{ DiscussionBoard.errors[3968566].message }}

James Sides

13 years ago

Wow, that's certainly a lot of nerve.

Please allow me to add to the list of DON'T's.

Obviously I have my skype in my profile and so when people buy a product they have access to me. I WANT it that way.

A few days back someone contacted me with some questions. I took 45 minutes of my very busy schedule to help them. As the questions continued I started to get a bit curious as to if they actually read my ebook so I recommended they re-read it.

It was at that point they admitted they did indeed buy it but only read about 1/2 of it before contacting me.

ALL of their questions were answered in the 2nd half of that book.

I charge $65/hour for consults and gave this person 45 minutes of my time for free because I love helping but talk about being peeved.

For goodness sake..at least go through a product before asking questions about it.

Cheers!

James

[ 3 ] Thanks
1 reply

Signature

"People will remain the same until the pain of staying the same is greater than the pain of change."

{{ DiscussionBoard.errors[3968608].message }}

JamieSEO

13 years ago

Originally Posted by Fenderkid

Obviously I have my skype in my profile and so when people buy a product they have access to me. I WANT it that way.

I charge $65/hour for consults and gave this person 45 minutes of my time for free because I love helping but talk about being peeved.

The "time vamps" gotta love 'em :p

Thanks

Signature

{{ DiscussionBoard.errors[3976421].message }}

ChrisMcDonald

13 years ago

Originally Posted by Diane S

Someone bought one of my products, then returned it. Okay, that happens. Then this person sent an email explaining how they were having trouble getting a working list of one of the items as explained in my product (remember they got their money back but still have the product - it is an ebook). They asked me if I could help. They asked me to send my own private list of the item. I could not believe my eyes.

The nerve!

Promise me after you return a digital product do not expect the product owner to provide customer service to you. Just plain RUDE!

WOW, the cheek! Did you manage to keep your calm in your response back?

Thanks
1 reply

Signature

English Speaking Writers - 400 word, 100% original articles for $6. Larger projects undertaken

{{ DiscussionBoard.errors[3968598].message }}

Diane S

13 years ago

Originally Posted by ChrisMcDonald

WOW, the cheek! Did you manage to keep your calm in your response back?

I sent back a one-liner, instructing the person to check pages xx and xx of the manual they returned. I decided to vent here instead. Thanks for listening.

Originally Posted by Fenderkid

ALL of their questions were answered in the 2nd half of that book.

I charge $65/hour for consults and gave this person 45 minutes of my time for free because I love helping but talk about being peeved.

For goodness sake..at least go through a product before asking questions about it.

Cheers!

James

This is why I don't have my Skype identity revealed here. I know things like that would happen.

Originally Posted by jrodriguez315

Diane,

I would offer the assistance they want . . . for the original price of the product.

I wonder if there is a way to create self-destructing PDF files if people get a refund . . . hmmm . . . might be an interesting product to create.

jrodriguez that is a great idea! You create it and I will definitely want to be an affiliate for that!

Thanks
5 replies

Signature

BUY ULTIMATE DEMON

KimW still needs our help DONATE DIRECTLY

My First Kindle Book: Ten Days in the Land of Smile

{{ DiscussionBoard.errors[3968724].message }}

ChrisMcDonald 13 years ago

Originally Posted by Diane S

I sent back a one-liner, instructing the person to check pages xx and xx of the manual they returned. I decided to vent here instead. Thanks for listening.

Probably the best thing to do, yes. Well done for keeping your cool!
- Thanks
Signature

English Speaking Writers - 400 word, 100% original articles for $6. Larger projects undertaken
{{ DiscussionBoard.errors[3968733].message }}
sbucciarel Banned 13 years ago

Originally Posted by Diane S

I sent back a one-liner, instructing the person to check pages xx and xx of the manual they returned. I decided to vent here instead. Thanks for listening.

I would have sent him a one-liner telling him to piss up a rope.
- [ 9 ] Thanks
- 2 replies
{{ DiscussionBoard.errors[3968744].message }}
- Craig McPherson 13 years ago
  
  Originally Posted by sbucciarel
  
  piss up a rope.
  
  Interesting concept Suzanne.
  
  *Memo to self: Add to bucket list
  
  Thanks
  
  Signature
  Money Making eBook
  
  {{ DiscussionBoard.errors[3969634].message }}
- DogScout 13 years ago
  
  Originally Posted by sbucciarel
  
  I would have sent him a one-liner telling him to piss up a rope.
  
  I dated a girl who could do that. Won a lot of bets at parties.
  
  'If captured or caught, the secretary will disavow any knowledge of your existence. This E-Book will self destruct in 5 seconds. Five. Four. Three. Two. One. \\/\/\\/\/\\/\/\\\/\//\/\\/\\/\/\\/\//\/\
  
  Thanks
  
  Signature
  
  Otis's Blog (Own The Internet, Silly)Paint Shop Tubes - Free images - Free Graphics - Free Photos - 3D - Poser Tubes - Scrap Kits
  
  {{ DiscussionBoard.errors[3969969].message }}
mattlaclear 13 years ago

Originally Posted by Diane S

I sent back a one-liner, instructing the person to check pages xx and xx of the manual they returned. I decided to vent here instead. Thanks for listening.

You're a bigger person than I am. I usually opt for my size 13 on the backside of the offender. Must be that testosterone thingamajig.
- Thanks
Signature

Free Training for SEO Providers in the United States - https://happyseoclients.com/happy-seo-clients-training/
{{ DiscussionBoard.errors[3968754].message }}
MerlynSanchez 13 years ago

I've known for a while now that you're a very nice person. Now I know you're patient, too.

