What is Aweber's Spam Complaint Percent Calculation?

[Alan Petersen]

I sent them an email to Aweber as well but I thought I would ask here also. I sent an email to a list of 609 and someone hit the spam button instead of the unsubscribe button (this is a double-optin list).

Anyway Aweber shows the complaint percent of 0.17 % does that mean more than one person complained (out of 609 emails sent)? Does anyone know how I can figure out if it was one person or more than one.

This is a list from a Giveaway event and I'm starting to think those leads are so-so at best. From the same email sent to other lists I generated sales and even had one person email me thanking me for sending good recommendations not just the same ol crap. Yet someone else thinks it's spam. You can't please everyone.

I'm just curious if it was one person or more. Thankfully Aweber removes these folks automatically so I don't have to deal with them anymore.

[B3n]

Looks like only one person complained out of those delivered.

0.17% of 609 is 1.0353

However, 0.17% of 589 is 1.0013

So, I would expect that you had 20 emails undelivered...

Edit: Or maybe even 588 were delivered... 0.17% of 588 is 0.9996 i.e. very close to one.

[Alan Petersen]

That's what confused me because I used Online Conversion - Percent Calculator to figure it out and came with the same 1.03 so I was thinking it's just one person. I had 3 bounces so 606 delivered that still around 1.03.