Do you get your money back from a Paypal dispute?

Profile picture of the author alex84 by alex84 Posted: 08/17/2008
I've never had to do a Paypal dispute, but I think it will soon be the case. I bought 2 days ago a WSO product from a member, but never was sent anything. I sent an email and a message on the member's community website, still nothing. Will I get my money back from opening a dispute on Paypal if the other persons doesn't respond or something?

Anyways, I won't give a name yet, because he might have some valid reason for not responding, but considering he has been online during the weekend on the Warrior forum at least, I find it weird that he hasn't responded. If this doesn't get resolved in a good way, I will make a new post with a warning about dealing with this member (is it within the rules to do so?).
#back #dispute #money #paypal

  • Profile picture of the author Faisal Anwar
    Faisal Anwar
    As long as they seller have not give you the service or product he/she promise, you will get a dispute. But even before that happens, the seller would probably sen you the product after he sees the email from paypal regarding your dispute. I suggest you go for it.
  • Profile picture of the author SpicyRobby
    SpicyRobby
    Originally Posted by alex84 View Post

    I sent an email and a message on the member's community website, still nothing. .
    Better send him/her a PM.
  • Profile picture of the author DaveLloyd
    DaveLloyd
    You should first do everything in your power to resolve the matter with the OP by means of email, and this forums PM system.

    If he still ignores you, then file a dispute at PayPal. They will give him around two weeks to respond. If he fails to respond, then escalate the dispute to a claim.

    If he is a rip-off merchant he will have cleaned out his PayPal account, and you will not receive your money back. You will simply be wiser after the event.

    Happens to all of us!

    Dave
  • Profile picture of the author Tracy Yates
    Tracy Yates
    Alex,

    I will just add this....

    It is much harder to win a dispute with PayPal when it is an intangible product as opposed to maybe a service that was to be supplied and then wasn't.

    Not saying it's impossible to win, but harder to.

    With that said, in many cases, if you open up a dispute with PayPal, the vendor usually responds much faster, as was already stated. Disputes can work, but it depends on what your after in the end.


    Tracy
  • Profile picture of the author Stallion
    Stallion
    It is the weekend. They may not work on the weekend and this is why you aren't hearing back from them.
  • Profile picture of the author Texjd
    Texjd
    Not sure about the rest of you but as a vendor I have never won a dispute - ever!

    PayPal is on the side of the buyer, make no mistake about it. There is no resolution, they will go through the process (as long as 2-3 weeks) but they will refund the buyer and deduct from the vendor.

    From 2002 through 2006, I had less than 6 disputes. That's multiple websites, ebay, you name it. In 2007 it started going crazy, I think it went up to about 36 for the year. Some out and out real BS like someone stole my password. Right, and that person stole your email too since we traded emails with questions you had. Showed the emails to PayPal, didn't matter.

    So far this year, that's probably doubled. Part of it is that people are figuring out that all you have to do is file a dispute, and bingo, you get a refund.

    Last time I bothered to respond (I just refund, not worth the time to argue when you know the outcome) my PayPal contact looked at my account and the dispute, then repeated the copy on the dispute page. Word for word.

    I said that's your answer? She said I don't know what else to say. OK, I said say have a nice day and say goodbye.

    But in all fairness to PayPal, they are no worse than my other credit card gateway.

    But trust me when I say you will either get your product, or get your money back.
  • Profile picture of the author John Sullivan
    John Sullivan
    And I can tell you from a buyers point of view, that after winning disputes I never received any refund for a digital product from paypal. All I can advise is to be very careful who you buy from here as well as anywhere else. I have bought WSOs from members with high post counts and still had problems with non delivery.
    Now I tend to buy from new members or even experienced members you should ask if you can pay 50% and the rest on delivery. If someone is reluctant to agree to a 50% fee for a service delivery beware. I can say that there are all types on this forum the majority honest but I have had some bad experiences with various members also. I think you have more safety paying with credit cards as opposed to paypal.
    I believe Big MIKE posted a good post on this matter a few months back.

    John
  • Profile picture of the author pablovitaver
    pablovitaver

    IF all foreign addresses are ineligible for buyer protection, then what is the point on allowing us to sell overseas? If they do, they should post a HUGE WARNING, which they don't. A link to the fine print, is not enough. Admit it, life would be impossible if you had to take the time to read all the fine print that everyone makes reference in every agreement, download, software you will install, movie ticket you buy, airline reservation, etc. There is simply not enough time. PP tell you this is the 'safe' way to do business. If something is so unsafe, undoing their own promise, they should make it know in unequivocal way, in a type face and font at least as large as where they say how 'safe' it is. Additionally, it says is 'ineligible' for seller's protection because they can't verify foreign addresses, while in the same page, under the name and address of the buyer, it says "CONFIRMED" address. Read above. They have a duty to protect us sellers, and they failed, and they want me to pay for it. Should other people suffered similar mistreatment from eBay/PP I would like to file a class action lawsuit against them, complain with the State Attorney's Office, the Department of Commerce and the Inspector General of the USPS. PP functions as a bank, but they are unregulated, this opens other interesting venues as well. Any takers?Regards,
  • Profile picture of the author Brian Tayler
    Brian Tayler
    Originally Posted by alex84 View Post

    ...I will make a new post with a warning about dealing with this member (is it within the rules to do so?).
    No it's not.

    Rule #1: http://www.warriorforum.com/main-int...ead-first.html

    As far as your question about disputes. It's been hit or miss with me. Pay Pal states right in the dispute process that they offer no protection against intangible products... that being said though, I have been able to get my money back before.

    Thanks,
    Brian
  • Profile picture of the author GarrieWilson
    GarrieWilson
    Originally Posted by alex84 View Post

    I've never had to do a Paypal dispute, but I think it will soon be the case. I bought 2 days ago a WSO product from a member, but never was sent anything. I sent an email and a message on the member's community website, still nothing. Will I get my money back from opening a dispute on Paypal if the other persons doesn't respond or something?
    2 days...

    Its the weekend!

    I'd fire you if I was the WSO seller.

    And no, you wont get a refund if its intangible unless LOTS of people complain.
    Anyways, I won't give a name yet, because he might have some valid reason for not responding, but considering he has been online during the weekend on the Warrior forum at least, I find it weird that he hasn't responded. If this doesn't get resolved in a good way, I will make a new post with a warning about dealing with this member (is it within the rules to do so?).
    Did you READ them?

    Stupid question. If you did, you would know the answer.

    Also post in the WSO sub forum...
  • Profile picture of the author Emailrevealer
    Emailrevealer
    I have never lost a paypal dispute until recently.
    I won't say how the buyer got away with it because it was pretty clever.
    But the guy went in placing an order and planning to scam me out of free work and they got away with it.
  • Profile picture of the author braver55b
    braver55b
    Since you are the buyer everything is in your favor, I learned that the HARD way, when the buyer received the product and contacted paypal to get a refund even though paypal supposedly has a policy of not refunding intangible products.
  • Profile picture of the author Tracy Yates
    Tracy Yates
    Guess the main point is this....

    You win some, You lose some. But you'll learn something every time.


    Tracy
  • Profile picture of the author GarrieWilson
    GarrieWilson
    Originally Posted by braver55b View Post

    Since you are the buyer everything is in your favor, I learned that the HARD way, when the buyer received the product and contacted paypal to get a refund even though paypal supposedly has a policy of not refunding intangible products.
    He might have said he was hacked or you didnt give PP the correct details.

Next Topics on Trending Feed