Originally Posted by Diane S

I sent back a one-liner, instructing the person to check pages xx and xx of the manual they returned. I decided to vent here instead. Thanks for listening.
- Thanks
{{ DiscussionBoard.errors[3969360].message }}

DeborahDera

13 years ago

Angela's Backlinks uses some strange coding in the file so that it can only be opened on one computer (not shared with others). You also have to enter your email address as the password. That said, I don't see why a system couldn't be created to dismantle the password feature once a product is returned? Something to think about.

Originally Posted by Diane S

I sent back a one-liner, instructing the person to check pages xx and xx of the manual they returned. I decided to vent here instead. Thanks for listening.

This is why I don't have my Skype identity revealed here. I know things like that would happen.

jrodriguez that is a great idea! You create it and I will definitely want to be an affiliate for that!

Thanks

Signature

[B]Web Articles & Content * Blog Content * High Quality PLR

{{ DiscussionBoard.errors[3974938].message }}

jrodriguez315

13 years ago

Diane,

I would offer the assistance they want . . . for the original price of the product.

I wonder if there is a way to create self-destructing PDF files if people get a refund . . . hmmm . . . might be an interesting product to create.

[ 2 ] Thanks
4 replies

Signature

I'm saving 50% to 90% off all marketing tools & software tools at The Daily Gangster!

Real people. Trusted Warriors, Making real money online, now reveal their Best Online Business Blueprint! Click here to learn more . . .

{{ DiscussionBoard.errors[3968675].message }}

timpears 13 years ago

I can't believe that you wouldn't answer their question after they bought your book.

The stupidity of people never ceases to amaze me. And the gall to boot.
- Thanks
Signature

Tim Pears
{{ DiscussionBoard.errors[3969970].message }}

yukon

Banned 13 years ago

Your a better man than I.

I would have charged double the cost of the pdf, If the email for the refund matched the email for the help they wanted with the now free ebook.

Originally Posted by jrodriguez315

Diane,

I would offer the assistance they want . . . for the original price of the product.

I wonder if there is a way to create self-destructing PDF files if people get a refund . . . hmmm . . . might be an interesting product to create.

Thanks

{{ DiscussionBoard.errors[3970108].message }}

JamieSEO 13 years ago

Originally Posted by jrodriguez315

I wonder if there is a way to create self-destructing PDF files if people get a refund . . . hmmm . . . might be an interesting product to create.

Oooo

I can see it now... the "Mission Impossible PDF Add-on"
- Thanks
Signature
{{ DiscussionBoard.errors[3976482].message }}

ejb2059

13 years ago

Originally Posted by jrodriguez315

Diane,

I would offer the assistance they want . . . for the original price of the product.

I wonder if there is a way to create self-destructing PDF files if people get a refund . . . hmmm . . . might be an interesting product to create.

Excellent idea ...

If I've learned nothing in life, I've learned that people are crazy ..

Thanks

Signature

Reverend Ed
Rev's Super Solo Ads
Big Edz IM Safelist
Big Edz Blue Sapphire Safe List

{{ DiscussionBoard.errors[3976749].message }}

BIG Mike

Banned 13 years ago

[DELETED]

{{ DiscussionBoard.errors[3968745].message }}

James Campbell

13 years ago

Originally Posted by BIG Mike

Years and years ago we had a small software app (sold for $4.95) that helped people using traffic exchanges. Well, this gal bought it and then sent in a support ticket, which was no problem, and I emailed her to ask a few basic questions.

She replied along the lines of, "I won't answer those because I'm helping you improve your product. I earn $250 an hour and if you want my help you need to send it to me via PayPal."

I was blown away - and I emailed back reminding her she asked for our help not the other way around. And also told me I was into her for $50 so far. When I refused to pay, she got mad and demanded a refund and said her attorney would be after me for the rest (never happened).

I refunded her and thought I was done with her. Two-days later, I got a very pissed off email that the product was no longer working on her computer, telling her the license was invalid. When I emailed her back about the refund she said it didn't matter because she was in possession of the product and possession was 9 tenths of the law.

And then she demanded I re-activated her license,

Some people...

Best customer story I have heard in a long time

Thanks for that.

Thanks
1 reply

{{ DiscussionBoard.errors[3975289].message }}

scottlin 13 years ago

Originally Posted by James Campbell

Best customer story I have heard in a long time

Thanks for that.

Agree that is a cracker.

I'm blown away by the stories in this thread, some people are just incredible and disgraceful.

But it works both ways, I've had some interesting encounters with buying products online and on a forum like this or in the IM industry where there is so much B.S. it's amazing the lengths people will go to, to not do what they so openly promised they would do right before getting your money.
- Thanks
- 1 reply
Signature

Hottest New Facebook App is here! Fans2Page!
- Turn 30% of contest entrants into Real Paying Customers time and time again!
-Use Facebook Notifications to reach 90%+ of your list when ever you want!
Click here to check it out!
{{ DiscussionBoard.errors[3976036].message }}
- conceptsti 13 years ago
  
  whenever i get crazy clients i go and read clientsfromhell.net
  
  you should post your story on there!
  
  Thanks
  
  3 replies
  
  {{ DiscussionBoard.errors[3976086].message }}
  
  boxoun 13 years ago
  
  As a digital consumer It's frustrating buying things on hype then having to return it because you had no clue what it was when you bought it lol.
  
  I hate returning things! But sometimes you just have to!
  
  This person will never succeed in life. I'm the passive aggressive type and this is what I would have said:
  
  "You sound like you have no clue what you are doing and I really feel bad for you. Even though you returned my product but still are using it, I hope it can help YOUR PATHETIC LITTLE LIFE!"
  
  Thank you, come again.
  
  Thanks
  
  {{ DiscussionBoard.errors[3976367].message }}
  
  JamieSEO 13 years ago
  
  Originally Posted by conceptsti
  
  whenever i get crazy clients i go and read clientsfromhell.net
  
  you should post your story on there!
  
