Email marketers - can I market to someone who purchased from me, without additional opt-in?

12 replies
All...

I'm new to email marketing and have a question. Hoping some of the experts here can help.

I purchased Nick Breen's $1000 A Month WSO recently. In the program, Nick says that if someone buys my product, through an affiliate, that I then have the right to market to that person through my list. No further opt-in is necessary.

Is this correct?

In other words, by connecting my PayPal and Aweber accounts, when an order is placed, the purchaser's info goes to my list - and I can then market to them.

I just want to be sure before I go down this road, that I'm not breaking rules.

Thanks in advance for any help!
Adam
#additional #breen #email #market #marketers #optin #purchased
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    • Profile picture of the author howsyamama
      Originally Posted by imdomination View Post

      Yes, that's fine
      Thanks! Appreciate the fast reply, indomination!
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  • Profile picture of the author Chris Cole
    Why not send them their first email and be clear that you do not want to spam them and if they do not want to have any further emails from you, then there is an unsubscribe link within each email.

    I received this from one marketer recently, thought it was a great way to say ..

    hey I am going to email and possibly promote to you, but I do not intend to abuse this. If I am annoying you, then you can easily get off my list. click the unsubscribe and I won't annoy you any more. (rough idea of what was said)

    Guess what, I still get his emails ...

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    • Profile picture of the author ajwilliams
      I go one step further. I include the fact that if they have bought anything from me is one of the reasons that they are receiving and email from me in my "Privacy Policy" page and I include my "Privacy Policy" page link everywhere I can for them to see.

      Obviously, an unsubscribe link is not only desirable but in most cases required in any email you send by way of an autoresponder. The tip about sending the first email with a nice personal touch is superb as well.

      A J
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      • Profile picture of the author myob
        There are so many things wrong in these responses, I don't even know where to begin. First of all, every email must include a prominent unsubscribe option including a link. In addition, if your purchasers complain to Paypal or your ESP of being added to your autoresponder without permission, you could lose your Paypal and ESP account. Unless specified prior to the purchase, or a postsale optin, you cannot just add a buyer to your list. Read the TOS for Paypal and your ESP. :rolleyes:
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        • I don't use autoresponders, so my customers don't suffer that level of potential irritation. But i do put them on my mailing list about a month after their first purchase. It's never been a problem. I use ConstantContact, so there are prominent unsubscribe links. CC will punish you if you get too many spam reports, but i think they consider your mailing history. I got 5 spam reports for one mailing -- they said nothing about it.

          fLufF
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        • Profile picture of the author Chris Cole
          Originally Posted by myob View Post

          There are so many things wrong in these responses, I don't even know where to begin. First of all, every email must include a prominent unsubscribe option including a link. In addition, if your purchasers complains to Paypal or your ESP of being added to your autoresponder without permission, you could lose your Paypal and ESP account. Unless specified prior to the purchase, or a postsale optin, you cannot add just add a buyer to your list. Read the TOS for Paypal and your ESP. :rolleyes:
          I didn't say that there isn't an unsubscribe in every email, infact what I said was that the first introductory email pointed out there is an unsubscribe link within each email. So being open and honest, saying you can unsubscribe if you want, but if you stay, then I may promote to you.

          So if you do want off the list then unsubscribe. What I do hate, is the emails that do not have an unsubscribe link, rather they make you reply to their email with a stop command.

          This type of email footer:

          You are receiving this email because you purchased one of my products, opted into my list or are a member of one of my websites. According to the current laws, businesses may email anyone who purchased something from them, or inquired about a product/service for the next 2 years without needing an "opt-in" - as long as the option to unsubscribe is given. However, you may have opted into my list via my free WSO report or by signing up to my website, xxxxxx.com (see the TOS of the site). If you wish to no longer receive emails from me, simply reply with "UNSUBSCRIBE." Thanks again for being a valued customer!

          No links to click - What a nightmare! straight off that list for sure!
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          • Profile picture of the author myob
            Chris, my post was for clarification, not at all directed against anyone here in particular. But Adam's position is precarious because of very bad advice given in a WSO and in each of your posts. Both Aweber and Paypal are quite clear in their respective policies regarding permission marketing.
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            • Profile picture of the author Chris Cole
              Originally Posted by myob View Post

              Chris, my post was for clarification, not at all directed against anyone here in particular. But Adam's position is precarious because of very bad advice given in a WSO and in each of your posts. Both Aweber and Paypal are quite clear in their respective policies regarding permission marketing.
              I didn't say at any time that anybody has a right to market and email to a purchaser. The normal method is to send someone to a subscribe page to be forwarded to their download. Then there is an automatic email sent telling then they have the right to unsubscribe, there is a link to unsubscribe (as mentioned in previous post).

              Is there anything wrong with that?
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  • Profile picture of the author Dr Dan
    Originally Posted by howsyamama View Post

    Hey, Dan... thanks for the explanation. Makes total sense. I really appreciate the help!
    Adam
    Your welcome and apparently for some reason they deleted my comment? Im assuming its because I put Tim's product link in the post? :confused:

    Its not like it was an affiliate link or make any money recommending it.

    Would have been nice to just delete the link instead of the post since many can find it useful.
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  • Profile picture of the author Shane N
    As far as I understand the current laws... You do not need an opt in if someone has purchased something from your business within the last 2-5 years.

    I have also ascertained that you do NOT need an unsubscribe LINK, only a clear option to unsubscribe. And you must comply with the unsubscribe request within 10 days.

    This is from the FTC's website regarding SPAM laws:

    www.ftc.gov/spam

    Don’t use false or misleading header information.
    Your “From,” “To,” “Reply-To,” and routing information – including the originating domain name and email address – must be accurate and identify the person or business who initiated the message.

    Don’t use deceptive subject lines.
    The subject line must accurately reflect the content of the message.

    Identify the message as an ad.
    The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.

    Tell recipients where you’re located.
    Your message must include your valid physical postal address. This can be your current street address, a post office box you’ve registered with the U.S. Postal Service, or a private mailbox you’ve registered with a commercial mail receiving agency established under Postal Service regulations.

    Tell recipients how to opt out of receiving future email from you.
    Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Craft the notice in a way that’s easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn’t block these opt-out requests.

    Honor opt-out requests promptly.
    Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you’ve hired to help you comply with the CAN-SPAM Act.

    Monitor what others are doing on your behalf.
    The law makes clear that even if you hire another company to handle your email marketing, you can’t contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.
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    NOTE: Of course, this has nothing to do with PayPal's TOS nor any specific ESP's TOS, however, the OP's question (as I interpreted it) was referring to what is allowed by the can-spam act and related laws.

    Hope this helps!

    Best,
    Shane

    P.S. - Remember to always consult an attorney and don't interpret advice from people on forums (including me!) as the truth. Always be cautious and do it the right way when it comes to your business.

    P.P.S. - Also, just because something is "within the boundaries of the law" it doesn't necessarily mean that your customers will love you for it. You must find the balance between maintaining a relationship with your clients and complying with the current laws.
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