What to do if you can't get a refund?

by 52 comments
I know that this might irritate some of the people who make products, but I am trying to get a refund from a Warrior with no luck. No response to my email, or private message.

Fine product, not for me after second glance. It involves Amazon marketing which I thought I could work around (California affiliates have been banned) but I can't.

So far Warrior Forum people have not been helpful.

I am not a serial refunder - as my purchases from Clickbank will show. However, I am seriously trying to build my business and do not want products that do not fit with my business model

My friend is interested in buying one of their other products and I told him to hold off until I see how this shakes down.

I guess people don't realize how this affects their reputation. .
#internet marketing #refund #unable to get refund
  • Profile picture of the author activetrader
    Since you said you can't get a refund from this marketer the only other option is to get over it and move on. Write it off as a business expense (as you otherwise would anyway). Don't waste time fighting over a few bucks and focus on building your business instead.
    • Profile picture of the author uebomoyi
      Originally Posted by activetrader View Post

      Since you said you can't get a refund from this marketer the only other option is to get over it and move on. Write it off as a business expense (as you otherwise would anyway). Don't waste time fighting over a few bucks and focus on building your business instead.
      Very well said, I lost money to someone when I paid for training and I literally almost had a heart attack because they made me explode when I kept requesting my money back with no response in return. I eventually concluded that they had taken advantage of me and that I wasn't getting my money back so just keep in mind that you can't travel the road to riches without getting bruised a little, or in most people's cases, a lot...Good luck with finding a good business model though..

      Cheers
      James
  • Profile picture of the author HarrisonJ
    If you paid with a credit card, you can contact your credit card company and ask them to do a charge back.

    If you paid through Paypal, open a dispute.
    • Profile picture of the author Ray Abraham
      The "can't apply this to my business" excuse is too commonly used
      by serial refunders, imho (not stating that you are, but sellers might
      have a bad day and got a bunch of similar PM's).

      Nonetheless, in your case:
      Originally Posted by HarrisonJ View Post

      If you paid with a credit card, you can contact your credit card company and ask them to do a charge back.

      If you paid through Paypal, open a dispute.
      I second what Harrison said.
  • Profile picture of the author Sheryl Polomka
    I don't think I'd buy another product from someone that doesn't return your emails or messages. If it's a small amount then write it off and move on, you're just wasting time and energy trying to get the money back. If it was a higher priced product though then open a dispute through Paypal or contact your credit card.

    If you bought this on a WSO then leave honest feedback. Let it known that you cannot use the information in the product but that the seller won't refund you. That's what feedback is for, even though we usually only see good feedback because that's what is asked for, give honest feedback and avoid others going through the same thing.
  • Profile picture of the author Miguelito203
    Originally Posted by bloomingrose View Post

    I know that this might irritate some of the people who make products, but I am trying to get a refund from a Warrior with no luck. No response to my email, or private message.

    Fine product, not for me after second glance. It involves Amazon marketing which I thought I could work around (California affiliates have been banned) but I can't.

    So far Warrior Forum people have not been helpful.

    I am not a serial refunder - as my purchases from Clickbank will show. However, I am seriously trying to build my business and do not want products that do not fit with my business model

    My friend is interested in buying one of their other products and I told him to hold off until I see how this shakes down.

    I guess people don't realize how this affects their reputation. .
    I've had the same problem with trying to get refunds from Warriors--even though they said they provided refunds for a certain amount of days. I even laid out the specific reasons for wanting a refund but still had no luck. I have just sucked it up. I know I'm not gonna buy from those people again. The only reason I didn't get really upset was b/c it wasn't expensive.

    That Amazon thing sucks. I live in NC, and they did the same thing to us a long time ago. We were probably the first or second state it happened to. What makes it worse is that it doesn't just effect Amazon. I can't promote a physical product at all it seems like--unless it's a pay-per-lead program like in the dating niche. I got dropped from a lot of programs and can't even have a Linkshare acct., either.

    Therefore, I have learned to love Clickbank. I have also learned about other ways to make money online that pay via Paypal (of which there are quite a few) so that I can still have multiple income streams. I am working on one for next month and possibly a third by the end of the year if I feel up to it. Don't give up.