  I subscribe to the RSS feed
  
  Thanks
  
  Signature
  
  {{ DiscussionBoard.errors[3976584].message }}
  
  Murt@gh 13 years ago
  
  Originally Posted by conceptsti
  
  whenever i get crazy clients i go and read clientsfromhell.net
  
  you should post your story on there!
  
  Thanks for the link, I've been cracking up
  
  Thanks
  
  {{ DiscussionBoard.errors[4010985].message }}

txconx

13 years ago

Maybe there's a way to put a license key in these products so it could be deactivated in the instance of a refund. That's certainly something I'd like to see because offering a refund on digital products IMO is useless.

Thanks

{{ DiscussionBoard.errors[3968860].message }}

Diane S

13 years ago

Big Mike's person was a real gem. That really takes the cake. Wow!

Yeah, refunds on digital products like a pdf ebook are meaningless. Highway robbery is what it is.

Thanks

Signature

BUY ULTIMATE DEMON

KimW still needs our help DONATE DIRECTLY

My First Kindle Book: Ten Days in the Land of Smile

{{ DiscussionBoard.errors[3969134].message }}

LB

13 years ago

I had someone purchase an ebook and then refund it.

A month later they asked for a copy of the book again because they accidentally deleted it.

When I pointed out they had asked for a refund and had no further rights to the download they responded, "it's just data!" and then threatened to sue me.

I sent back an email asking if they really had lawyers on their planet. Never heard back.

[ 5 ] Thanks
3 replies

Signature

Tired of Article Marketing, Backlink Spamming and Other Crusty Old Traffic Methods?

Click Here.

{{ DiscussionBoard.errors[3969215].message }}

Lloyd Buchinski 13 years ago

Originally Posted by LB

I sent back an email asking if they really had lawyers on their planet. Never heard back.

Looks like it just took their inspiration to bring out your literary talent. Enjoyed that one
- Thanks
Signature

Do something spectacular; be fulfilled. Then you can be your own hero. Prem Rawat

The KimW WSO
{{ DiscussionBoard.errors[3969309].message }}

paulie888

13 years ago

Originally Posted by LB

I had someone purchase an ebook and then refund it.

A month later they asked for a copy of the book again because they accidentally deleted it.

When I pointed out they had asked for a refund and had no further rights to the download they responded, "it's just data!" and then threatened to sue me.

I sent back an email asking if they really had lawyers on their planet. Never heard back.

This is incredible, I can't believe how blithely ignorant some people are about digital product rights and norms. They seem to think normal rules don't apply anymore any time a digital product or software is involved. I suppose some people have this warped and distorted sense about digital property rights, where they feel they're entitled to have unrestricted access to anything and everything they download onto their computer, regardless of whether they requested a refund.

Thanks

Signature

[WSO] Secrets To Making $100/Day In 21 Days Or Less - Starting From Scratch!

>>> Features Jason Fladlien, John S. Rhodes, Justin Brooke, Sean I. Mitchell, Reed Floren and Brad Gosse! <<<

{{ DiscussionBoard.errors[3976477].message }}

JamieSEO

13 years ago

Originally Posted by LB

I had someone purchase an ebook and then refund it.

A month later they asked for a copy of the book again because they accidentally deleted it.

When I pointed out they had asked for a refund and had no further rights to the download they responded, "it's just data!" and then threatened to sue me.

I sent back an email asking if they really had lawyers on their planet. Never heard back.

My response to people like that is usually "knock yourself out, I'm sure you'll find a lawyer happy to charge you for your time..."

Thanks
2 replies

Signature

{{ DiscussionBoard.errors[3976496].message }}

paulie888 13 years ago

Originally Posted by JamieSEO

My response to people like that is usually "knock yourself out, I'm sure you'll find a lawyer happy to charge you for your time..."

I can't even believe they feel entitled to demand access to a digital product after they've requested a refund. Do they somehow think that the normal rules which apply to physical products aren't applicable anymore?

It'd be like someone feeling entitled to retaining possession of a physical product such as a computer or printer even after they're requested a refund on it...do they realize how ridiculous they sound?
- Thanks
Signature

[WSO] Secrets To Making $100/Day In 21 Days Or Less - Starting From Scratch!
>>> Features Jason Fladlien, John S. Rhodes, Justin Brooke, Sean I. Mitchell, Reed Floren and Brad Gosse! <<<
{{ DiscussionBoard.errors[3976523].message }}
txconx 13 years ago

Originally Posted by JamieSEO

My response to people like that is usually "knock yourself out, I'm sure you'll find a lawyer happy to charge you for your time..."

I had a woman call me on the phone and threaten to sue me for something I'd said online about her website.

I asked her if her attorney charges by the hour and she affirmed that yes, he did. I then cheerily said "Great, give him my number! I'm sure there's LOTS of things for me to talk with him about!"

Funny, I never heard from her attorney.
- [ 1 ] Thanks
{{ DiscussionBoard.errors[3980650].message }}

infomaniacs

13 years ago

Wow, that is rude. I have bought stacks of digital goods and have never asked for a refund. Even the ones that weren't so great.
Some people just need to suck it up.

Thanks

Signature

POSITIONS VACANT - Work From Home Pet Business
Make Money ~ Unique Products That EVERYONE Needs

{{ DiscussionBoard.errors[3969356].message }}

KenThompson

13 years ago

Originally Posted by Diane S

I could not believe my eyes.

The nerve!

Promise me after you return a digital product do not expect the product owner to provide customer service to you. Just plain RUDE!

Hey Diane...

That is rude and thoroughly reprehensible. By the way...

I like being proactive. I have not bought your product, but I would like
to request a refund...

and a review copy, please?

Thanks! You're the best!

