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ClickBank: Can't Place Order?

by GarrieWilson
10 replies
In the past two weeks I have had two people email me about not being able to order. Each one said the CB order form says "you cant place an order at this time"

The first person told me he can never order from CB. And the second said he gets the error after entering his CC#.

I emailed CB but of course it will be Monday before I get a reply.

Anyone else ran into this? I am thinking CB might have blacklisted their CCs but not certain.

Garrie
#clickbank #order #place
  • Profile picture of the author winebuddy
    send them a Paypal invoice via email and once you get it, send them a link to the thankyou page
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  • Profile picture of the author GarrieWilson
    They don't have PayPal. Plus, it doesn't tell the reason of why it's happening.

    Garrie
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    • Profile picture of the author tonyd13
      Originally Posted by GarrieWilson View Post

      They don't have PayPal. Plus, it doesn't tell the reason of why it's happening.

      Garrie
      Garrie,

      I think the point of sending them a PayPal link is so they can pay by credit card. PP always gives people an option to pay with their credit card if they don't have an account.

      Create a PP button and click on it yourself to see what I mean. Look for "Don't have a PayPal account?" right above the visa/mc/amex logos. There is a link for them to check out with their CC.
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  • Profile picture of the author ryanman
    They had problems today I think but it seems to be going fine now.
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  • Profile picture of the author GarrieWilson
    Here is what ClickBank told me for those interested.

    Thank you for your inquiry! The error message "Unable to process your order at this time" indicates that the customer's purchase has been declined. There are several reasons why a customer's order is unable to be processed, including the following:

    Payment Processor Decline: This decline is caused when a card is declined by the banking network. On rare occasions, the bank network may decline perfectly good cards. We are not told the specific reason why a particular card is declined, but unfortunately we are unable to override declines, or manually process payment.

    ClickBank's Risk Management System: This is a separate authorization system, so we cannot provide any information regarding the decline. However, this means that our fraud control system found that a customer's order carried a risk and was therefore declined.

    Previous Chargeback Issued: A chargeback happens when a customer files their complaint with their bank or credit card company instead of contacting ClickBank directly for a refund. Chargeback complaints cost us money and harms our reputation as a reliable product retailer, so we try to protect ourselves and our publishers from additional chargebacks by blocking customers that issue chargebacks against us.

    Blacklist Decline: A customer can be declined because they have been manually blocked from our system. There are several reasons why a card may be blocked, but one of the more common reasons is when a customer abuses our refund policy. As stated on our Refund and Cancellation Policy FAQ, customers requesting serial or repeated returns will be blocked from making further purchases.

    In the event of a decline, the best advice would be to have the customer try to purchase your product again with a different card or through PayPal. If this doesn't work, then perhaps they can arrange an alternative payment option with you directly, such as money orders, checks, etc. Please note that in this case, the transaction is directly between you and the customer, ClickBank is not involved.

    Also, please note that you should never attempt to enter a customer's purchase information on their behalf, even when authorized by the customer to do so, as our security system is very perceptive. Attempts to enter your customer's purchase information may cause our fraud prevention system to flag your computer's IP as trying to put in information that was previously declined on another IP as an attempt at fraud. This would cause the system to continue to block your IP from attempts at purchasing for a time, even with your own valid card information.
    I wish they werent so cryptic when giving the message.
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    • Profile picture of the author Steven Wagenheim
      Originally Posted by GarrieWilson View Post

      Here is what ClickBank told me for those interested.

      I wish they werent so cryptic when giving the message.
      Garrie, thank you SO much for posting this.

      It answers a lot of questions and explains a lot of what just happened to me
      the other night.
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      • Profile picture of the author GarrieWilson
        Originally Posted by Steven Wagenheim View Post

        Garrie, thank you SO much for posting this.

        It answers a lot of questions and explains a lot of what just happened to me
        the other night.
        I put it in your thread last night but we know how that turned out. LOL

        I am glad to see they blacklist people who charge back and refund a lot.
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        • Profile picture of the author ExRat
          Hi Garrie,
          ClickBank's Risk Management System:

          This is a separate authorization system, so we cannot provide any information regarding the decline. However, this means that our fraud control system found that a customer's order carried a risk and was therefore declined.
          This stands out to me. With my experiences elsewhere, whenever there is an inhouse algorithm affair, there have been problems. But most big companies with affiliates like to use them.

          What happens, for example, when they tweak their own system, it goes wrong, and they only find out when people start saying, 'Hey! My sales have dropped off in the last month'?

          By keeping it inhouse, they never have to reveal anything, even if there is a calamitous foul up/software malfunction.

          Another example - if they themselves decided that all of a sudden, the best course of action (in terms of reducing business-threatening chargeback spurts) was to block a whole country, they never have to even mention it.
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  • Profile picture of the author GarrieWilson
    Roger,

    Thats a good point.

    Don't merchant providers have fraud prevention already?
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    • Profile picture of the author Nathan Hangen
      Good points Roger...so who do you use?
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      • Profile picture of the author ExRat
        Hi Garrie,

        Don't merchant providers have fraud prevention already?
        I'm not sure how that works with CB - they are the merchant, aren't they?

        But you've got this too -

        Payment Processor Decline: This decline is caused when a card is declined by the banking network. On rare occasions, the bank network may decline perfectly good cards. We are not told the specific reason why a particular card is declined, but unfortunately we are unable to override declines, or manually process payment.
        My point is, that when there is something happening inhouse, and they state that there is 'no dicussion' about the declines, then it can often be this area that is causing the problems.

        The banking industry are reasonably clued up on this issue, because of the scale of the operations and funds that they deal with. Smaller companies, trying to imitate the system, aren't going to find it easy, I wouldn't have thought.

        Due to the nature of many of the IM products sold there, the solid refund policy, the awareness of buyers of this policy and finally the quantity of serial refunders in the IM sphere - managing all of this while trying not to aggravate the banks with multiple chargebacks every day must be a very difficult task.

        Because the whole functioning of the business is probably on the line if someone pulls the plug, one would assume CB choose to err on the side of caution, via their own decline system. It's much better for CB to decline a risky sale, than to let it go through only to be declined further on I would think.

        Hi Nathan,

        who do you use?
        I don't currently sell my own digital products.
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        Roger Davis
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