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Unread 9th July 2011, 07:15 AM   #1
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Default HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Hi all,

I have recently noticed that a pop-up appears when visiting my main website, RapIreland.com, which is served by "Infinity Ads". This happens on all pages. I have not added any code to the site for these ads, have no account with that company, and can only imagine the site was hacked and the ad code placed (site has quite high traffic).

I have tried to find and delete the code unsuccessfully. Does anyone have any advice for how I can get rid of the ads, as I have noticed a BIG increase in Bounce rate in the last few days while the ads have been served.

HELP PLEASE!

Kev
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Unread 9th July 2011, 07:16 AM   #2
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Hi,

Kev can you share the Site URL?
Maybe your site was hacked and somebody put the code in there?
Have you checked the source code and see Infinity Ads ads code added there?

Regards,
Mohsin

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Unread 9th July 2011, 07:22 AM   #3
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Quote:
Originally Posted by Mohsin Rasool View Post
Hi,

Kev can you share the Site URL?
Maybe your site was hacked and somebody put the code in there?
Have you checked the source code and see Infinity Ads ads code added there?

Regards,
Mohsin
Did you even read the post? He answered every single question of yours in it...

You should check the code of the add by using the "inspect element" feature in chrome, then just go throughout ur code and use the find feature.
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Unread 9th July 2011, 07:34 AM   #4
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Moshin - URL is RapIreland.com ... I have been searching the individual wordpress files to see if it's hidden there but not luck yet.

NastyDevil - thanks for the tip, will download chrome now and try that out... if the code is not in the source, or index.php is there anywhere else i should be searching?

thanks again
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Unread 9th July 2011, 07:36 AM   #5
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Beautiful site. I see those popups and popunders ... they're still popping up on my computer as I type. Do you have a database backup for the site? If so, I think you could probably rid yourself of this just by restoring the database. You might ask your host to do a restore ... if your host is Hostgator, they are usually very helpful and responsive when asked to remove malware from sites hosted on them.

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Unread 9th July 2011, 07:57 AM   #6
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Thanks Suzanne... I use a local host and will enquire about that.

I have inspected the element and can see the ad code.. Next question: Where on the backend of the site can I find the trigger for this code and delete it. (cannot find anything in source or wordpress php files)
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Unread 9th July 2011, 08:08 AM   #7
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

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Originally Posted by kevstorrs View Post
Thanks Suzanne... I use a local host and will enquire about that.

I have inspected the element and can see the ad code.. Next question: Where on the backend of the site can I find the trigger for this code and delete it. (cannot find anything in source or wordpress php files)
The easiest way for the script kiddies to hack a site is by sql injection, so my guess is that the code is in the database. That's why I recommended a restore of the database. It's a good idea to regularly go into phpMyadmin and just export the current database. Then when something like this happens, you just delete all tables and import your backup database and it's fixed.

If it were in any of the php files, here's how I fix that. In addition to the regular database export, I just go into cpanel > File Manager and Select All and then Compress. That compresses all your files into a zip. Download the zip and when you need it, like in the case of hacking or some malfunction, just upload it to the root and go into File Manager and extract it.

By using both of those methods, your entire site is restored.

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Unread 9th July 2011, 08:10 AM   #8
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Quote:
Originally Posted by NastyDevil View Post
Did you even read the post? He answered every single question of yours in it...

You should check the code of the add by using the "inspect element" feature in chrome, then just go throughout ur code and use the find feature.
LOL yeah i did read the post!
Do not be quick to reach conclusions my friend!

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Unread 9th July 2011, 08:11 AM   #9
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

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Originally Posted by sbucciarel View Post
Beautiful site. I see those popups and popunders ... they're still popping up on my computer as I type. Do you have a database backup for the site? If so, I think you could probably rid yourself of this just by restoring the database. You might ask your host to do a restore ... if your host is Hostgator, they are usually very helpful and responsive when asked to remove malware from sites hosted on them.

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Unread 9th July 2011, 08:11 AM   #10
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Hi Kev,

Yeah it seems your db is infected ... Follow Suzanne and you will have it sorted soon.
Good Luck!

Mohsin

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Unread 10th July 2011, 02:59 PM   #11
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

hi suzanne,

thanks for the advice.

will that method work now, when it would appear the database is already infected and i have never manually backed it up.

is there a method for restoring the database to how it was say last week?

i will definitely heed your advice for future backups, but the main task at hand now is to rid the site of these ads.

thanks a mill everyone

kev
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Unread 10th July 2011, 03:10 PM   #12
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Quote:
Originally Posted by kevstorrs View Post
hi suzanne,

thanks for the advice.

will that method work now, when it would appear the database is already infected and i have never manually backed it up.

is there a method for restoring the database to how it was say last week?

i will definitely heed your advice for future backups, but the main task at hand now is to rid the site of these ads.

thanks a mill everyone

kev
No, it won't work if you don't have a database backup pre-infection. But your host should be able to restore it. Send them an email.

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Unread 10th July 2011, 05:07 PM   #13
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

damn I am getting popunder bombed..lol

anyone else. jeez not good.

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Unread 10th July 2011, 05:16 PM   #14
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Nice site really. If you weren`t the creator then I`d immediately change my login details for security reasons. The popups indicate that your site was probably hacked. Just search for "Infinity ads" and "popup" in the source code (and even sql db) and remove the entire popup code.
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Unread 14th July 2011, 11:49 AM   #15
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

I found the code!

It appears that the site was hacked, and additional code was inserted into the normal advertising code within one of the widgets. So whenever our regular ads appeared in the sidebars this triggered a pop-up and pop-under. It was a single line of code with a link, with no mention of pop-ups, and didn't stand out at all from the other coding. Needless to say it has been removed and much sterner measures put in place to protect the site in future!

Thanks for all your help. Hopefully this thread will help others in the future who are similarly hacked.
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Unread 14th July 2011, 12:06 PM   #16
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Hi Kevstorrs,

I'm very glad you got rid of the nasty ad code. You said you've implemented some sterner measures and that is very good.

If I may give you additional suggestions: no matter what people say, always update to the latest version of WordPress, even if you lose a couple of plugins in the process. Plugins are easily replaced.

also, install Secure WordPress plugin or similar, so that you can hide your version of WordPress and implement a couple of other preventative measures.
To everyone else:
  • backup your database at least once a week using a backup plugin. (I schedule mine so that I get the backup file emailed to me once a week.)
  • Use the "Export" tool after you create new posts or pages. That way if you ever have to do a clean re-install of WordPress, you will be able to use the "Import" tool to restore all your posts, pages, and comments.

To your success...

Karen

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Unread 14th July 2011, 12:41 PM   #17
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Glad to hear that's sorted out. That was really annoying.

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Unread 2nd May 2013, 01:50 PM   #18
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Default Re: HELP! Infinity Ads Pop-Up appearing on my site... Without any authorization

Old thread but which widget / ad was it that was "hacked"?

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