Ken

[ 5 ] Thanks
2 replies

{{ DiscussionBoard.errors[3969369].message }}

Lea Karana 13 years ago

wow thats crazy

You should have told him in the email that you cannot help him since he returned the item.
let them know that your are aware of the fact that they returned the ebook.

the nerve!!
- Thanks
- 1 reply
{{ DiscussionBoard.errors[3969425].message }}
- Karen Blundell 13 years ago
  
  Diane, this world is crazy sometimes, isn't it?
  
  I had someone give me a really hard time over one of my free WordPress themes. She said my theme broke her website and she went on and on and expected me to fix it for her for nothing. The theme is still housed at WordPress.org and if it did break a site, WordPress techs would immediately delete the theme from their repository, because they are quite strict about theme compatibility issues. The problem was with one of the scripts she was trying to run from the site, so I helped her out to a point, but when she started to get nasty, I simply blocked her IP and her site.
  
  I've had a few issues like that but they are few and far between. After doing business online for sometime, you're bound to run into the odd nut job. Thankfully, there are far more good people in this world.
  
  Thanks
  
  1 reply
  
  Signature
  ---------------
  
  {{ DiscussionBoard.errors[3969491].message }}
  
  Devid Farah 13 years ago
  
  Diane, i'm with you and you're right.
  
  Well, i simply would say:
  
  "Very sorry but no customer support for refunded products". That's it.
  
  Devid
  
  Thanks
  
  Signature
  
  Wso of the Day - 1570+ SOLD!
  
  {{ DiscussionBoard.errors[3969532].message }}

James Sides

13 years ago

Originally Posted by KenThompson

Hey Diane...

That is rude and thoroughly reprehensible. By the way...

I like being proactive. I have not bought your product, but I would like
to request a refund...

and a review copy, please?

Thanks! You're the best!

Ken

Had to give a thanks for this. I literally LOL'd when I read it. Glad I didn't have a mouth full of pop.

Cheers!

James

[ 1 ] Thanks

Signature

"People will remain the same until the pain of staying the same is greater than the pain of change."

{{ DiscussionBoard.errors[3969541].message }}

Fernando Veloso

13 years ago

Sold a WP theme for some time and one day had this email asking for help to "install" the theme.

Replied back asking for purchase number/email and got this answer:

"No, I didn't bought it, just downloaded a copy for free at ********. But if this is your product, you have to install it for me."

I simply added the email ID to my **** list.

[ 2 ] Thanks
1 reply

Signature

People make good money selling to the rich. But the rich got rich selling to the masses.

{{ DiscussionBoard.errors[3969561].message }}

KenThompson

13 years ago

Originally Posted by Fernando Veloso

Sold a WP theme for some time and one day had this email asking for help to "install" the theme.

Replied back asking for purchase number/email and got this answer:

"No, I didn't bought it, just downloaded a copy for free at ********. But if this is your product, you have to install it for me."

I simply added the email ID to my **** list.

Kind of makes you wonder how some get through life.

Who said the universe isn't kind...

Ken

[ 1 ] Thanks

{{ DiscussionBoard.errors[3969768].message }}

Clyde

13 years ago

Better than asking for a refund after 6 months just because they can.

Happened to me once before.

Thanks

Signature

Generate Unlimited Number of Micro Niche Keywords, Multi-threaded EMD Finder PLUS More!

50% OFF WSO.

{{ DiscussionBoard.errors[3969756].message }}

Monidelgagrillo

13 years ago

I agree, way to keep your cool. A lot of people would've probably handled that differently. Now if they ask you anything else, I wouldn't provide any answers because they shouldn't be worth your time. If they're not helping you out, why should you help them out?

Monica

Thanks
1 reply

{{ DiscussionBoard.errors[3969793].message }}

oneplusone

13 years ago

I experience naughty customers like this quite often, as a vendor in many different niches.

You've got to be careful not to tar all customers with the same brush, most are decent people just trying to solve their problems etc

Thanks
1 reply

Signature

'If you hear a voice within you say "you cannot paint," then by all means paint and that voice will be silenced.' Vincent Van Gogh.

{{ DiscussionBoard.errors[3969852].message }}

theplugindude

13 years ago

I really think no one has faced my situation..

One guy purchased my product, then asked for a refund, then again purchased the product

(it was not downloadable - It was a video course hosted online)

And then

Again asked for a refund.

Can anyone beat that?

Screw the refund seekers!

Thanks
2 replies

{{ DiscussionBoard.errors[3969905].message }}

CorporatePuppet 13 years ago

Wow that's shocking (and I've seen a lot of crazy stuff).

You know you should make lemons out of lemonade on this thing. Take the story and add it to your salescopy around the refund guarantee. I'd highlight the fact that you offer a full refund no questions asked and then add in this story to show that in this situation you even helped someone out after they refunded.

Now the first thing that you might think is that adding that would encourage people to refund but A) you don't know that until you test it and B) I might also add to the salescopy story that you had to promise your business partner that you would not offer support anymore to someone that has refunded since you two had a meeting and he/she convinced you that it was not in the best interest of paying customers. (or something to that effect)
- Thanks
- 1 reply
{{ DiscussionBoard.errors[3969933].message }}
- Boston Joe 13 years ago
  
  Wow, patient indeed. Not sure I would have been able to hold back like you did. Good for you.
  
  Thanks
  
  1 reply
  
  {{ DiscussionBoard.errors[3969973].message }}
  
  mikestewart 13 years ago
  
  I am not sure that I would have as much patients as anyone one here. Would be hard to ignore these requests without responding with 4 letter words!
  
  Thanks
  
  {{ DiscussionBoard.errors[3970025].message }}

JamieSEO

13 years ago

Originally Posted by prats2992

I really think no one has faced my situation..

One guy purchased my product, then asked for a refund, then again purchased the product

(it was not downloadable - It was a video course hosted online)

And then

Again asked for a refund.

Can anyone beat that?

Screw the refund seekers!

