Eureka! Finally After Many Highs & Lows... I Have Mastered Outsourcing! :-)

by celente

Posted: 13 years ago 23 replies

INTERNET MARKETING

Well today,

Finally I did it!. I woke up and have outsourced 100% of my business.

Many highs and lows, and losing a few thousands over some silly errors, but I feel like I have finally gotten the hang of this now.

In my own opinion here are the best tips I can offer you, if you are struggling with this out there.

- Do not just pick the first guy that comes to you! Spend time interviewing people, and make them give you examples of their work.

- The more you tell people in your ad, the better. Be exact and weed out those just after a little job to get some money.

- Weed out scammers and spammers, by putting something in your job posting like 'get back to me and in your heading put PINK ELEPHANT' that will make people reply to you, and tell you they have read your whole ad, not just spammed you.

- Slowly get a team together that can work for you longer term. Do not just pick the guy after a quick buck. They are just trying to earn some money then run. Try to get the guy who wants to help you with your business.

- Try not to hire hourly. Try to pay per job. Otherwise your outsourcee will just do one or two tasks and get bored and not do anything for 5 hours, but you are still paying for him to watch the two bugs on the wall fight! lol!

- Make sure you tell the guys what is in it for them. Tell them rewards will be paid for people who do a good job. That makes them work harder and faster for you, with quick turnaround times. I give bonuses, but only to those that deserve it. It works well.

- Becareful where you hire people from :-

I like working with people from US, Canada, Australia, even Jamacia & Romania too. Indians can be good, but you have to filter out the scammers there. I know it is treny to work with people from teh phillipines, but I have to say that I have HAD BAD BAD EXPERIENCES, and many horror stories there, (others in the warrior forum too) so I choose not to do this now!

- I use 30 second videos on camtasia to show my people what to do, or if they are doing it wrong, show them each step. This is very powerful and has made some good money, and all it takes is a few mintues of my time to show on video. Its just quick training, and does work wonders.

For me is was about spending the last few months looking for a team. I have finally found them. So make sure you do the same. Find a team that actually want to stay with you adn work to make you money. Tell them if you do this, you will reward them greatly. That is the real secrets that I have found to outsource you business.

hope this helps leverage some of your time.

Celente.

#feel #finally #genius #outsourcing

Ben Armstrong

13 years ago

Thanks for the great post Celente.

I currently outsource a couple of things in my business like graphics and some SEO (To professionals, not an assistant) but I'm looking to hire a VA to take care of SEO for me in the future.

Could you be a little more specific in exactly what you have to show them?

Do you show them things like how to search for blogs to comment on or how to analyze competitors backlinks etc?

Or do you outsource to people who already have some understanding of these things?

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celente

13 years ago

Originally Posted by Ben Armstrong

Ben its funny!, I have a VA but it took me a while to get one. But when i met him and chatted to him, i knew straight away he was that guy I needed. And has worked out great.

I have found if you are vauge in your job descritption you pay for it, and I mean dearly. You have to tell them every little detail, the who, what, when, why and how. It is monotonousness, but you just have to do it. If they have troubles, I dont get angry, I say to them, or send them an email saying "hey roger, I just need to show you what I am looking at doing here this video...." and explain and send (attached) a video of you doing the task, so they can actually see it. Like a monkey see, monkey do type vid. They work well.

I try to pick people that speak good english yes. You can normally tell by the way they communicate in their email. If they are missing every second word when they talk to you on email that is a big warning sign LOL.

Cheers.

Thanks

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Blade Runner 77 13 years ago

Thanks, very interesting;
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schazz 13 years ago

cool post! Thanks Celente
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Patrick 13 years ago

Also to add, if they claim they are freelancing since a long time, ask them to show their profile in leading freelance websites like Odesk, Freelancer or Elance.

90% freelancers have account in them, since they are the best known sources to get work.

The feedbacks there are not fake and it will prove whether they really have experience.
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Murt@gh 13 years ago

Good solid advice here Celente, I'll take all the tips on-board for the future!

Thank you
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TBInternetMarketing 13 years ago

Originally Posted by celente

I know it is treny to work with people from teh phillipines, but I have to say that I have HAD BAD BAD EXPERIENCES,

Interesting...I'm having mixed results with them at the moment. One was a total write-off who had a portfolio example of an article they had written which simply could not have been their own work after the articles they wrote for me. There was no way you could publish those on an American website.