    Good luck,
    Joey
    • Profile picture of the author timpears
      Your options are;
      • To post a note to that effect in the WSO thread (I assume it was a WSO as you said it was a Warrior). That might get their attention.
      • Put a dispute in with PayPal.
      • Put in a dispute (charge back) with your card if that was used. If it came out of your bank account, do the same as you would if it was your credit card. There is a time limit on that though, so don't dilly dally.
      Don't wait for one to pan out before you start the next one, or you may go over the time limit for the other one.
  • Profile picture of the author Peter Gehr
    Chances are that you didn't pay much for this product, right?

    Although it's a shame that the particular individual is not willing to refund you, there's always a good lesson to learn and we've all had to learn them.

    If you asked for a raise of hands for people on this forum who have bought a product that didn't work, or was not useful, or was a complete waste of time and money, I'd say that it would be just about everyone who has tried some form of Internet Marketing.

    Don't let it irritate you, or consume any more of your time and energy.

    I'd have to agree with ActiveTrader, it's probably time just to move on and consider it a lesson learning experience.

    This in itself can be a great motivator and will be the catalyst to harden you against future rip-offs.

    There's a lot to be said for experiencing getting burned and it often results in a wiser, smarter, savvy internet marketer.
  • Profile picture of the author spa3212
    Yes There are few people who don't care about refund, even if they really have sold some usefulness stuff can't do anything much about them.
  • Profile picture of the author frogjy
    write some reviews on review sites. they should notice
  • Profile picture of the author Alexa Smith
    Originally Posted by Chris Kent View Post

    Did the sales page state a refund policy? Let's be clear on this.

    Because you may be asking for something you are not entitled to,
    Exactly what I was wondering.

    Are you actually entitled to a refund, here? You seem to be discussing it as if you are, but you've offered us no evidence of that. I hope you have to yourself. It sounds as if you're not even suggesting the the product doesn't fulfil its claims?
  • Profile picture of the author SteveJohnson
    Originally Posted by bloomingrose View Post

    I know that this might irritate some of the people who make products, but I am trying to get a refund from a Warrior with no luck. No response to my email, or private message.

    Fine product, not for me after second glance. It involves Amazon marketing which I thought I could work around (California affiliates have been banned) but I can't.

    So far Warrior Forum people have not been helpful.

    I am not a serial refunder - as my purchases from Clickbank will show. However, I am seriously trying to build my business and do not want products that do not fit with my business model

    My friend is interested in buying one of their other products and I told him to hold off until I see how this shakes down.

    I guess people don't realize how this affects their reputation. .
    It appears - forgive me if I've read it wrong - that you knew the report was about working with Amazon. "...which I thought I could work around" would seem to indicate that you knew what you were getting before you purchased, that the product wasn't sold from a 'blind' sales page (the concept of which I really detest, btw - just say what you're selling and be done with it). Now you want a refund because your 'workaround' won't work.

    If that's the case, I wouldn't give you a refund either.

    And as far as PayPal disputes or credit card chargebacks go, I hope if you try that route you're shot down in flames. "I didn't want it" isn't a valid reason for a dispute or a chargeback. You would have to go the route of the product being 'not as represented'. If you do THAT, after you've already said it's a good product, shame on you.
  • Profile picture of the author Ru1N
    Whoa...Hold up...so all you have to do to get Free WSO's is to call your credit card company and do a charge back?....that's a bit messed up....

    Anyways, Most of what is being shared is information.....if you buy information you cannot really return it...I say "Caveat Emptor"....
    • Profile picture of the author rts2271
      Internet Marketers who get refunds from Internet Marketers are a blight. Either you didn't do your due diligence or your essentially a welfare rat treating vendors like a bank. Suck it up and take it as a learning experience not to buy until you research the product, or know what your doing.
      You will be back here in 3 months crying about chronic refunders too I bet.

      /rantoff
    • Profile picture of the author Ruth Hendrickson
      If you paid with PayPal, dispute it and the seller will most likely respond, and you'll get the refund.

      Offering and giving refunds is a very important part of your online business. It's just bad business to ignore someone asking for a refund, and yes it does affect one's reputation to ignore or refuse refunds.
  • Profile picture of the author SteveJohnson
    I can't believe all of the advice here about opening a dispute with PayPal or initiating a chargeback.