Sorry to burst your bubble... I've had that happen twice over the past 2 years (2 different clients) :rolleyes:

I actually keep my own "blacklist" that I add people like this to.

If I receive any order from them for goods or services I immediately reject the order and just send them a refund. Saves time - when they ask why I just copy and paste the email/saga that got them blacklisted and say I'm not interested in having them as a client or buyer.

When they complain about being blacklisted I just tell them that I have a limited number of a$$hats I am willing to deal with

Thanks

Signature

{{ DiscussionBoard.errors[3976526].message }}

unlimitedmarketing

13 years ago

Wow, that is ridiculous! If they had questions, I would ask them to buy the book again. Ha ha! That would make me mad.

Thanks

Signature

Custom Craigslist Image Ad Designs & Videos For Craigslist Ads
Dallas WordPress Content Marketing Blog

{{ DiscussionBoard.errors[3970044].message }}

ARS

13 years ago

That's a really awful move, I'd be really annoyed if someone did that to me and probably rant at them saying to buy it again if they want support.

I would never return a book for the money back if I thought it was worth the money I paid, and it was as advertised.
I mean you know that most people that request refunds use it anyway.

But to get refunded and ask for support.. Really pathetic.

Thanks

{{ DiscussionBoard.errors[3970104].message }}

KunTaoM

13 years ago

At early stage if you can remember the ebook is not in PDF format. It is an executable file with .exe extension.

I guess if that can reapply again today, definitely you can control and secure you ebook if customer decide to refund.

It's kind of ebook license where you can assign S/N or special code to open the ebook and deactive the S/N or code incase customer refund.

Thanks
2 replies

{{ DiscussionBoard.errors[3970135].message }}

CDarklock 13 years ago

Originally Posted by KunTaoM

At early stage if you can remember the ebook is not in PDF format. It is an executable file with .exe extension.

And today, people read ebooks on their iPhone.

An EXE file doesn't work. The iPhone doesn't even unzip. You have an ebook people buy on their iPhone, it had better be a raw PDF with direct link from the download page.

There is a reason we don't do things that way anymore.
- Thanks
Signature

"The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
{{ DiscussionBoard.errors[3970143].message }}

JamieSEO

13 years ago

Originally Posted by KunTaoM

At early stage if you can remember the ebook is not in PDF format. It is an executable file with .exe extension.

I guess if that can reapply again today, definitely you can control and secure you ebook if customer decide to refund.

It's kind of ebook license where you can assign S/N or special code to open the ebook and deactive the S/N or code incase customer refund.

Hmm - people are far more wary of downloading .exe files. I would never download an ebook in that format unless I already knew and trusted the creator.

Protecting against viruses is enough work already

Thanks

Signature

{{ DiscussionBoard.errors[3976543].message }}

shabit87

13 years ago

LMAO! People can be something! And you're sure this is the same guy...not just some man with a very common name like John?

I'm sure you're right, just hard to believe.

So how did you reply to this um, unique, customer?

Thanks

{{ DiscussionBoard.errors[3970350].message }}

Vanessa Rodriguez

13 years ago

At least it goes to show that there was nothing wrong with your product since the jerk is obviously putting it to use. What a scumbag

Thanks

{{ DiscussionBoard.errors[3970415].message }}

sbucciarel

Banned 13 years ago

I just got one. Must be something in the air. Got a signup to one of my membership sites, but two registrations came in both at the same time and neither registration matched the paypal email of the buyer.

I contacted the buyer, thanked them for their purchase and asked them which email address they used to sign up.

She emailed me back and told me which one it was.

Couple of minutes pass.

She emails me and says she never authorized the Paypal transaction. Had no knowledge of the purchase (of course, having no knowledge of the purchase, she somehow managed to sign up to my membership site after payment and give me the correct signup email address .... hmmmm)

Of course I refunded immediately. She filed an unauthorized payment dispute immediately. Deleted both accounts in my membership site.

I would have believed the unauthorized payment claim had she not signed up to the membership site and told me the correct email address. Anyway, I've banned that Paypal in the membership site, plus another membership site I have, plus DLGuard ... just so she doesn't accidentally have any more unauthorized purchases.

Thanks
1 reply

{{ DiscussionBoard.errors[3974876].message }}

JamieSEO

13 years ago

Originally Posted by sbucciarel

She emailed me back and told me which one it was.

Couple of minutes pass.

She emails me and says she never authorized the Paypal transaction. Had no knowledge of the purchase (of course, having no knowledge of the purchase, she somehow managed to sign up to my membership site after payment and give me the correct signup email address .... hmmmm)

I've had that lovely trick pulled on me for selling websites, services, memberships, product purchases... all with the buyer actually emailing me details...

The worst part is that any time they claim it's an unauthorized transaction PayPal seems to side with them in any dispute, regardless of evidence you can provide that proves they've communicated with you and that the purchase was legit

Thanks

Signature

{{ DiscussionBoard.errors[3976557].message }}

Dan C. Rinnert

13 years ago

Originally Posted by Diane S

Someone bought one of my products, then returned it. Okay, that happens. Then this person sent an email explaining how they were having trouble getting a working list of one of the items as explained in my product (remember they got their money back but still have the product - it is an ebook). They asked me if I could help. They asked me to send my own private list of the item. I could not believe my eyes.

The nerve!

Promise me after you return a digital product do not expect the product owner to provide customer service to you. Just plain RUDE!

Can you reverse the refund? The terms of a refund generally indicate that the file being "returned" is removed and deleted from the user's computer. The fact that they subsequently eMailed you shows they did not do that. So, by their own admission, whatever excuse they used for the refund was invalid.

[ 1 ] Thanks
1 reply

Signature

Dan's content is irregularly read by handfuls of people. Join the elite few by reading his blog: dcrBlogs.com, following him on Twitter: dcrTweets.com or reading his fiction: dcrWrites.com but NOT by Clicking Here!