I've currently employed someone who is a great writer, but just doesnt deliver on time. I think its a time-management issue (probably working around another 12 hour-a-day job), but it's really frustrating to keep having to ask her to deliver the work on time.
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luckyshah290 13 years ago

wow man this are some killer tactics to have some business expansion rapidly instead of working for hours on one job. Setup a team and increase the efficiency.
Loved this post
thanks for the share
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lloydh 13 years ago

I have found some great people in the Philippines. I dont use India anymore as they start off well but have all let me down over time.

I find that getting people from job sites like onlinejobs.ph is better than using guru or elance where they are looking for multiple jobs or clients. I like to find people looking for full time jobs not freelancers.

I use timedocter.com to track their work load. It also takes screenshots every few minutes so you can see exactly what they have been upto. It is like odesk but FREE :-)

Taking videos using jing for 5 minutes max. upload it to screencast.com and then let the outsourcers have the link. If you add these lessons to a page on your website then you can just direct any new staff to the page where they can go to see all the training any time they need it.

Start slowly, use paypal to pay staff and as you grow and you begin to trust them then try to promote them to train and oversee your new recruits. I have more success by letting my VA do the recruiting as they understand the culture and tend to drive the team quite hard.

thats my two pennies worth :-)
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- Brian John 13 years ago
  
  that's good to hear op. i've outsourced quite a few things and have had lots of difficulty finding good, reliable people. when i do find them however i generally rehire them for other jobs and tip them well.
  
  for the person who has never outsourced:
  it can sometimes take a while to find the right person for the job. just a tip, when posting a job description be as detailed as possible. i've found that approx 25% of those you hire will deliver junk, nothing you can really use if anything at all. 50% will deliver a product that will be ok in terms of quality, but you will have to thoroughly review/edit it to get what you're looking for. The final 25% will be spot on, delivering exactly what you want. It's these folks you want to generously reward and continue to use. that's how i see it.
  
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salegurus 13 years ago

Good post OP.
I have had nothing but mediocre to bad experiences with outsourcing.
I have followed most if not all the steps mentioned (listed in other places)
but have found the workers to be deceptive and tend to highly exaggerate their skills.

Latest experience;
Required 50 posts to high PR blogs, filtered through the applicants, added byline to include in reply, checked reviews etc
Hired who i thought was best qualified, ran into problems right off the bat, made 5 min video giving step by step instructions job was still a mess.
In the end i just gave-up and paid the $25...
Note: i have only tried workers from sub continent and far east, maybe i should stick closer to home for quality work.
Cheers
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- RonnyRaygun 13 years ago
  
  I have just graduated Business School and there is one thing one of my entrepreneurship professors emphasized--controls.
  
  I would imagine that the bulk of our IM businesses rely on intellectual property, so how do you build that trust between your outsourced full-time employees and yourself?
  
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magiclouie 13 years ago

Congratulations to you celente!

I just love how clearly you stated everything.

Thanks for sharing and I am sorry about your experience in outsourcing in the Philippines.

More power to you!

Cheers,
Louie
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celente 13 years ago

Once of my niches I make a truck load of money by blog commenting. Yes! Its weird like that but for this niche blog commenting works 80 times better than my other niches...just the way it goes I guess.

Anyway, it took me 3 months to find teh right person..and i had to train them, give them videos, and everything. But that time I spent teaching them...whoa has that payed off big time.

I know people are scared about outsorucing something like blog commenting. But I must say that once you get the right person, and yes! it is about having the right person...you can really see some good results.

I am sure I am helping a few people out there with the tips, but I will add that since outsourcing most of my monotonous jobs, things have been going great guns.
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WebPen

13 years ago

Good stuff celente!

I've done some outsourcing and had great (and horrible results).

Some people on Odesk would work faster than I could keep up.

Others would take 3 hours to do what the first guy did in 30 minutes... literally.

Yikes.

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RevSEO

13 years ago

While there was some stuff that I agreed with in your post, I do disagree with a lot of what you posted.