    If the product was misrepresented, that's one thing. As far as I'm concerned, in that situation the seller is fair game. I'd go after a refund in a heartbeat.

    But that's not what this is. She knew what she was buying. Then she found out she couldn't skirt Amazon's affiliate rules. Now she wants a refund???

    Sellers aren't required to offer refunds. And in my mind, if a product doesn't offer a refund, that just means that I'd better make damned sure I want it before I hit the 'buy' button. It also means that I'm going to hold the seller to a higher standard than maybe I normally would. If I'm offered a "secret method" then it had better be secret. If I've done my research and the product does what it's supposed to do, then the monkey's on my back. It's MY problem if I don't like the "secret method".

    But I guess the concept of "personal responsibility" is a thing of the past...
  • Profile picture of the author Mo Goulet
    If you did not receive a physical product by mail and it did not meet your expectation, you can open a dispute. PayPal will contact the seller and 99% of the time you'll get the refund. It's sort of comical when you try to email a seller and they do not reply yet when you open a dispute, PayPal sends an email to the same address and they miraculously receive it and reply the same day.
  • Profile picture of the author kindsvater
    I think you should move on. The product may serve you well down the road.

    But I don't understand the thinking of buying someone's product, deciding to do something else, and that justifies a refund.

    Not an issue of being a serial refunder.

    As far as how it affects their reputation - if a seller has a reputation for being a weak reed their refund rate could go through the roof. Just look at ClickBank.

    If the product was bad that is a different story. But this is a fine product. Which you have to refer to at anytime in the future.

    Maybe seeing the words 'shakes down' and 'reputation' so close together from someone wanting a refund clouds my viewpoint.

    I've seen customers do that: product is fine, I just want it for free and if I don't get a refund I'll scream all over the net that you're a fraud and scammer.

    Apparently that is not you. But you don't know what the seller has gone through. That may be why they are not responding.

    .
  • Profile picture of the author Paul Myers
    Fine product, not for me after second glance. It involves Amazon marketing which I thought I could work around (California affiliates have been banned) but I can't.
    I am flat out amazed that anyone was saying "Chargeback" or "Dispute it with Paypal" after this comment.

    "Fine product, but it won't help me beat the laws I already knew were in place. Gimme my money back."

    Y'all're just nasty.


    Paul
  • Profile picture of the author Rose Anderson
    It would help to see what the actual refund policy stated. (As Chris and Alexa have already mentioned.)

    Some marketers make a very big deal about saying...

    "If you're not satisfied with this product for ANY reason I will refund your money NO QUESTIONS ASKED". But then get upset if someone asks for a refund and they don't like the reason.

    I have no idea if that was the case in this situation since we haven't seen the original refund policy.
    • Profile picture of the author sanjaysharma
      just for information i wanted to ask this question when it is written in the sales letter that

      "If you're not satisfied with this product for ANY reason I will refund your money NO QUESTIONS ASKED".

      will person get his refund or he has to make efforts to convince the seller to give him refund.

      just curious.
  • Profile picture of the author bloomingrose
    Thanks for all the comments folks. After several pm's and emails, I did get my money back. I still stand behind my ideas, sometimes you feel that a product might be good for you and once you get into it proves not to be that way.

    When I start with product development I will have that philosophy.
  • Profile picture of the author Rose Anderson
    Ok...once again I'm confused by some of the answers.

    If you don't want to give refunds then don't offer a refund policy. Or if you do ...put specific stipulations under which conditions you'll offer the refund.

    For a long time now a big marketing ploy for sales letters has been to state "100% refunds with no questions asked. You're not taking any risk by buying this product because I'll be happy to refund your money in full for any reason." Do NOT put that in your sales letter if you don't want to stand by it when someone asks for a refund. If you do, you're lying.

    You can then delete the person from your list and never sell to them again. That's your choice. But don't state you're going to do something and then whine when someone takes you up on what you've said.

    I'm glad the OP received her money back. You may or may not like her reason but that's not cause to not honor a "guaranteed" refund policy. If the seller had said, "I'll refund your money if you do....this, this, and this.." that's a different story.

