WARNING to those who use Plimus - recent Plimus experience

The canned response to the email was "your reason your purchase was rejected was in the initial email".

The initial reason was "inconsistent contact info".

Anything I've ever bought through Plimus, if anything at all, would have been with the exact same contact info... at least for years.

Besides it's not incumbent upon me to do anything. I'm the GDMFING customer.

You don't want my business, fine. Suits me just as well. The loser in this case was a small business owner IM guy trying to make his way in the world. No skin off my behiney. I can keep my money.

As for "all processors scrub", I have never, ever once, in the 17 years I've been buying things on the internet, been rejected as a purchaser by any transaction processing company.

Not once. Ever.

Protection? More like arbitrary decisionmaking of a company that cost a merchant a sale...and any future merchant who would ever offer something through Plimus that I would encounter. I will never purchase anything through their gateway service again, and I will also let people know about my experience. I hardly call my consumer opinion an "over reaction". I gave them the opportunity to rectify it, including my EIN, my LLC registration #, and all pertinent contact info.

Naah, I call it some BS that needs called out in the marketplace. People are losing money because of their practices. It's not their place to decide what is or isn't a valid transaction on the front. They are screening out well-qualified buyers and making business decisions on behalf of their merchants. I think that more than justifies an open discussion.

I type really boisterously don't I. I'm actually sitting quietly because my wife is watching Season 4 of Ghost Whisperer on Netflix and I can't disturb her.

Sounds like a niche .... :p

I did. We made alternate arrangements and he was EXTREMELY happy that I let him know and EXTREMELY irritated at the fact that it happened.

A real CC processing gateway doesn't need a phone number. I know because I have multiple large merch accounts with real banks. I'm familiar with the security process for real credit card processors.

If the security measures put into place by companies much, much larger than Plimus seems to serve them well enough (Visa, MC, Amex, Discover), then you're the ones imposing some additional standard.

I don't provide my phone number to any merchant or merchant processor for any purchase. It gets sold to telemarketing companies, we're marketing people. Remember? We know how these things work. You don't need my phone number to process a valid transaction. Just like Microcenter doesn't need my phone number to sell me a laptop. They ask, I say no. The day Microcenter decides that they require my phone number to sell me something is the day that I leave everything at the register and walk.

Your account kick out never stated that phone was an issue - it stated inconsistent information. To which I continue to say, inconsistent with what?

You've set the parameters, you won't do business unless it's under the mandated circumstances that you require. But I'm also saying that you're not the one with the money - the customer is. The customer determines the parameters of what is and isn't acceptable in the market. You want more information outside of a non-standard transaction. I'm not interested in providing that information - and nothing that any merchant that uses Plimus for their transaction processing offers is important enough for me to bow to your newly imposed rules of the marketplace.

The overt concern with fraud has pushed your company too far outside of what a segment of the market will embrace as acceptable. You're certainly entitled to your choices in how you conduct business.

I've also made my own business choice - not to do business with any merchant provider who uses Plimus because of Plimus' policies.

You're the ones who are suspect. I don't know Plimus. I don't know Plimus merchants. And I have the money.

"He who has the gold makes the rules."

Remember that adage?

Not "He who wants the gold makes the rules."

That's the reality of business. Anyone trying to change that rule will certainly not be treated well in an open market.

All this being said, it would have certainly ended a lot better had your email actually clarified what your problem was instead of your nebulous "inconsistent information".

Then when I engaged, there was also no indication of the real issue from your rep. So that made TWO rounds of engagement without any direct clarification of the specific issue, one that involves a non-standard rule from a minor player in a giant marketplace.

Leore, thanks for coming into the forum. I have no doubt you have a tremendous fraud issue to deal with.

I sometimes enter a bogus phone number when ordering, such as 916-555-1212 - because I do not want to receive sales phone calls or have my number sold. (There is a reason why I'm on the FTC Do Not Call list).

And I'm not sure a seller can / should require a buyer to have a telephone as a condition for buying a product.

Is this a problem when using Plimus?

.

Really Rich?

Thanks for your advice.

See, I can actually get large lines of merch credit with real accounts and banks, so I have something to compare it against.

I'm not stuck with a Plimus account and a copy of Millionaire Fastlane.

As the OP says you may not be aware that issues are occurring

Cheers,

~Gary

I use multiple merchant card accounts through Authorize.net gateways.

Hi,

Leore from Plimus here.

If you have a good customer base, only a small percent of orders do end up going to Manual Review (and only if they appear to be fraudulent), so you want to make sure that you find the balance between notifying your customers of our review system and deterring them from buying by placing this information on the order page.

If you want to proceed with adding information to your order page, the Plimus pages can be completely customized, so you could add any messaging you want to your pages.

Another item, when the customer's order goes to Manual Review they are given a link to Plimus support, so they can expedite the process. But, if you want them to contact you directly you can simply add messaging to your Last page. In Plimus you'll see there is a Thank You page and a Last page. Thank You page is the regular thank you page which all customers see after they make a purchase. The Last page if the thank you page shown when the order has gone to review.

If you decide to sign up and use Plimus, feel free to PM me and I can provide more details.

Regards,
Leore