Dan also writes content for hire, but you can't afford him anyway.

{{ DiscussionBoard.errors[3974895].message }}

Richard Van

13 years ago

Originally Posted by Dan C. Rinnert

Can you reverse the refund? The terms of a refund generally indicate that the file being "returned" is removed and deleted from the user's computer. The fact that they subsequently eMailed you shows they did not do that. So, by their own admission, whatever excuse they used for the refund was invalid.

Excellent.

Thanks for that Dan, I'm going to have fun with that one

In fact all the persons saying is...

"Hi Diane, I'm a serial refunder and don't like paying for things. The book you sent was great and I'm implementing it now. I just don't want you to have any money for it. I also would like you to bend over backwards to help me as well, as I'm such a decent honest and caring person, albeit without a brain"

Thanks

Signature

Wibble, bark, my old man's a mushroom etc...

{{ DiscussionBoard.errors[3976532].message }}

Roaddog

13 years ago

Originally Posted by Diane S

Someone bought one of my products, then returned it. Okay, that happens. Then this person sent an email explaining how they were having trouble getting a working list of one of the items as explained in my product (remember they got their money back but still have the product - it is an ebook). They asked me if I could help. They asked me to send my own private list of the item. I could not believe my eyes.

The nerve!

Promise me after you return a digital product do not expect the product owner to provide customer service to you. Just plain RUDE!

Wow Diane, I would be mad too.

There is little worse to deal with in business, than arrogant stupidity.

I hope your day(s) gets better.

Hopefully they are the exception to the rule for you.

Jim

Thanks

Signature

KimW a Fellow Warrior Who Really Needs Help
Ken Strong Cancer Donation | Keep Ken Strong WSO

{{ DiscussionBoard.errors[3974912].message }}

AMiRU

13 years ago

Ouch, that must be very annoying. I hope it won't ever happen to me. At least in my business, whenever someone request a refund I'll definitely terminate his/her account once a refund has been issued.

Thanks

Signature

Domain Name Registration & Web Hosting - Accepts Perfect Money, PayPal & Payza

{{ DiscussionBoard.errors[3974916].message }}

entry

13 years ago

Originally Posted by Diane S

they were having trouble getting a working list of one of the items as explained in my product......

....to send my own private list of the item.

Private list of the item?

What do you mean by list? what type of list? summary list or email list :confused:

Thanks

Signature

I Have to say a Massive...THANK YOU to every Warrior who has helped me, and thanks to every warrior who helps me in the future...

{{ DiscussionBoard.errors[3974970].message }}

mezner

13 years ago

Originally Posted by Diane S

Promise me after you return a digital product do not expect the product owner to provide customer service to you. Just plain RUDE!

I promise and I doubt I will actually ever return a book unless it wasn't what they were advertising.

Thanks

{{ DiscussionBoard.errors[3974975].message }}

LynneCarey

13 years ago

Originally Posted by Diane S

Promise me after you return a digital product do not expect the product owner to provide customer service to you. Just plain RUDE!

Firstly... I promise

Secondly, I can't even imagine what sort of person could do what you have explained, and also with some of the other 'experiences' posted in this thread!! Flabbergasting!!

Commendations on your handling of the situation with such patience and generosity. I think ultimately at some point, people will get back what they give out!!

The only reasons I have ever refunded anything were for the following:

I bought something twice Yes, I did indeed, but I then contacted the product owner and explained why I was requesting a refund for just the 1 product... embarrassing...
The product genuinely didn't deliver what it claimed!
Or... The product was not what I thought, and I was not interested in using it - so many sell things without being up front with what it is you are actually getting (I usually won't buy things now, unless they give a good idea what it is they are selling).

I would never refund anything that delivered value, and which I purposefully bought with the intention of using it.... even if I didn't! [mmm not that I would ever buy something useful and not actually USE it....]

Thanks everyone for sharing some of your less pleasant customer experiences.

It is rather shocking what some people will do...

Thanks
2 replies

Signature

LynneCarey.com - Love Helping People Get Started Online, and Avoid the PitFalls!

{{ DiscussionBoard.errors[3974982].message }}

Niky Ray 13 years ago

Good for you to stay calm!
Losing your temper won't make these people kinder. But, it could harm your business. Not to mention your nervous system! No more rudies please!
- Thanks
{{ DiscussionBoard.errors[3980788].message }}
meerkat29 13 years ago

There will always be some people who try to get over on a merchant, so I would make sure my refund policy spells out exactly what the terms are. You want a satisfied customer who will recommend you to other buyers, but you don't want to take a loss because some jackwagon is trying to take advantage of you.
- Thanks
{{ DiscussionBoard.errors[4010846].message }}

John Romaine

13 years ago

Imagine a profitable business without whinging customers. How nice would that be?

Thanks

Signature

BS free SEO services, training and advice - SEO Point

{{ DiscussionBoard.errors[3974994].message }}

JamieSEO

13 years ago

Originally Posted by Diane S

Someone bought one of my products, then returned it. Okay, that happens. Then this person sent an email explaining how they were having trouble getting a working list of one of the items as explained in my product (remember they got their money back but still have the product - it is an ebook). They asked me if I could help. They asked me to send my own private list of the item. I could not believe my eyes.

The nerve!

Promise me after you return a digital product do not expect the product owner to provide customer service to you. Just plain RUDE!

ROFL - I get charming people like that every now and then (thankfully only about 1 out of 100).

My favs are signing up for one of my services, getting all bonuses and advice they can possibly squeeze out of me, then saying they've changed their mind (no reason ever given) and wanting a 100% refund...

And of course, buying one of my products - emailing me saying they want a full refund because they don't like it and then seeing them use my product on one of their sites...

