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Someone Wants To Access My CPanel - Yes or No?

by Hackbridge
14 replies
I've posted about a website (several actually) that is not loading properly, and someone has said they can sort the problem out but they need my cpanel access details.

Well I don't want to do that but how else can I resolve the problem? They mentioned temporary or third party access?? but how can I do that?

Would really appreciate some advice. I've been wanting to resolve the problem for a long time.

Perhaps I could send them the files and see if the problem replicates on their host?

Thanks Warriors

Brian
#access #cpanel
  • Profile picture of the author Tashi Mortier
    You can also get with them on TeamViewer while you're talking on the phone/Skype and look at the issue together, this way you can see everything they do and change the password afterwards.

    Maybe there is some setting in your CPanel that isn't correct or something.
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  • Profile picture of the author Jeanne Lovely
    If you trust this person, allow them access then change your password. Or you could call your hosting company and ask them to help you out
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  • Profile picture of the author Hackbridge
    @Tashi Mortier - I'll look at the team viewer if the person can agree to looking at the files the same time I can.

    @Jeanne Lovely - I will also ask if they are able to help me. It's Hostgator, and I'm not sure if they will get involved personally but there's no harm in asking.

    Thanks for your replies.

    Brian
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  • Profile picture of the author SteveJohnson
    Originally Posted by Hackbridge View Post

    I've posted about a website (several actually) that is not loading properly, and someone has said they can sort the problem out but they need my cpanel access details.

    Well I don't want to do that but how else can I resolve the problem? They mentioned temporary or third party access?? but how can I do that?

    Would really appreciate some advice. I've been wanting to resolve the problem for a long time.

    Perhaps I could send them the files and see if the problem replicates on their host?

    Thanks Warriors

    Brian
    If you want a pro to help you, you'll need to give them access. If you don't trust whoever it is you're talking to, drop them and find someone you DO trust.

    No troubleshooter worth their salt is going to work on something like this with one hand tied behind their back - unless you're paying by the hour. In that case you could throw up as many roadblocks as you wanted. After all, you're paying the bill.

    Find someone you trust, let them in, then lock the door and change the key after they leave.
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  • Profile picture of the author Hackbridge
    Thanks Steve for taking the time to reply.

    Brian
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  • Profile picture of the author SteveJohnson
    You're welcome, hope you get it all sorted out.
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  • Profile picture of the author JustFelix
    Well first of all back up all your files before you do anything. Just make sure you still have access to your e-mail that's connected to your host company and etc.
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  • Profile picture of the author Mike Baker
    I would advise that you do a complete site and database backup, and then create a temporary ftp account that they can use with permissions only for the folder/s they will need access to. Restrict them from having access to anything below your root directory unless it is vitally necesarry.

    Once they have finished you can delete the ftp account so they have no way of getting access again without your knowledge.

    If anything does go wrong, you can do a quick site and database restore from your backup and start again with looking for help.
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    • Profile picture of the author SteveJohnson
      Originally Posted by Mike Baker View Post

      I would advise that you do a complete site and database backup, and then create a temporary ftp account that they can use with permissions only for the folder/s they will need access to. Restrict them from having access to anything below your root directory unless it is vitally necesarry.

      Once they have finished you can delete the ftp account so they have no way of getting access again without your knowledge.

      If anything does go wrong, you can do a quick site and database restore from your backup and start again with looking for help.
      He's talking about cPanel access, not just FTP.
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      • Profile picture of the author Mike Baker
        Originally Posted by SteveJohnson View Post

        He's talking about cPanel access, not just FTP.
        The same thing will still apply. Make a backup just in case anything malicious happens.
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  • Profile picture of the author AlexR
    I suggest you go straight to tech support chat on hostgator. They are very helpful and will sort out most things within minutes (unless its an error in your site's code).

    If it's something that can be fixed via cPanel, the techs will most likely help with that. If it's a coding problem the someone will need to download your files and look at the code.
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  • Profile picture of the author SpinnerHawk
    Sometimes it's necessary to get access to cpanel to fix certain problems. As a tech service guy, I often need access to my client's cpanel root. Teamviewer is ok for minor fix but for a bigger project, it would be more fast and convenient if you can give full access. And it's true that you have to trust your technician, and do your background check on him first.

    For your security, you must have different password for your hosting account and cpanel account. This way you can prevent the technician to have access to your hosting account and you can contact your hosting provider if the technician abuse the access.

    Backup also necessary, download and save the backup files in your computer. If the tech guy screwed up, you can upload the backup back to your cpanel and ask your hosting support to restore them.

    And always change your password after the job is done.
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  • Profile picture of the author myyoulo
    Why isnt teamviewer an option to recommend stronger ? Seems perfect to me. I will use it to let someone transfer a site made in a folder on my site and move it to its proper location.

    Just login to cpanel before connecting via teamviewer right ?


    If someone here dont know what Teamviewer is:
    It is a software where you can remote control someone elses computer as if yours OR let someone control your computer remotely. In this case after having logged into cpanel.
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  • Profile picture of the author Amer A
    Hi Hackbridge

    If you trust this person, allow them access then change your password.

    Regards
    Amer
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