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what will happend if I don't?

by Anoopchawla
10 replies
Hey there, recently I got a chargeback from a customer (paypal). The thing is before I could refund, Paypal transfered my balance to my bank a/c automatically the next day.

So the present scene is I can't refund the payment as I don't have any balance in my PP A/C and regarding the credit card it has expired and will need some time for renewal.

What will happen If I don't resolve or refund the payment within the 7 days period as suggested by PP?
#happend
  • Profile picture of the author Dan Allard
    You should be able to transfer the money back to your Paypal, which should only take 2-3 days. Then as soon as it's in your account issue the refund.

    Has your customer filed a dispute or has he simply asked you for a refund? If he just asked you could explain to him it will take X amount of days for your bank to process the refund. Or something like that...just so he's no waiting wondering what's going on.
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  • Profile picture of the author Anoopchawla
    Customer has opened a dispute and has chargedback saying that the transaction was unauthorized.
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  • Profile picture of the author Giftys
    A chargeback won't kill you but it doesn't look good on your record. Sometimes there's no way around them, especially with less-than-honest customers.
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  • Profile picture of the author Anoopchawla
    it won't kill me, I understand but why would PP pay for my chargeback since I am not the one who is in the position to refund the customer?
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  • Profile picture of the author HeySal
    since I am not the one who is in the position to refund the customer
    Not sure I follow you on that? If this is your product and you were the one who received the payment, you are exactly the one who is in the position of owing the refund. How you have your finances set up isn't even part of that issue, even though it has become an inconvenience to you.
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  • Profile picture of the author Kaydesmo8
    Originally Posted by Anoopchawla View Post

    Hey there, recently I got a chargeback from a customer (paypal). The thing is before I could refund, Paypal transfered my balance to my bank a/c automatically the next day.

    So the present scene is I can't refund the payment as I don't have any balance in my PP A/C and regarding the credit card it has expired and will need some time for renewal.

    What will happen If I don't resolve or refund the payment within the 7 days period as suggested by PP?
    Paypal wont pay for your chargeback since they already had issues regarding this matter.
    Its better you transfer funds from your bank a/c to PP and then you can pay him/her .
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  • Profile picture of the author Anoopchawla
    PP has already put a hold on the $19 I received from the customer. Do I need to pay $19 to customer on the top of what paypal is holding, why should paypal get to keep that $19, while I pay from my pocket?
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    • Profile picture of the author CDarklock
      Originally Posted by Anoopchawla View Post

      PP has already put a hold on the $19 I received from the customer. Do I need to pay $19 to customer on the top of what paypal is holding, why should paypal get to keep that $19, while I pay from my pocket?
      PayPal will release the hold once the matter is resolved. If you fight it and win, PayPal will release the hold and you will get to keep the $19. If you refund the $19, PayPal will release the hold and you will only be out the $19 you refunded.
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  • Profile picture of the author Anoopchawla
    So Once I refund the $19 I will get back the $19 that paypal is already holding?
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    • Profile picture of the author CDarklock
      Originally Posted by Anoopchawla View Post

      So Once I refund the $19 I will get back the $19 that paypal is already holding?
      Right. They do this whenever I get chargebacks, too, but I just go in and refund and the hold disappears immediately. I can't imagine that PayPal India would do it any differently.
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      "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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