Most people = great to deal with

Unfortunately there is always the a$$hat factor - the only way to avoid it is to have absolutely no client interaction :p

Thanks

Signature

{{ DiscussionBoard.errors[3976411].message }}

Kal Sallam

13 years ago

Wow..What a nerve, I don't really understand how do these people think,or are they just trying to be smart or treating you like a freaking COMPUTER!

Thanks

{{ DiscussionBoard.errors[3976452].message }}

JamieSEO

13 years ago

Hey Big Mike... pretty sure I've had that client :p

Thanks

Signature

{{ DiscussionBoard.errors[3976492].message }}

JamieSEO

13 years ago

Originally Posted by Diane S

Then this person sent an email explaining how they were having trouble getting a working list of one of the items as explained in my product (remember they got their money back but still have the product - it is an ebook). They asked me if I could help. They asked me to send my own private list of the item.

I must confess that when my temper has gotten the better of me I have a little response I like to send in these situations...

Email back to a$$hat: No problem - the list you requested is attached.
[I deliberately don't actually attach anything]

When a$$hat emails me saying there is no attachment...

Email back to a$$hat: That's strange - it shows that it went through here. Maybe your anti-virus program blocked it. I have attached it again for you.
[Again - I don't actually attach anything]

I just keep going in this vein until a$$hat has turned off their anti-virus, firewall, triple checked their email settings, rebooted their modem, rebooted their PC, etc.

Then my final email to them is: Oh - I just noticed that you had already been issued a refund for this product, so unfortunately you are no longer permitted to use it.

Then block their email address

[ 1 ] Thanks
2 replies

Signature

{{ DiscussionBoard.errors[3976583].message }}

Amanda Craven

13 years ago

Originally Posted by JamieSEO

I must confess that when my temper has gotten the better of me I have a little response I like to send in these situations...

Email back to a$: No problem - the list you requested is attached.
[I deliberately don't actually attach anything]

When a$ emails me saying there is no attachment...

Email back to a$: That's strange - it shows that it went through here. Maybe your anti-virus program blocked it. I have attached it again for you.
[Again - I don't actually attach anything]

I just keep going in this vein until a$ has turned off their anti-virus, firewall, triple checked their email settings, rebooted their modem, rebooted their PC, etc.

Then my final email to them is: Oh - I just noticed that you had already been issued a refund for this product, so unfortunately you are no longer permitted to use it.

Then block their email address

ROFL - that is brilliant! Just remind me never to get on the wrong side of you...

Thanks
1 reply

Signature

Want to get the best no-BS marketing advice for free? Click here...

{{ DiscussionBoard.errors[3976729].message }}

JamieSEO 13 years ago

Originally Posted by Amanda Craven

ROFL - that is brilliant! Just remind me never to get on the wrong side of you...

I reserve it for special people like the one in the OP
- Thanks
Signature
{{ DiscussionBoard.errors[3976743].message }}

scottlin

13 years ago

Originally Posted by JamieSEO

I must confess that when my temper has gotten the better of me I have a little response I like to send in these situations...

Email back to a$: No problem - the list you requested is attached.
[I deliberately don't actually attach anything]

When a$ emails me saying there is no attachment...

Email back to a$: That's strange - it shows that it went through here. Maybe your anti-virus program blocked it. I have attached it again for you.
[Again - I don't actually attach anything]

I just keep going in this vein until a$ has turned off their anti-virus, firewall, triple checked their email settings, rebooted their modem, rebooted their PC, etc.

Then my final email to them is: Oh - I just noticed that you had already been issued a refund for this product, so unfortunately you are no longer permitted to use it.

Then block their email address

That's awesome!!

Thanks
1 reply

Signature

Hottest New Facebook App is here! Fans2Page!
- Turn 30% of contest entrants into Real Paying Customers time and time again!
-Use Facebook Notifications to reach 90%+ of your list when ever you want!
Click here to check it out!

{{ DiscussionBoard.errors[3976769].message }}

JamieSEO

13 years ago

Originally Posted by scottlin

That's awesome!!

My form of stress relief

Thanks
1 reply

Signature

{{ DiscussionBoard.errors[3976806].message }}

Jill Carpenter

13 years ago

Originally Posted by Diane S

They asked me if I could help. They asked me to send my own private list of the item.

I would have made a "special" private list of the item, and tossed in some medical terms or some new internet marketing terms, lol.

I'm not sure what kind of list you have there, but it might have been fun to allude that the information they were seeking was readily available on a page they should have access to after having bought your product. And that their payment confirmation code is their password - which works unless a product is returned. :p

Thanks
1 reply

Signature

"May I have ten thousand marbles, please?"

{{ DiscussionBoard.errors[3976822].message }}

Diane S

13 years ago

Originally Posted by Jill Carpenter

... it might have been fun to allude that the information they were seeking was readily available on a page they should have access to after having bought your product. :p

Jill, I did reply that the info they needed was described on page xx of the manual they returned.

UPDATE: I heard back from the customer, and he said it wasn't him, it was ClickBank! ClickBank did the return, not him! So now I am in 'email negotiations' with CB over this. Will keep you posted. I will get to the bottom of this.

Thanks
1 reply

Signature

BUY ULTIMATE DEMON

KimW still needs our help DONATE DIRECTLY

My First Kindle Book: Ten Days in the Land of Smile

{{ DiscussionBoard.errors[3987590].message }}

Diane S 13 years ago

Update: Clickbank will not return my money. But I now have the money.