    After buying tons of ebooks, etc. I've only asked for one refund. So I'm not supporting serial refunders in anyway. It's stealing.

    But don't state in your refund policy that you're willing to do something if you're not willing to follow through.
    • Profile picture of the author snapper
      My policy has always been to refund a customer who requests a refund as fast as possible. Sure you get some customers that are obviously taking advantage of you, but hey, most of the population are honest with good intentions. I just reckon the ones that are asking for a refund are a) toxic customers or b) will turn into a toxic customer if you do not refund them. By refunding you eliminate the toxic/potentially toxic customers as fast as possible and concentrate on the good customers.

      I have had to grit my teeth on many occassions when a person has requested a refund for reasons I know to be 'not right' but I have a clear conscience and say I have offered the best service I possbily can.

      With the OP - the reason for the refund has been questioned but from a sellers point of view - what has that person gained for holding off on the refund - a customer that has turned into a 'toxic' customer. By toxic I mean she is telling others to hold off on their purchases and generally is not feeling to kindly towards the seller. The seller was always in a position of nothing to gain and something to lose, which is what has happened.

      With a timely refund they still would not have gained alot but probably would have lost a lot less... if that makes sense
  • Profile picture of the author Rose Anderson
    Big Mike,
    I do see what you're saying. I have not read the OP's other threads so I don't really know all the ends and outs of this situation or the person's intentions when they purchased the product.

    I guess my "beef" is not with this particular situation as much as with sales pages that over hype their "easy refund policy" and then act upset when someone actually has the audacity to ask them to live up to their promise. (Just my own little rant)

    I still stand behind my personal belief that a "no questions asked refund" should be just that. The OP would have been better off to have given no reason and just asked the seller to stick with their policy.

    If the seller feels they're being used then they certainly have the right to never sell to a particular person again. "No shirt, no shoes, no good reason, no service"

    I'm done now. Really. I am.
    • Profile picture of the author Paul Myers
      Rose,

      I'd have given her a refund without question or argument. I'd have also deleted her from my subscriber list just as quickly.

      How we'd handle it is not necessarily a reflection on what we think of her position. And most of the comments are about her approach to the thing, and how she's been advised to deal with the situation.

      It's easy for people to take "pro-merchant" or "pro-customer" stances and forget that there are (at least) two sides to every transaction. I think the emphasis should be on dealing fairly and in good faith. That seems to be the primary question here, and there's clearly a large variance in opinions.

      That said, if the product was sold here and the seller offered a no questions asked refund policy, we'd ask them to honor it, regardless of the reason offered.


      Paul
  • Profile picture of the author Shannon Herod
    Put in a dispute (charge back) with your card if that was used. If it came out of your bank account, do the same as you would if it was your credit card. There is a time limit on that though, so don't dilly dally.
    This is bad advice. charge backs are not for refunds. They are for unauthorized charges. If you are in contact with the person you purchased this from it gives him proof that you authorized the charge.

    Shannon
    • Profile picture of the author J Bold
      Originally Posted by Shannon Herod View Post

      This is bad advice. charge backs are not for refunds. They are for unauthorized charges. If you are in contact with the person you purchased this from it gives him proof that you authorized the charge.

      Shannon
      Agreed.

      Not to mention the fine it gives to the seller. Especially if you initiate the chargeback without even contacting the seller, in my opinion you become a scammer.

      Not that the OP did that, here, but it's been done to me.
    • Profile picture of the author Riggs
      Originally Posted by Shannon Herod View Post

      This is bad advice. charge backs are not for refunds. They are for unauthorized charges. If you are in contact with the person you purchased this from it gives him proof that you authorized the charge.

      Shannon
      Not necessarily. It's evidence, and not the best evidence at that. Online correspondence can easily be fabricated. One computer apparently corresponding email with another is only evidence that messages were sent. They are not sufficient enough evidence to prove who those message came from.

      Even IP's and password protected email accounts are not sufficient enough. Anyone can have access to a computer left logged into an email account on a network of however many computers with the same IP at any one time.
  • Profile picture of the author dorianjohn425
    Originally Posted by Chris Kent View Post

    Did the sales page state a refund policy? Let's be clear on this.

    Because you may be asking for something you are not entitled to,
    I agree...

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