Some of the best employees I've ever hired that have been on my team have been from the Philippines. In fact, 2 of my employees have begun the process of becoming US citizens. They are extremely proud people and if you interview properly you can find some truly amazing talent.

Second, you mention not paying per hour. If you've done the homework on the front end then I'd highly recommend paying per hour. Paying per job/task is generally unmotivating for most outsourcers and they'll do the very bare minimum in a task to just get paid. Sure bonuses can help negate that but generally speaking if you've done the proper interview process, and hired for one or two smaller "test" jobs you don't really need to worry about them padding hours.

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celente

13 years ago

Originally Posted by RevSEO

Here is the thing. What I have experienced was hell with the phillipines, they do not have much work ethic, and slack, and barely do the work you tell them. They are in it for the money then run. Ask around, many peole have had the same experience.

My buddy here in oz has had success with them, however he had to go all the way over there, and meet and greet and manage them for a month. I do not have the time to do this. I would be careful there. Just sayin!

If you have done your homework you will realise that you pay someone for an hours work. How can they guarentee they did and hours work LOL. So you see, there is no way to tell. YOU put a price over the head of a full job from start to finish then you know it needs to get done. If it does, you pay them. If not, you dont pay them. How or what is complicated about that. Nothing. you already know what you are getting into before you start. You tactics, do not.

Look I have spend thousands getting stuff outsources, much blood sweat and tears and lost money doing it. There is no holy grail, but my advice is coming from successes and losses. Doesnt sound like you have had that sort of experience IMHO.

But for those people doing ok, I would say throw some money into outsourcing, its the difference between making good money and great money online. Totally changed out business...and I am sure it will for you. Just have to test a bit. :-)

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Marx Vergel Melencio

13 years ago

Hi Celente,

Originally Posted by celente

[SNIP]If you have done your homework you will realise that you pay someone for an hours work. How can they guarentee they did and hours work LOL. So you see, there is no way to tell. YOU put a price over the head of a full job from start to finish then you know it needs to get done. If it does, you pay them. If not, you dont pay them. How or what is complicated about that. Nothing. you already know what you are getting into before you start. You tactics, do not.[/SNIP]

Work quotas. Develop a daily 8-hour quota for a particular job post. Divide the amount of work you can do in eight hours by two, if you have more than five++ years of relevant expertise. By three if you have ten++ years of relevant expertise. For instance: ESL content writers with less than two years experience should on average be able to provide half or a third of the English content output volume you can expect from a native speaker with less than a year of relevant experience...

If you do this: You can pay hourly rates and have clear expectations. The advantage? Employees are used to be paid for their time, not output. By doing this: You make them think and feel you're paying for their time, which is true, yet you also have clearly defined expectations...

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richgrad 13 years ago

Congrats... welcome to the world of passive online income =)
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Toby.T 13 years ago

vworker.com is the best for me, have been using it for nearly three years now, always get good workers and if not I have never been cheated out of my $$$. Most people will work for low $$$ and produce high quality, just have to coach some people to get the right result due to the language barrier.
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Toby Couchman

13 years ago

Originally Posted by celente

Well today,

- I use 30 second videos on camtasia to show my people what to do, or if they are doing it wrong, show them each step. This is very powerful and has made some good money, and all it takes is a few mintues of my time to show on video. Its just quick training, and does work wonders.

Celente.

This is an excellant tip. I have a team of indian web developers that I am building up and I work very closely with them over skype. Usually I use pictures and screenshare with Teamviewer to describe short tasks and bug fixes.
At the start of projects I use Axure to create working prototypes of the applications I wish them to build. This really helps to get everyone on the same page from the start. An essential factor to running a successful project.

MB

Thanks
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celente

13 years ago

Originally Posted by m0nk3yb0y

I have 4 members of my team face to face. And i use to use screen shots and try to explain, but I found that with camtasia videos they can just follow along and play the video while doing their work, makes it much easier, and you find the quality of work goes right up! ;-)

outsourcing rocks, but when you actually use the power of the internet and tools like video, and explain things properly like you are talking to a 5 year old. Then the results and your profits go up too IMHO.

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Toby Couchman 13 years ago

If you dont mind me asking. What sort of tasks are your workers performing?
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Eureka! Finally After Many Highs & Lows... I Have Mastered Outsourcing! :-)

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