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Client says my website is suspended, but I don't see it.

by Derek_Thomas
16 replies
I recently sent out an email to a few of my clients. One reported though that my website has been suspended. It's just fine on my end, and no sign of any trouble in my hosting account.

Any suggestions on what may be the problem here?

I don't want to post my link in here as it's to a salespage, but I can PM it to you if anyone is interested in checking it for me. I'd greatly appreciate it.

Thanks,
Derek
#client #suspended #website
  • Profile picture of the author techservice
    Look, post your link... we can see from your WF history your not a spammer!
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    • Profile picture of the author Daniel Evans
      You should ask the client to try to access the site via proxy.

      http://www.proxify.net

      If the site works through a proxy it's down to an IP block.

      If this is the case contact your hosting company with the IP to unblock. This is usually what happens after several failed login attempts to email or FTP.
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      • Profile picture of the author techservice
        Good advise...now why did'nt I think of that!
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      • Profile picture of the author Derek_Thomas
        Originally Posted by webcore View Post

        You should ask the client to try to access the site via proxy.

        http://www.proxify.net

        If the site works through a proxy it's down to an IP block.

        If this is the case contact your hosting company with the IP to unblock. This is usually what happens after several failed login attempts to email or FTP.
        Thanks.

        It's this side of the business I'm still unfamiliar with. So, if the site does work through a proxy, I should have my hosting account unblock my clients IP? If this is the case, how likely is it than a number of my other clients are also seeing the same suspended account page, just not telling me.

        What steps should I take?

        Thanks again,
        Derek
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        • Profile picture of the author Frank Warberg
          I see it fine.

          Frank
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        • Profile picture of the author Devin Jenkins
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          • Profile picture of the author Derek_Thomas
            Originally Posted by Devin Jenkins View Post

            Are these your existing clients? Something tells me someone is using multiple accounts to verify what you are offering to someone is consistent to all. You might want to post a screenshot as to what the client is seeing on their end, but this is a different topic I guess.
            I'm not sure what you're saying. Could you try again?

            For what it's worth though, attached is a screenshot my client sent me. He's the only one I've found who has had any issues.

            Derek
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    • Profile picture of the author Derek_Thomas
      [DELETED]
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  • Profile picture of the author XYZcontent
    It works perfectly fine for me man
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  • Profile picture of the author SteveFinch
    I could also see it fine.
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  • Profile picture of the author David Keith
    its probably an ip block for some reason. some hosts block stuff if there are too many attempts to access sites in a short period of time from a certain ip. so maybe the client had spyware or something like that on their cpu that was doing some fishy stuff.

    also, i assume you have not changed your dns in the last 24 hours or so. i think it can take up to 72 hours to fully propagate throughout the internet. although its usually much faster than that.
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    • Profile picture of the author Derek_Thomas
      Originally Posted by owslaw123 View Post

      its probably an ip block for some reason. some hosts block stuff if there are too many attempts to access sites in a short period of time from a certain ip. so maybe the client had spyware or something like that on their cpu that was doing some fishy stuff.

      also, i assume you have not changed your dns in the last 24 hours or so. i think it can take up to 72 hours to fully propagate throughout the internet. although its usually much faster than that.
      No, there has been no change to my DNS. It seems for whatever reason to be completely on his end. I just got nervous because I had just sent out a large broadcast.

      Thanks for checking all. I do appreciate it.

      Derek
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  • Profile picture of the author tpw
    Perfect here too.
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  • Profile picture of the author tpweb4me
    Good on my end...
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  • Profile picture of the author Devin Jenkins
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    • Profile picture of the author Derek_Thomas
      Originally Posted by Devin Jenkins View Post

      I'll pose as two people inquiring for your service. On the first persona, I'll be a good customer and on the other I'll haggle. Get the drift? So these so-called clients might be using be using the same computer to transact with you. It could be that his IP was blocked by his ISP or infected by some sort of a virus. Just sharing a weird conspiracy you should ignore

      You might want to suggest they clear their web history/cache.
      Gotcha. Thanks!
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      Thousands of happy Warriors agree...
      This service is a MUST - so worth it - Barry C.
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      The results are incredible - page one already! - Navia B.
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