Recap: Here's What Happened
1. Customer buys my clickbank product
2. ClickBank security department 'disapproves' of the transaction by my customer, and WITH NO NOTICE TO ME refunds the customer's money.
3. I check ClickBank report and note a refund that should not have been there AS THERE WAS NO EMAIL FROM CLICKBANK TELLING ME ABOUT THE REFUND as there has always been
4. I note my spreadsheet that product was refunded to that customer and forget all about it
5. A week later customer asks me to provide, gratis, a list of items related to the product.
6. I check my spreadsheet, note the product was refunded, get upset, calm down, send one line response - "You can get those items by following the instructions of page xx of the manual you returned."
7. Start this thread
8. Customer replies it wasn't him, it was ClickBank who did the refund.
9. Start support ticket with ClickBank and result is they decided purchase was fraudulent and did a refund - end of story as far as they are concerned.
10. I forward ClickBank decision email to customer with a request for the money.
11. Customer pays within hours and then sends email asking for the list of info AGAIN!
12. I remain calm, send the list. :rolleyes:

What should have happened, IMHO
1. Customer buys product.
2. ClickBank flags purchase as fraudulent, issues refund to customer and notifies me by email.
3. Customer notices refund, realizes I am being denied payment for a digital product he now owns, and contacts me for details on how to directly send me payment for my digital product.
4. Customer turns to page xx of manual and generates his own list of items related to the product.

Thanks for listening. I have learned a lot through this situation. I learned I don't want to continue to do business with ClickBank. I learned to track refund notifications, check against reports, and when things don't match up, contact the customer to see what's up. If flagging for fraudulent sales happens again, I will not hesitate to just immediately ask the customer for the payment directly.

May this never happen to you... and as soon as the bogus CDR is met, I am "SO OUTTA THERE!"

Diane
- Thanks
Signature

BUY ULTIMATE DEMON
KimW still needs our help DONATE DIRECTLY
My First Kindle Book: Ten Days in the Land of Smile
{{ DiscussionBoard.errors[4007494].message }}

Claire Sharp

13 years ago

If i were on your shoe, i can't help but get angry to that person. What a rude person he/she is!

Thanks

{{ DiscussionBoard.errors[3977102].message }}

J R Salem

13 years ago

Probably a decent chance they were planning to ask for refund before the purchase, and it wouldnt be the first time for them.

Whether an online or offline business, the bad seeds exist unfortunately.

Thanks

{{ DiscussionBoard.errors[3977108].message }}

Ephrils

13 years ago

I regret to say I've hit some refunders like this. They then use Paypal to immediately file a bank dispute to reverse the transaction for a digital product. Drives me crazy.

There should be a Master Serial Refunder List, with posted proof to show never to do business with them... this last purchaser is definitely going on mine.

Thanks

Signature

Two Signature lines for rent.

{{ DiscussionBoard.errors[3981141].message }}

Troy Broussard

13 years ago

Originally Posted by Diane S

Someone bought one of my products, then returned it. Okay, that happens. Then this person sent an email explaining how they were having trouble getting a working list of one of the items as explained in my product (remember they got their money back but still have the product - it is an ebook). They asked me if I could help. They asked me to send my own private list of the item. I could not believe my eyes.

The nerve!

Promise me after you return a digital product do not expect the product owner to provide customer service to you. Just plain RUDE!

It's always tough when you put a lot into something and have it come back. But worse when it's just obvious abuse. We all hate to see our pride and joy returned, but if the person at least takes a minute of their time and gives me a little feedback or something, well, that's ok...

The other day got one that bought, downloaded and with 10 minutes sent an email saying he was taking advantage of my "no questions asked refund"... so, there you have it. True to my word, no questions, just refunded - all you can do... but clearly the person had no intention of doing anything other than swiping it from the beginning...

Thing is, it all comes around - so don't trip on it... serial refunders will never be successful as internet marketers anyway, so it is what it is...

Thanks

Signature

Effective SEO For Post Panda Google

{{ DiscussionBoard.errors[4007648].message }}

seasoned

13 years ago

Diane S,

It sounds to me like CLICKBANK is the one that did something wrong. Would they, should they, send an email to the customer saying it was fraudulent? YEAH, **YOU** should have been notified. They MIGHT have attempted to send you an email. Email is VERY low security, but it is ALSO very unreliable. 8-( The problem could be on your side, their side, or anywhere in between. They SHOULD have a system to resend emails that fail. If the email fails anywhere AFTER their system successfully attempts, they will likely get a notice. TWO problems:

1. If it fails on THEIR side, ALL BETS ARE OFF!
2. Almost NOBODY checks those emails.

BTW that is one nice thing about the paypal IPN. They KNOW that http is unreliable, like email. When they send the IPN, they check the response. If it isn't OK, then they wait and RESEND IT! If THAT isn't OK, they wait LONGER, and RESEND IT! They keep doing this for quite a while.

Steve

Thanks

{{ DiscussionBoard.errors[4010341].message }}

seasoned

13 years ago

BTW by unreliable, I mean that you can not even trust that you will get a response, and there is no verification that you got the data correctly. Of course, MOST systems ALSO have lousy basic UDP/TCP-IP connections, and succumb to breaks of even a fraction of a second.

Steve

Thanks
1 reply

{{ DiscussionBoard.errors[4010376].message }}

angiedc 13 years ago

Wow! Scary, but informative. I actually bought a WSO that I felt didn't quite deliver on what was promised and while I could have requested a refund I didn't think it was the right thing to do since I now had the benefit of having viewed the product. I thought about it for a minute, but chalked it up to lesson learned. I'd vet things more carefully before buying again.
- Thanks
Signature

Check out my latest blog post here.
{{ DiscussionBoard.errors[4010501].message }}

Murt@gh

13 years ago

Unbelievable.

Daylight robbery! People can be crazy, that is for sure.

Thanks

{{ DiscussionBoard.errors[4010734].message }}

Promise Me You Won't Do This - Vent Inside

Trending Topics

How do I effectively build and nurture an email list for affiliate marketing purposes?

Are Solo ADs the Most Cost Effective Way to Promote your Product?

Are billboards still effective in driving customers?

Been a while! Any of you Old Timers here?

How much does the rebranding affect CR ?