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Would WF Allow this?

by dvduval
15 replies
I am planning to make my first WSO and I am concerned I may not be able to keep up with all the orders without granting access to my WF account for one of my staff. Would I be allowed to give a trusted staff member my WF login credentials so they could help me process orders?
  • Profile picture of the author Michael Meaney
    Good question!

    I've also wondered this.. sometimes the amount of PM's coming in takes up so much time to get through, it's something that I'd like my support team to handle if possible.
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  • Profile picture of the author timpears
    I have seen other assistants chime in and post answers to WSO threads. Here is a quick search of Google for a thread I was reading yesterday.
    site:warriorforum.com "colleen's assistant" - Google Search

    Hope that answers your question.
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    Tim Pears

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  • Profile picture of the author sbucciarel
    Banned
    Good question ... don't really know the answer. First time I've seen this question posted.
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    • Profile picture of the author Jill Carpenter
      Well, here is what I would do:

      I would get an assistant set up and make sure they have war room access so they can send/receive pms.

      Then, you can download your massive pms once daily and pass on the file for the assistant and they can pop back replies, or you can just forward the pms to the assistant directly - but I think the first case scenario might be better.

      You can also just tell folks in the wso to pm your assistant who will take care of support or even set up a separate support addy for all of it.

      I think there are work arounds.
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      "May I have ten thousand marbles, please?"

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  • Profile picture of the author dvduval
    I appreciate the feedback. Could I maybe direct people to a web form on my site instead? Or does WF require everything be handled on the site?
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    It is okay to contact me! I have been developing software since 1999, creating many popular products like phpLD.
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    • Profile picture of the author Jill Carpenter
      Originally Posted by dvduval View Post

      I appreciate the feedback. Could I maybe direct people to a web form on my site instead? Or does WF require everything be handled on the site?
      Yes! I did this in the past.

      Directed people to fill out a form and place an order based on how many of something they wanted.



      There are some free scripts to help you do this too online.

      As long as people get what they are ordering for the pricing you are offering it is all fine.
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      "May I have ten thousand marbles, please?"

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    • Profile picture of the author tpw
      Originally Posted by dvduval View Post

      I appreciate the feedback. Could I maybe direct people to a web form on my site instead? Or does WF require everything be handled on the site?

      WSO's are simply an advertising platform.

      The WF does not require anything of the WSO, except that they are honest and do not cover forbidden topics -- to my knowledge.

      Many WSO creators run their actual payment processing and contact support from their own website, so you would not be wrong to do that.

      Encouraging feedback on the thread is strongly recommended to influence more sales. When Sam England and I release a joint WSO, I never log into his account, but I do answer questions in the thread. As long as you inform your audience who is able to speak on your behalf, you should be good.

      If there is anything beyond the scope of what can be handled in the thread, you should refer those communications to your website.
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      Bill Platt, Oklahoma USA, PlattPublishing.com
      Publish Coloring Books for Profit (WSOTD 7-30-2015)
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    • Profile picture of the author Paul Myers
      Originally Posted by dvduval View Post

      I appreciate the feedback. Could I maybe direct people to a web form on my site instead? Or does WF require everything be handled on the site?
      Actually, an off-forum contact method is required for WSO sellers.

      How you manage that is entirely up to you. It can be as simple as an email address or as complete as a phone number, help desk system, private email address, support forum, and Friday night meet-ups at the local pub.


      Paul
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      Stop by Paul's Pub - my little hangout on Facebook.

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  • Profile picture of the author Web Tempest
    maybe direct buyers to post queries to another place outside of the forum? ie a free account on Get Satisfaction | Customer Community Software - Love your Customers.
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    Blueprint Mint - The Internet Marketing Marketplace
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  • Profile picture of the author KohenD
    its probably not allowed to share an access of your account with anyone else.

    If I were you and you really wanted an assistant, then I would suggest that your Assistant makes and account here, and you mention upfront that all questions go to them .
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    • Profile picture of the author Jill Carpenter
      Originally Posted by KohenD View Post

      its probably not allowed to share an access of your account with anyone else.
      Why guess? Ask support.

      There are some married couples and some partnerships I've seen.

      But to confirm, I'd submit a ticket on the issue.
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      "May I have ten thousand marbles, please?"

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      • Profile picture of the author LegitIncomes
        Originally Posted by Jill Carpenter View Post

        Why guess? Ask support.

        There are some married couples and some partnerships I've seen.

        But to confirm, I'd submit a ticket on the issue.
        It's okay to do, as long as you contact the Help Desk FIRST and let them know. I've done this myself, and they said it was fine, no problem.
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  • Profile picture of the author WillR
    From experience I would handle as much of the support part of your business OFF the Warrior Forum. I find answering support issues, questions, etc through the PM section of the forum very annoying - it's not very user-friendly for something like that.

    Sure, you are going to want to answer any pre-sale questions or concerns people have inside the actual WSO thread however all customer enquiries should go to an email or a help desk system. That way you can easily share the task with others if need be - it's also much easier to track everything.

    One thing I noticed from experience is if you answer all your support questions through the Warrior Forum you WILL get cunning little people asking you questions who have not actually bought the product and are just trying to figure out your method without buying the WSO.

    How do I know this?

    I suspected it on several occasions because of the questions they were asking and they went on to tell me they were members who had already purchased. In my members area it clearly lists a support email address for people to get hold of me. I told these people to contact me on the support address listed in the members area and never heard anything back from them - funny that!
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    • Profile picture of the author paulie888
      Originally Posted by WillR View Post

      From experience I would handle as much of the support part of your business OFF the Warrior Forum. I find answering support issues, questions, etc through the PM section of the forum very annoying - it's not very user-friendly for something like that.
      This is probably the best approach to take, because you don't want your thread cluttered with support requests anyway, and the PM system here is very limited in terms of the messages it can handle.

      A support ticket system (or at the very least an external dedicated support email address) would be the most efficient way of handling support requests in a timely and expedient manner, in my opinion.

      Paul
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  • Profile picture of the author WillR
    I'll just throw in another reason why I like using email or a ticket system instead - it means I can reply to simple support requests from my phone when out on the road. Trying to view Warrior Forum PM messages on a mobile device can be done but it is one hell of a pain in the backside replying to them. It's not a problem with the Warrior Forum - the Warrior Forum is just that... a forum. It's not built to be a support system and that's why taking your support elsewhere is probably the best practice.
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